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We have discussed the important questions to ask when analyzing and selecting a healthcare collections agency and went over some of the keys to finding the right partner for your organization. But once you’ve made your selection, how do you know which accounts should be sent out for collection? And maybe more importantly, how do you know when to suspend your internal collection efforts and send in the experts?
Now that you know how to choose the right healthcare collection agency for your practice, and you understand when to send delinquent patient accounts out for collection , now it’s time to make sure your collections partner is doing their job while also delivering the results they promised. There are a few red flags when working with a healthcare collection agency that can be a sign of bad things to come.
When most doctors or healthcare professionals think of patient collections, they think of the billing processes and procedures initiated after services have been rendered. This typically means placing most of their collection efforts on the back-end stages of the revenue cycle when collecting from patients is often most difficult. But in recent years, in response to the rise of slow-paying, self-pay patients, many medical practices are shifting their collection efforts to the front-end of the re
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