Payment Savvy
JUNE 24, 2020
Debt collection is a challenging job. We must applaud agents for their remarkable efforts to collect past due receivables. Over time, however, agents do lose their zeal and ambition to rectify delinquent accounts. This is where collection agent incentive programs come in to save the day.
PDC Flow
SEPTEMBER 1, 2020
Along with customer support , web chat services help agents close accounts and collect more revenue. Agents should be able to answer simple questions about a consumer’s bill, oftentimes faster than with a phone call. Using positive language in chats can encourage consumers and build trust. .
Collection Industry News
NOVEMBER 11, 2022
The agency says it views the ERC as a serious compliance issue; it has started audits, training 300 revenue agents on how to examine the credit. Some ERC advisers collect 25% or more of the refund, industry participants say. His consulting firm charges a flat fee—about $800 per ERC filing. Paychex Inc., billion in ERC claims.
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