Account Recovery

MAY 20, 2025

A lot of attention, rightfully so, has been focused on the Consumer Financial Protection Bureau’s decision to withdraw 67 of its guidance documents, including those related to the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and Regulation F. The move, which encompasses 8 policy statements, 7 interpretative rules, and 39 other guidance documents, has raised alarms among consumer advocates who view it as a rollback of critical protections for consumers, especially thos

Financial Institution 130

Financial Institution Fair Debt Collection Collections 130

True Accord

MAY 22, 2025

New York Citys Department of Consumer and Worker Protection (DCWP) has been actively revising an amendment to their debt collection rules since November 2022. Multiple rounds of proposed amendments and public hearings have occurred, resulting in several revisions based on stakeholder feedback. In August 2024, DCWP published a notice of adoption of the final version of the amendment, initially effective December 1, 2024.

Creditors 52

Creditors Debt collector Original Creditor Collections 52

Account Recovery

MAY 7, 2025

The Governor of Virginia has signed a medical debt collection bill into law that will place limits on how healthcare debts owed by Virginians are able to be collected. Driving the news: Virginia Governor Glenn Youngkin has signed HB 1725, also known as the Medical Debt Protection Act, into law. The legislation introduces new restrictions on the collection of medical debts, seeking to protect patients from aggressive collection practices and additional financial hardship.

Collections 234

Collections Healthcare 234

American Profit Recovery

MAY 7, 2025

Calling customers in good times is pretty easy and stress-free for most of us. But calling them when they have not paid their bill is a different type of phone call. While using a collection agency can be a necessary part of your accounts receivable process, it is important for your business to use internal resources to try to resolve a past-due account before sending it to collections.

Collection Agencies 147

Collection Agencies Collections Agency Collections 147

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

True Accord

MAY 5, 2025

TrueAccord is proud to announce that Katie Neill, its General Counsel & Chief Compliance Officer, has been appointed to the Debt Collection Advisory Committee of the California Department of Financial Protection and Innovation (DFPI) for the 2025-2027 term. This board is comprised of seven members who provide feedback to the DFPI for its debt collection licensing program.

Collections 92

Collections Credit Unions Credit Unions Debt Buying 92

FFGN COLLECT NY

MAY 19, 2025

Numbers tell a story, but you need more to succeed and win your New York debt collection case. Establishing liability between you and your delinquent customer is key. But rather than presenting the documentation to the non-paying client, you need to prove it to the court or arbitrator. You must use your company’s legal name when filing a lawsuit, mediation, or arbitration.

Collections 52

Collections Judgment Lawyers Trade 52

Account Recovery

MAY 5, 2025

After a five-year hiatus, the Department of Education will resume involuntary collections on federal student loans today, impacting millions of borrowers already in default. As of May 5, the department will begin garnishing wages, tax refunds, and Social Security payments for borrowers who have defaulted on their loans, a significant shift after a pandemic-era pause on collections.

Student loans 147

Student loans Student Loans Loans Garnishment 147

American Profit Recovery

MAY 12, 2025

Debt collectors have an enormous responsibility to every business they represent. On the one hand, a business hires a collection agency to collect from customers that have not paid them. And on the other hand, it’s important to understand that keeping your customers is of equal importance. Hiring a third-party collection agency is a big step for many businesses.

Debt collector 150

Debt collector Collection Agencies Collections Agency Collections 150

Qualco

MAY 8, 2025

Modern debt collection is no longer just about recovering outstanding balances its about creating recovery journeys that feel seamless, supportive, and smart. As financial pressures grow and borrower expectations shift, organisations must find new ways to combine operational efficiency with a human touch. At the same time, the business case for transformation is undeniable: Phone-based collections cost an average of 5.58 per interaction.

Debtor 52

Debtor Collections Judgment 52

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

Consumer Finance

MAY 5, 2025

The CFPB is announcing that it will not prioritize enforcement actions taken on the basis of the Truth in Lending (Regulation Z); Use of Digital User Accounts to Access Buy Now, Pay Later Loans, 89 Fed. Reg. 47,068 (May 31, 2024) (Buy Now, Pay Later).

Loans 65

Loans 65

Account Recovery

MAY 7, 2025

The Court of Appeals for the Third Circuit has overturned a summary judgment ruling in favor of a defendant that was sued for violating the Fair Credit Reporting Act because it reported an overdue balance to the credit reporting agencies after receiving notice that the balance was being disputed by the plaintiffs. The background: This case stems from a dispute between the plaintiffs and one of the defendants regarding a vehicle lease.

Judgment 147

Judgment 147

American Profit Recovery

MAY 15, 2025

If you are a consumer struggling with ongoing debt and a mountain of unpaid bills, please know there is hope. There are effective ways to tackle the stress of debt. If you have decided that enough is enough and you are ready to be disciplined and become financially healthy, sometimes some simple and consistent strategies can make a big difference in your life.

Debt collector 150

Debt collector Credit Card Debt Collection Agencies Collections Agency 150

Burt and Associates

MAY 13, 2025

    When In-House Debt Collection Training Isn’t Enough: Knowing When to Call a Commercial Collection Agency By Burt and Associates Commercial Debt Collection Table of Contents Why Training In-House Collection Staff Matters What to Include in Your Collector Training Program Red Flags That It’s Time to Escalate Benefits of Working with a Commercial Collection Agency How to Transition a Debt to a Professional Agency Final Thoughts   Why Training In-House Collection Sta

Collections 52

Collections Commercial Collection Collection Agencies Collections Agency 52

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

Collections Law

MAY 13, 2025

At the Law Offices of Alan M. Cohen & Associates LLC, we understand the frustration business owners face when clients don’t pay. With over 60 years of combined experience, our commercial collections lawyers have fought tirelessly to recover debts for businesses throughout Massachusetts. We are aggressive, relentless and ethical in our pursuit of your money.

Debtor 68

Debtor Commercial Collection Judgment Lawyers 68

True Accord

MAY 7, 2025

Today TrueAccord Corp. (TrueAccord), a digital-first debt collection agency that is reinventing the collections experience with the use of machine learning technology to help customers resolve their debts, announced it has acquired Sentry Credit, Inc. (Sentry). Through this strategic acquisition, TrueAccord continues to accelerate its industry-leading growth with an expanded client portfolio and the addition of Sentrys first-party collection and litigation services.

Acquisition 52

Acquisition Credit Unions Credit Unions Collection Agencies 52

UK debt collections

MAY 13, 2025

A well known Medical Gas Suppliers company has ceased trading after plunging into administration after 41 years. Blair Milne and James Fennessey, partners with Azets, have been appointed joint administrators of medicinal gas pipeline installation and servicing specialist, Hospital Pipeline Installations Limited (HPI). Founded over 40 years ago in 1984,and headquartered on Duke Street inPaisley, Renfrewshire, with an additional office in Rochdale, England, HPI was a leading designer and installer

Trade 59

Trade Construction Creditors 59

Brown and Joseph

MAY 12, 2025

Brown & Joseph is thrilled to have Eric Reiman, Vice President of Business Development, taking on an active role collaborating with Life & Health department… The post Driving Life & Health Overpayment Recovery: Eric Reiman Expands Leadership Role at Brown & Joseph appeared first on Brown & Joseph, LLC.

52

52

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

Collection Industry News

MAY 15, 2025

As result of FTC lawsuit, federal court issues temporary restraining order halting scheme that sent fictitious debt collection notices to consumers nationwide As a result of a Federal Trade Commission lawsuit, a federal court hastemporarily haltedthe operations and frozen the assets of a phantom debt collection scheme and its operators. The scheme has operated under numerous names, including Blackrock Services, Blackstone Legal Group, Capital Legal Services, Quest Legal Group, Viking Legal Servi

Consumer Credit 40

Consumer Credit Garnishment Law Firms Collections 40

True Accord

MAY 15, 2025

Youve seen the headlines the federal government last week resumed collecting defaulted student loan payments from millions of people for the first time since the start of the pandemic. And howdebt collection will be through a Treasury Department program that withholds payments through tax refunds, wages and government benefits. This will undoubtedly have negative effects on credit scores and the resulting loss of access to funding going forward for many Americans.

Student loans 52

Student loans Student Loans Loans Collections 52

Account Recovery

MAY 21, 2025

Nearly half of Americans use a patient portal less than once a month and many never log in at all, according to data released this week by LexisNexisRisk Solutions. Of those who have used one, only 38% have done so to pay a bill, which ranked last among the different reasons why the portal was accessed (viewing test results, scheduling an appointment, messaging provider, and refilling a prescription were the other reasons).

Healthcare 147

Healthcare Collections 147

Qualco

MAY 9, 2025

QUALCO began its journey in Athens in 1998 as a technology solutions provider. Initially focused on the financial sector, we quickly developed deep expertise in non-performing loans (NPL) and Collections & Recoveries, delivering tools to address credit challenges. As client needs and market dynamics evolved, so did our offering. Today, we support the entire credit and lending lifecycle, from origination and servicing to restructuring and recovery, helping organisations optimise performance a

Loans 52

Loans Financial Institution Retail Banks 52

Speaker: Susan Richards

Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.

Collections

TCPA

MAY 6, 2025

At a Glance Floridas latest legislative session will close without action on two companion bills that would have limited the scope of the Florida Telephone Solicitation Act (FTSA). The bills were introduced after courts disagreed about whether the FTSA applies to solicitations by a nonprofit university.

52

52

Collection Industry News

MAY 18, 2025

On May 1, 2025, the Federal Trade Commission (FTC)announcedthat it had filed anamended complaintand entered into aproposed final orderwitha debt collector and its owner, resolving allegations that the company engaged in a fraudulent debt collection scheme. In its amended complaint, the FTC alleged that the debt collector used threats of arrest, lawsuits, wage garnishment, unlawful third-party communications, and repeated communications, to coerce consumers into paying debts they did not owe, in

Debt collector 40

Debt collector Fair Debt Collection Garnishment Trade 40

On Guard

MAY 9, 2025

He never gives up, he is a top-tier skier but hates cycling, and he was a daily user of the Onguard credit management software before starting to sell it! This is Xander Michon, New Logo sales at Onguard. Starting at Onguard: The new logo Its the year 2015. Xander isnt scanning job boards or sending out CVs. He is actually working as an Account Manager for new business in a different firm, and sometimes uses Onguard credit management software.

Credit Management 52

Credit Management 52

Account Recovery

MAY 11, 2025

In a case that was defended by Rick Perr and Monica Littman of Kaufman Dolowich, a New Jersey Appeals Court has affirmed a lower court’s dismissal of a case accusing a collection operation of violating the New Jersey Consumer Finance Licensing Act and the Fair Debt Collection Practices Act, agreeing with the state court judge that the NJCFLA does not allow for a private right of action.

Fair Debt Collection 147

Fair Debt Collection Banks Collections 147

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.