?eská spo?itelna Modernizes Operations With Debt Collection Optimization
Fico Collections
MARCH 30, 2022
itelna, the Czech Republic’s oldest and largest bank, has modernized its operations by optimizing its decisions around customers in early collections. The use of FICO prescriptive analytics, in this case, debt collection optimization, has improved customer satisfaction and reduced agent call minutes by 25 percent.
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