Tue.Dec 17, 2024

article thumbnail

CFPB Supervisory Highlights Report Details Issues with Student Loan Debt Collection

Account Recovery

The Consumer Financial Protection Bureau yesterday released a special edition of its Supervisory Highlights report, sharing its findings from examinations related to student loan refinancing, private lending, servicing, and debt collection. The report spotlighted violations that impact both federal and private student borrowers, particularly as 28 million federal borrowers resumed repayments after the COVID-19 pause.

article thumbnail

CFPB Takes Action on Bait-and-Switch Credit Card Rewards Tactics

Consumer Finance

The CFPB announced several actions on credit cards, including a circular on rewards programs, research on retail cards, and a tool to explore cards.

Retail 59
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How AI Agents Are Reshaping the Future of Debt Collection

Account Recovery

The race to automate enterprise processes has shifted dramatically, with AI agents emerging as the next frontier in intelligent automation. For debt collection agencies, this presents an opportunity to optimize workflows, reduce costs, and tackle inefficiencies that traditional tools like Robotic Process Automation (RPA) and basic AI chatbots fail to address.

article thumbnail

Self Employed Tradespeople owed £3.5Bn in Late Payments

UK debt collections

BILLIONS of pounds in late payments are owed to self employed tradespeople across the UK, according to new research from Ford Pro. The vehicle manufacturers research found delayed or missing payments to tradespeople was reported as the major issue facing sole traders heading into 2025. Tradespeople are owed as much as 3.5 billion in overdue payments , which equates to an average of 3,942 each.

article thumbnail

Solve Your Firms Automation Complexities Once and For All

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

article thumbnail

Collector Facing FDCPA, TCPA Class Action Over Limited-Content Message

Account Recovery

EDITORS NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call (855) WEB-RECON or email admin@webrecon.net today!

article thumbnail

CFPB, Bank Regulators Remain in Limbo as Trump Considers Overhaul

Account Recovery

While former regulators caution that dismantling or eliminating the Consumer Financial Protection Bureau could do more harm than good, the Trump administration is looking at potentially overhauling the entire regulatory infrastructure of the financial services industry, according to published reports. Driving the news: Between the lines: The CFPBs elimination or restructuring could: What theyre saying: Zoom out: Proposals to dismantle major regulatory agencies are rare outside of financial crise

Banks 130