National Service Bureau

APRIL 10, 2018

There are many ways to evaluate commercial debt collection agencies. The objective of your evaluation is to hold your agency partner accountable by clearly establishing your working models, KPIs, and your SLA to create a full scope of work. You'll consider a variety of performance factors, both quantitative and qualitative, and hold these up against your own expectations as well as defined industry standards.

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Consumer Financial Services Law

APRIL 10, 2018

By: Hannah D. Choe The Western District Court in New York has held that a debt collector did not violate § 1692e(10) of the FDCPA. The Court held that a form collection letter with offers of settlement did not “use… false representation or deceptive means to collect or attempt to collect [a] debt” when the form letter contained language which stated, “[t]hese settlement offers may have tax consequences” following Defendant’s three offers to settle Plaintiff’s debt for less than the full amount t

Collections 40

Collections Debt collector Creditor's Rights Law Firms 40

Consumer Financial Services Law

APRIL 9, 2018

The CFPB has issued its semi-annual report to Congress, leaving little doubt as to the agenda of Acting Director, Mick Mulvaney. While the information contained in the actual report is largely inconsequential, it is Mulvaney’s opening message which should raise eyebrows of both consumer advocates and the consumer financial service industry. Mulvaney quotes the Federalist Papers and draws on James Madison’s definition of tyranny when describing the CFPB’s Director (an accumulation of all powers,

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Financial services Government Collections 40