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Report: Banks Using AI to Teach Empathy

Account Recovery

It may sound completely counter-intuitive, but technology like artificial intelligence can be used to detect and teach empathy, and a published report details how banks are using the technology to do just that. The solution may lie in a balanced approach.

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The Growing Importance of Customer Experience in Banking

Account Recovery

bank customers, with nearly 90% of respondents saying that it is just as important as or even more important than a banks products and services. A majority (57%) of respondents have never switched their primary bank, with only 33% changing once or twice.

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CFPB Targets Zelle and Major Banks Over Fraud Allegations

Account Recovery

The Consumer Financial Protection Bureau on Friday announced it had filed a lawsuit against Zelles operator, Early Warning Services (EWS), and three of its co-owning banks JPMorgan Chase, Bank of America, and Wells Fargo alleging widespread failures in protecting consumers from fraud. Learn more.

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CFPB Sues Bank, Alleges it Disconnected 24 Million Calls

Account Recovery

The Consumer Financial Protection Bureau on Friday announced it had filed a lawsuit against Comerica Bank, accusing it of systematically harming three million Direct Express cardholders, many of whom rely on Social Security and other federal benefits.

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Exploring the Overlap: Cost Optimization and Digital Transformation

Speaker: Alex Jiménez, Managing Principal, Financial Service Consulting for EPAM

From a budget standpoint, US banks are feeling the pinch. Many US banks are bracing for increased defaults and lower demand for mortgages and other loans as interest rates have increased. The largest banks have increased reserves to protect against deteriorating economic conditions. Global economic conditions are soft at best.

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Debt Buyer Files Motion for Sanctions in FCRA Case, Accuses Plaintiff of Doctoring Bank Statements

Account Recovery

A defendant in a Fair Credit Reporting Act case has filed a motion for sanctions against the plaintiff, accusing her of doctoring bank statements to make it appear that she did not receive the funds or make payments on the debt in question, attempting to prove her claim that she was the victim of identity theft. Learn more.

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Bank Settles Collection Call Lawsuit for $3.5M

Account Recovery

A coalition of District Attorneys from across the state of California have reached a settlement with Synchrony Bank that will see the creditor pay $3.5 The company will … The post Bank Settles Collection Call Lawsuit for $3.5M appeared first on AccountsRecovery.net.

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Everything You Need to Know About Crypto

Speaker: Ryan McInerny, CAMS, FRM, MSBA - Principal, Product Strategy

May 18th, 2023 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST

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The Anti-Money Laundering Act of 2020: Initial Catalysts, Current Implications, and Future Impacts

Speaker: Elizabeth "Paige" Baumann, Founder and CEO of Paige Baumann Advisory, LLC

Paige Baumann will walk us through the impacts of the AMLA, and you'll leave this session with a new understanding of: The catalysts for this new law and how it amended the Bank Secrecy Act of 1970 Rulemaking and other actions taken by the U.S. The AMLA represents the most significant changes in U.S.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In this new webinar, Brian Muse-McKenney of Episode Six and Matt Simester of Payments Consultancy Limited will explore the challenges regional and community banks have faced in implementing tailored credit card programs with flexible payment options as a tool to attract and retain the next generation of customers.

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Does our bank understand and support the importance of a strong ERM program to continue to position our company for growth? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk? Are we leveraging risk velocity and vulnerability to obtain more granular residual risk results?

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How to Attract Multiple Generations to Open New Accounts and Apply for Loans

Understanding these attitudes and using them to inform marketing messages enables community banks, regional banks and credit unions to better serve their customers. The experiences of every generation are characterized by their behaviors involving finances.

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How Preparation and Strategy Can Be Used to Fight and Defeat Any Ransomware Attack

Speaker: Karl Camilleri, Cloud Services Product Manager at phoenixNAP

As a result, data protection needs to be a concern for most banks, businesses, and information technology specialists. million attacks, the threat marked a 148% increase compared to 2020 and was the most expensive year on record! It’s mindboggling, but right now for 49% of respondents, cybersecurity is their primary business concern.