Sun.Apr 07, 2024

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CFPB Finds Violations of Credit Report Accuracy Requirements, Including for Survivors of Human Trafficking

Consumer Finance

The CFPB today published an edition of Supervisory Highlights to share key findings from recent examinations about continuing accuracy problems in the credit reporting system.

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The Myth of Fingerprints: How Lawyers Get High Touch Customer Service Wrong

NCBA Law Practice Management Blog

Whenever I talk to law firms about employing automation for customer service – especially in the context of law firm intake – the attorneys usually push back by saying that they don’t want to automate anything, since they prefer ‘high touch’ customer service. The problem with that approach is that, in the modern world, ‘high touch’ is often equated with other, less palatable terms: like ‘annoying’ or ‘ obnoxious’.

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CFPB Revela Violaciones Cometidas a los Requisitos de Exactitud en el Reporte del Crédito que Afectan Inclusive a Víctimas del Tráfico de Personas

Consumer Finance

CFPB publica edición de su Reporte de Supervisión mostrando datos claves encontrados en evaluaciones recientes sobre los continuos problemas con la exactitud del sistema de reporte del crédito.

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