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For years, companies have treated the debt collection process not as an opportunity, but as a relentless process of retrieving outstanding balances at all costs. While this may still hold some relevance during the acquisition stage, debt collection has started to move in a different direction.
These factors and others led our experts in debt collection to address ways that lenders can manage the rising number of people in the collections queue. Bruce Curry looked forward near the start of the year and saw a number of challenges in debt collection for lenders sifting through the pandemic’s inevitable financial fall-out.
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