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Bank Settles Collection Call Lawsuit for $3.5M

Account Recovery

A coalition of District Attorneys from across the state of California have reached a settlement with Synchrony Bank that will see the creditor pay $3.5 million in fines and restitution after it was sued for making “unreasonably frequent and harassing” phone calls to individuals in California attempting to collect on unpaid debts.

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The Growing Importance of Customer Experience in Banking

Account Recovery

bank customers, with nearly 90% of respondents saying that it is just as important as or even more important than a banks products and services. A majority (57%) of respondents have never switched their primary bank, with only 33% changing once or twice.

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Bank Suspends Collection Activities in Wake of Widening ‘Issues’

Account Recovery

The largest bank in Denmark — also one of the largest financial institutions in Europe — announced yesterday that it has suspended all of its debt collection activities and has earmarked $8 million in compensation and restitution for nearly 8,000 customers from whom it overcollected for years.

Banks 246
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Report: Banks Using AI to Teach Empathy

Account Recovery

It may sound completely counter-intuitive, but technology like artificial intelligence can be used to detect and teach empathy, and a published report details how banks are using the technology to do just that. The solution may lie in a balanced approach.

Banks 130
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Mass. Division of Banks Fines Companies $10k for Collecting Without Proper License

Account Recovery

Division of Banks Fines Companies $10k for Collecting Without Proper License appeared first on AccountsRecovery.net.

Banks 246
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Debt Buyer Files Motion for Sanctions in FCRA Case, Accuses Plaintiff of Doctoring Bank Statements

Account Recovery

A defendant in a Fair Credit Reporting Act case has filed a motion for sanctions against the plaintiff, accusing her of doctoring bank statements to make it appear that she did not receive the funds or make payments on the debt in question, attempting to prove her claim that she was the victim of identity theft. Learn more.

Banks 130
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Calif. AG Backs Local DAs in Fight Over Bank Accused of Illegal Collection Practices

Account Recovery

The briefs have been filed and the Attorney General of California has submitted an amicus brief to the Court of Appeals for the Ninth Circuit in a case in which four District Attorneys are attempting to sue a financial services company accused of violating the Rosenthal Fair Debt Collection Practices Act and the company is … The post Calif.

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