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The Governor of Virginia has signed a medical debt collection bill into law that will place limits on how healthcare debts owed by Virginians are able to be collected. Driving the news: Virginia Governor Glenn Youngkin has signed HB 1725, also known as the Medical Debt Protection Act, into law. The legislation introduces new restrictions on the collection of medical debts, seeking to protect patients from aggressive collection practices and additional financial hardship.
Calling customers in good times is pretty easy and stress-free for most of us. But calling them when they have not paid their bill is a different type of phone call. While using a collection agency can be a necessary part of your accounts receivable process, it is important for your business to use internal resources to try to resolve a past-due account before sending it to collections.
What do canceled hair appointments and increased lipstick and beer sales have in common? These untraditional indicators, among other discretionary expenditure trends, often show consumer sentiments around finances well before a recession hits. Coming out of 2024, the average U.S. household owed $11,303 on credit cards, and while credit card charge-off rates and delinquencies both declined slightly, experts are not declaring a definitive turnaround given the ongoing economic uncertainties and hig
Modern debt collection is no longer just about recovering outstanding balances its about creating recovery journeys that feel seamless, supportive, and smart. As financial pressures grow and borrower expectations shift, organisations must find new ways to combine operational efficiency with a human touch. At the same time, the business case for transformation is undeniable: Phone-based collections cost an average of 5.58 per interaction.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
The CFPB is announcing that it will not prioritize enforcement actions taken on the basis of the Truth in Lending (Regulation Z); Use of Digital User Accounts to Access Buy Now, Pay Later Loans, 89 Fed. Reg. 47,068 (May 31, 2024) (Buy Now, Pay Later).
A bill has been introduced in the Senate by the chairman of the Senate Banking Committee that would expand the types of bills and debts that credit reporting agencies would use to determine consumers’ credit scores, with the objective of helping individuals considered to be “credit invisible.” S. 1465, the Credit Access and Inclusion Act, was introduced last week by Sen.
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A bill has been introduced in the Senate by the chairman of the Senate Banking Committee that would expand the types of bills and debts that credit reporting agencies would use to determine consumers’ credit scores, with the objective of helping individuals considered to be “credit invisible.” S. 1465, the Credit Access and Inclusion Act, was introduced last week by Sen.
Hiring a collection agency for your business can be an extremely smart move and a strategic advantage in improving your cash flow. If you have customers who are consistently late or who have not paid you at all, and those are piling up, it’s time to make that decision. However, effective debt collections happen when you have the proper documentation in front of you.
TrueAccord is proud to announce that Katie Neill, its General Counsel & Chief Compliance Officer, has been appointed to the Debt Collection Advisory Committee of the California Department of Financial Protection and Innovation (DFPI) for the 2025-2027 term. This board is comprised of seven members who provide feedback to the DFPI for its debt collection licensing program.
Does your company know how to improve cash flow by eliminating the payment delays that slow everything down? Manufacturing companies rely on timely deposits to manage production timelines, purchase materials, and schedule labor. Choose PDCflow and your manufacturing business can send messages to request an esignature and payment all in one step. Stabilize revenue and speed up your processes.
Why Professional Debt Collection Matters: The Real Cost of Doing Nothing Many businesses hesitate to escalate when clients dont pay, but inaction can be far more expensive than most realize. Every business owner needs to know how to collect commercial debt correctly. Table of Contents The Hidden Impact of Unpaid Invoices The Myth of the ‘Quick Fix’ Smart Steps to Recover Business Debt Why Work with Burt and Associates?
Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
After a five-year hiatus, the Department of Education will resume involuntary collections on federal student loans today, impacting millions of borrowers already in default. As of May 5, the department will begin garnishing wages, tax refunds, and Social Security payments for borrowers who have defaulted on their loans, a significant shift after a pandemic-era pause on collections.
Business debt in the U.S. has surged over the past five yearsfueled by pandemic disruptions, stimulus borrowing, and a volatile interest rate environment. As refinancing costs rise and payment behavior worsens, companies face mounting financial pressure across sectors. This roundup captures the most important statistics and trends shaping the commercial debt landscape in 2025.
Today TrueAccord Corp. (TrueAccord), a digital-first debt collection agency that is reinventing the collections experience with the use of machine learning technology to help customers resolve their debts, announced it has acquired Sentry Credit, Inc. (Sentry). Through this strategic acquisition, TrueAccord continues to accelerate its industry-leading growth with an expanded client portfolio and the addition of Sentrys first-party collection and litigation services.
Medical billing collection is a challenging business. Whether you are a debt collection agency, an extended business office, or the accounts receivable department that manages healthcare collections, many struggles are the same. Bad medical collection practices can damage a healthcare facilitys reputation. Bad internal communication can impact medical billing collection results.
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
Wondering why your lawyer would convey a debtors low offer? Doesnt your debt collection lawyer have your best interests in mind? There are times when an offer is downright insulting. I hate to relay low-ball offers. In a recent case, I shared an offer with my client that was so low that they asked if I was working for the other side. Knowing the offer was paltry, why did I share it?
The South Carolina Supreme Court has changed its mind and will not issue a ruling in a case over whether a debt collector is required to send a right-to-cure notice to a consumer under state law before filing a lawsuit to collect on an unpaid debt. The Supreme Court had heard arguments in the case of Portfolio Recovery Associates v. Campney last month, but then issued a ruling in which it dismissed the case as “improvidently granted” which basically means it should not have heard the
What to Do When a Big Client Owes You Money but You’re Afraid to Push Them You’ve landed that dream client, delivered exceptional work, and sent your invoice. Now comes the hard part waiting for payment that never seems to arrive. If you’re hesitating to follow up because this client represents a significant portion. Read more » The post What to Do When a Big Client Owes You Money but You’re Afraid to Push Them appeared first on JMA Credit Control.
Efficiency, accuracy, and compliance are critical in the fast-paced world of debt collection. TrueAccord, a leader in digital-first debt collection, is leveraging Robotic Process Automation (RPA) bots to transform the industry and improve operational efficiency, compliance efforts, and customer experience. At TrueAccord, we’re not just collecting debt; we’re revolutionizing the process with this kind of cutting-edge technology.
What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv
Student loan repayments are backand the ripple effect is real. As borrowers juggle renewed obligations, creditors across all sectors could see rising delinquency. Heres what to watch for in 2025 The post The Ripple Effect of Student Loan Defaults: What Creditors Should Be Watching in 2025 first appeared on Optio.
In todays tight economy, one of the biggest threats to growth is slow paymentnot just losing customers or market share. An exclusive new 2025 survey from The Kaplan Group reveals the significant revenue and cash flow risks businesses face from delayed paymentsparticularly for mid-sized firms and industries like SaaS, healthcare, and professional services.
The Court of Appeals for the Third Circuit has overturned a summary judgment ruling in favor of a defendant that was sued for violating the Fair Credit Reporting Act because it reported an overdue balance to the credit reporting agencies after receiving notice that the balance was being disputed by the plaintiffs. The background: This case stems from a dispute between the plaintiffs and one of the defendants regarding a vehicle lease.
WARNING: These 7 Debt Collection Myths Are Silently Killing Your Profits Is your business bleeding money because of unpaid invoices? You’re not alone. Every year, small businesses across the country lose thousandssometimes tens of thousandsdue to clients who don’t pay on time, or at all. But here’s the kicker: Much of this financial bleeding is.
Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.
Customizing your PDFs for customers to fill and sign is now easier than ever with PDCflow! PDCflow is excited to announce upgrades to our digital documents and esignatures, so you can tailor requests to fit your needs. Benefits of eSignature and Document Enhancements Paperwork is an essential part of business. Most companies require signatures or collect forms in the course of business.
At a Glance Floridas latest legislative session will close without action on two companion bills that would have limited the scope of the Florida Telephone Solicitation Act (FTSA). The bills were introduced after courts disagreed about whether the FTSA applies to solicitations by a nonprofit university.
Jimerson Birr is proud to recognize attorney Hunter Faulkner for his instrumental role in the successful closings of four of the Top 10 home sales in Northeast Florida for Q1 2025, totaling more than $17.1 million, as reported by the Jacksonville Daily Record. Faulkner assisted in the transactions ranked #3, #4, #7, and #10 on the list, showcasing his dedication to excellence and trusted counsel in high-value residential real estate deals.
A bipartisan bill has been introduced in the Ohio legislature that would establish a series of consumer protections surrounding the collection of medical debt, including capping interest rates on medical debt, prohibiting credit reporting of medical debts, and protecting consumers from wage garnishments. Driving the news: State Representatives Michele Grim, a Democrat, and Jean Schmidt, a Republican, introduced House Bill 257, known as the Ohio Medical Debt Fairness Act, during the 20252026 legi
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
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