Payment Savvy

JUNE 24, 2020

Debt collection is a challenging job. We must applaud agents for their remarkable efforts to collect past due receivables. Over time, however, agents do lose their zeal and ambition to rectify delinquent accounts. This is where collection agent incentive programs come in to save the day.

Collection Agent 52

Collection Agent Collections Collection Agencies Collections Agency 52

PDC Flow

SEPTEMBER 1, 2020

Along with customer support , web chat services help agents close accounts and collect more revenue. Agents should be able to answer simple questions about a consumer’s bill, oftentimes faster than with a phone call. Using positive language in chats can encourage consumers and build trust. .

Revenue Agent 98

Revenue Agent Collections 98

Collection Industry News

NOVEMBER 11, 2022

The agency says it views the ERC as a serious compliance issue; it has started audits, training 300 revenue agents on how to examine the credit. Some ERC advisers collect 25% or more of the refund, industry participants say. His consulting firm charges a flat fee—about $800 per ERC filing. Paychex Inc., billion in ERC claims.

Revenue Agent 40

Revenue Agent Collections 40