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Throw turnover, leadership changes, and mergers and acquisitions into the mix and you have the recipe for a fast-paced career! Most debtors respond positively with payment and those that don’t communicate why they are late. There is never a dull moment! The Downside of Change. All this change adds stress.
Test and learn allows continual improvement to operations, or the implementation of hybrid approaches, when debtors receive differing treatments depending on the likely success of their respective customer segment. Data capture at customer acquisition should not be limited to data that is required to complete the originations process.
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