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Contact Center Wages Have Peaked and Will Finally Start to Normalize in 2023: Report

Account Recovery

Companies nationwide in the accounts receivable management industry have felt the pinch in their wallets during the past two years thanks to rising wages being paid to collection agents, customer service representatives, and other contact center workers. But maybe there is a light at the end of the tunnel.

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NRA Group Partners with Interactions to Drive Collections Industry Forward

Account Recovery

FRANKLIN, MA – March 16, 2021: Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced that NRA Group, a leading accounts receivable management (ARM) company, has deployed a sophisticated Interactions Virtual Collection Agent (VCA) in record time.

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Aargon Agency Partners with Interactions to Accelerate the Digital Transformation of its Contact Center

Account Recovery

FRANKLIN, MA – May 13, 2021 – Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced that Aargon Agency, a leading accounts receivable management (ARM) company that works with major hospital systems and medical offices, is deploying an Interactions Virtual Collection Agent (VCA) to (..)

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Top 6 Complaints Against Debt Collection Companies

National Service Bureau

Debt collection companies walk a fine line between business efficiency in their primary function (accounts receivable management), while at the same time needing to respect the fact that the debtor is a valuable client to the business for whom they are running collections. 4: False statements or representation.

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What’s the Difference? Agent-Facing vs. Self-Service Payment Portals

Payment Savvy

To make ARM (accounts receivable management) entities more efficient, merchant service providers offer various tools to make payments convenient and fast. These solutions fully integrate with your merchant account and facilitate debt collection payment acceptance. What are Agent-Facing Payment Portals?

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6 Ways Collection Agencies Can Offer Customer Satisfaction

Payment Savvy

When an account goes past due, many send the account to a reputable and compliant collection agency to obtain monies on their behalf. Even during debt collection, agencies should deliver exceptional customer service and, ultimately, end the relationship with a satisfied customer. Personalize the Collection Process.