NCBA Law Practice Management Blog
JUNE 29, 2022
This is the short list; but, if you start to look at your invoice standing in the shoes of your clients, you’ll get a better sense of whether and to what extent your billing platform works – and, you can better align your service provision with your clients’ expectations. All good things.
NCBA Law Practice Management Blog
APRIL 19, 2022
Because it surprises and delights clients. Clients and potential clients expect you to have gatekeepers; if you don’t = they’re amazed, and thrilled. Not surprisingly, clients are happy, and revenue increases. Wait, I’m actually talking to the lawyer?!) Some law firm actually employ this method.
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NCBA Law Practice Management Blog
NOVEMBER 30, 2020
The job for modern lawyers is to meet and exceed client expectations. So, if you know (now you do) that clients want to know the total cost of representation before engaging a law firm, how do you provide for that? And, if you can find the right value proposition, the new system will work out for both you, and your new clients.
NCBA Law Practice Management Blog
DECEMBER 6, 2020
You can’t wait any longer to get virtual, it’s what clients expect, and require. Since more and more information sits online than ever before, you can double-down on your ability to safeguard data , as a steward of client information. Or, at the least, offer digital version s of analog processes.
PDC Flow
AUGUST 18, 2020
Since the early 2000s I’ve been representing debt collectors, debt buyers, creditors, and attorneys. John represents creditors, asset buyers, and debt collectors helping them stay in compliance with state and federal law. Lower costs and higher efficiencies in the collection industry benefit all stakeholders in the credit cycle.
FDCPA Defense
APRIL 17, 2019
Few things are more fundamental in the law than the principle that a lawyer owes a duty of loyalty to the client, a duty to be vigorous advocate within the bounds of the law, and a duty to maintain the client’s confidences and preserve the attorney-client privilege. Clients expect this of their attorneys, as they should.
PDC Flow
JANUARY 12, 2021
The ubiquitous use of electronic communication in the collection industry will prove to be a win for creditors, a win for debt collectors, and a win for consumers.”. I think early on in 2021 the challenges will be staff and the flow of accounts from the original creditors. . “I Client considerations. “My Joann Needleman.
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