Remove Auto Insurance Remove Banks Remove Financial services
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Q3 Industry Insights: Inflation and Interest Rates Drop, Christmas Comes Early

True Accord

Core prices, which exclude the more volatile food and energy costs, remained elevated in September, due in part to rising costs for medical care, clothing, auto insurance and airline fares. Treasury’s request for information on the use of artificial intelligence in the financial services sector.

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Build Winning Customer Experiences Without Tanking Efficiency

Fico Collections

Consumers spent hundreds of thousands, even millions, on banking and insurance products over the course of their lifetimes. The financial cost of losing a customer due to inadequate customer experiences or poor customer service is staggering on an aggregate basis. How can you get them to spent it with you? by Bill Waid.

Banks 52
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Closing the Case for Customer Centricity & Digital Transformation

Fico Collections

Despite decades-long customer relationships, years of aggressive investment in information technology, and volumes of rich customer data from which personalized services could be extracted, traditional companies continue to bleed customers: In banking, 5.6 customers switched their primary banks last year; 6.3 million U.S.