October, 2024

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Minnesota’s Debt Fairness Act Now in Effect

Account Recovery

A new medical debt law went into effect in Minnesota this week, and following the lead of that state’s Attorney General, it might be helpful to review the details of the Debt Fairness Act to make sure nobody overlooks anything that they need to be doing. The Debt Fairness Act, which took effect on October 1, introduces significant changes to debt collection practices, particularly regarding medical debt.

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Boost Collections by Training Debt Recovery Skills

Enterprise Recovery

Effective debt recovery is a cornerstone of financial management. Without an efficient approach to collecting outstanding debts, businesses can suffer from cash flow issues, leading to operational challenges and potential financial instability. Skilled debt recovery ensures that the company can maintain its liquidity, meet its financial obligations, and reinvest in growth opportunities.

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CFPB Orders Apple and Goldman Sachs to Pay Over $89 Million for Apple Card Failures

Consumer Finance

The CFPB took action against Apple and Goldman Sachs for customer service breakdowns and misrepresentations that impacted hundreds of thousands of Apple Card users.

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Ensuring Regulatory Compliance with the Right Debt Management & Collections System

Qualco

As debt collection becomes increasingly complex, regulatory compliance has shifted from a legal necessity to a strategic pillar for building trust, operational efficiency, and long-term re s ilience. Our latest report, " Compliance in Collections: Understanding Key EU Regulations " reveals how businesses can stay ahead of evolving regulations while achieving better collection results.

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Solve Your Firms Automation Complexities Once and For All

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

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Post-Judgment Remedies: What are your options as a business owner?

Collections Law

Unpaid debts are frustrating for business owners, but they are also a regular part of doing business. Successfully collecting on these commercial debts can directly influence your overall success as a business. Obtaining a judgment is just the beginning of the commercial collections journey. The real challenge lies in enforcing that judgment and getting paid.

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Oklahoma District Court Judge Dismisses Class-Action Component of FDCPA Suit

Account Recovery

A District Court judge in Oklahoma has dismissed the class-action component of a Fair Debt Collection Practices Act lawsuit, while also dismissing some of the claims, after the defendant was accused of not sending a collection lawsuit summons to the plaintiff’s correct address, which it allegedly had. The background: The case started when the defendant, a collection law firm, filed a lawsuit against the plaintiff to collect an alleged debt.

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Effective Email Templates for Overdue Invoice Reminders

Enterprise Recovery

Do you tense up every time you run your business's aging report ? Instead of feeling helpless about delinquent accounts, you can stay calm and take proactive steps to manage the situation. By adopting a strategic approach, you can implement practical solutions to increase your success at recovering outstanding payments. Tired of chasing overdue invoices?

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CFPB Finalizes Personal Financial Data Rights Rule to Boost Competition, Protect Privacy, and Give Families More Choice in Financial Services

Consumer Finance

The CFPB finalized a rule to give consumers greater rights, privacy, and security over their personal financial data by requiring providers to unlock personal financial data for free.

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Q3 Industry Insights: Inflation and Interest Rates Drop, Christmas Comes Early

True Accord

The big inflation situation plaguing the U.S. for the past three years seems to be coming to an end, and it could be that American consumers are partially to thank. Tired of paying higher prices, consumers increasingly turned to cheaper alternatives, bargain hunted or simply avoided items they found too expensive, pressuring retailers to accommodate them or lose their business.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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Good Jobs Lead to Even Better Profits

Prosperity Now

The Good Jobs Community of Practice works to equip small and medium-sized businesses (SMBs) with the tools and information to improve and offer high-quality jobs. The fact of the matter is, there is an economic incentive for businesses to play a positive role in addressing some of the challenges employees and working families face.

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Small Business Bad debt increases by 127%

UK debt collections

The value of bad debt suffered by small businesses has surged by a staggering 127 per cent in the last six months, according to a report by SME funder, Bibby Financial Services (BFS). According to the latest SME Confidence Tracker from Bibby, businesses have written-off an average of nearly £40,000 in unpaid invoices in the last 12 months, up from an average of £17,500 in the spring.

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Massachusetts AG Settles Improper Collection Case Against Mortgage Servicer

Account Recovery

Massachusetts Attorney General Andrea Joy Campbell has reached an agreement with Franklin Credit Management, a mortgage servicer, to resolve allegations of improper debt collection practices in The Bay State. The company was accused of violating consumer protection laws by attempting to collect on old debts tied to second-lien mortgages without proper communication or adherence to foreclosure-prevention measures.

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Improving Cash Flow for Freelancers and Small Businesses

Enterprise Recovery

Failing to manage accounts receivable can result in delayed payments, hindering the ability to pay bills, meet payroll, and reinvest in your business. For freelancers and small businesses especially, it is imperative to prioritize strategies that will help keep accounts receivable in check and improve cash flow to meet expenses. Boost the financial stability of your freelance or small business by mastering accounts receivable management for a proactive cash flow.

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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CFPB Takes Action to Curb Unchecked Worker Surveillance

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) issued guidance to protect workers from unchecked digital tracking and opaque decision-making systems.

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Organizational Management: Tools for Better Productivity

PDC Flow

Organizational management is a challenge for most small business owners. It requires balancing team management and customer satisfaction while working toward company growth. This often means: Handling client contracts Monitoring payment collection efforts Dealing with compliance issues Keeping up with personnel and administrative tasks Managing other day-to-day office operations What is Organizational Management?

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Consumers Prefer Self-Serve Options for Debt Repayment—and Businesses Cannot Afford to Ignore Consumer Preferences

True Accord

Self-service portals are an empowering way to get consumers back on track. In fact, research from McKinsey found that consumers who digitally self-serve resolve their debts at higher rates and are significantly more likely to pay in full. Just take into consideration that surveys have found that four in 10 have used an online portal supplied by a financial institution for bill pay, while only a quarter have paid by phone, mailing a check, or in person.

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Law firm ‘disappears’ owing £37.5m to Creditors

UK debt collections

The administrators of a collapsed Liverpool law firm have admitted they do not know if creditors will receive a return, amid ongoing uncertainty over exactly how the business came to grief. Joint administrators from Quantuma handling the affairs of McDermott Smith gave an update this month on progress, but said it could be another two years for the business to be liquidated.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Judge Dismisses Another ‘Inconvenient’ FDCPA Case

Account Recovery

Where the Court of Appeals for the Seventh Circuit became known as the standing court, District Courts in Oklahoma are earning a reputation for being the court where inconvenient time and place caselaw is being written. This time, a District Court judge in Oklahoma has granted a defendant’s motion to dismiss after it sent a letter in response to a letter from the plaintiff stating that email was the only convenient channel of communication going forward.

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Navigating Seasonal Cash Flow Challenges with Better Credit Control

JMA

Seasonal businesses often face unique challenges when it comes to managing cash flow. While peak seasons can bring in significant revenue, off-peak periods often lead to cash flow shortages, putting financial strain on the business. Managing these seasonal cash flow fluctuations is critical for maintaining financial stability and ensuring long-term success.

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CFPB Takes Action Against Arbitration Platform Ejudicate for Deceiving Student Borrowers

Consumer Finance

The CFPB banned private dispute resolution platform Ejudicate from arbitrating disputes about consumer products after it misled borrowers about its neutrality and initiated sham arbitration proceedings.

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Case Study – Debt Recovery

Burt and Associates

Case Study: Alpha Plumbing Solutions vs. Beta Plumbing Contractors* Your browser does not support the audio tag. About Transcript About Commercial Debt Collection The segment introduces the topic of commercial debt collection, emphasizing that it is more than just numbers on a spreadsheet. It focuses on the strategies and psychology needed to bridge the gap between having a signed contract and receiving actual payment.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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Shareholder Agreement Clauses And Company Insolvency

Hudson Weir

This guide focuses on why a shareholder agreement is relevant in the event of insolvency and the roles it plays to safeguard the interest of shareholders. But first – what is a shareholder agreement exactly? A shareholders agreement is a document which outlines their status and rights in a company. It has a significant function of formulating the framework structures by defining the shareholders’ responsibilities of a company, its processes of decision making and control of disputes.

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Government slammed over plans that will fuel Private Rent Arrears

UK debt collections

Government Ministers are being urged to do more to prevent tenants building up private rent arrears, not allow them to get bigger as currently planned. The call comes as the government’s Renters’ Rights Bill proposes increasing the amount of arrears a tenant can build from two to three months of rent before landlords can serve notice to repossess a property.

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Appeals Court Vacates Summary Judgment Award in FDCPA Case, Dismisses for Lack of Standing Instead

Account Recovery

In a case defended by David Grassi and Chad Echols at Frost Echols, along with Brad Armstrong at Moss & Barnett, the Court of Appeals for the Eighth Circuit has vacated a lower court’s summary judgment ruling in favor of a defendant in a Fair Debt Collection Practices Act case, only to have the case dismissed because the plaintiff lacked standing to sue in the first place.

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The Low Friction Way For Consumers to Repay: Self-Serve Options for Debt Collection

True Accord

After months of inflation woes, both economists and consumers are starting to see a glimpse of optimism.In the first interest rate cut since the early days of the Covid pandemic, the Federal Reserve announced in September 2024 that it is slicing half a percentage point off benchmark rates. So it’s not surprising that Americans are getting more confident that inflation is cooling off, but optimism for the U.S. economy doesn’t extend to personal finances—consumer expectations for going delinquent

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.