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How Large Language Models Can Revolutionize Consumer Engagement in Collections

Account Recovery

The credit and collection sector could be next. Why it matters: As collection agencies, debt buyers, fintechs, banks, and credit unions seek to improve consumer engagement, LLMs offer a potential solution for more natural and effective communication.

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Golden Years Going Plastic: AARP Finds Older Adults Swiping for Survival

Account Recovery

Why it matters: For professionals in debt collection agencies, debt buying companies, fintechs, banks, credit unions, and consumer finance firms, these findings underscore a growing vulnerability among older borrowers.

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Collection Agencies in Puerto Rico

Nexa Collect

Debt collection agencies in PR include Kinum , TSI , CICA, ILCA and Professional recoveries. Spanish and English-speaking debt collectors are required for Puerto Rico debt collection. Need a Collection Agency in PR? Puerto Rico is one of the states that regulate the collection of fees and interest.

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Average Recovery Rate of a Collection Agency

Nexa Collect

An average collection agency will recover about 20% of the total debt assigned. Here are the most important factors which decide how much a collection agency will collect for you: 1. Some clients may get a 100% recovery rate, for others it could very well be 0%.

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Impact of The GLBA on Collection Agencies

Nexa Collect

As per FTC, starting June 9, 2023 all collection agencies will be treated as financial institutions. This means all collection agencies must secure consumer data nearly the same way as banks. Failure to comply with GLBA can have severe consequences for the collection agency, especially the owners and/or the CEO.

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FCRA Claim for “Misleading” Double-Reporting of Debt by Original Creditor and Collection Agency Survives Motion to Dismiss

Troutman Sanders

Mountain America Federal Credit Union , the plaintiff became delinquent on a credit card account with her credit union. The credit union then assigned the debt to a third-party collection agency. In Hansen v. A copy of the order is available here.

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Text Messaging: The Next Frontier in Consumer Engagement for Financial Institutions

Account Recovery

What’s happening: SMS is quickly becoming a preferred communication method for banks, credit unions, collection agencies, and fintech companies. According to the 2024 Consumer Texting Behavior Report, 84% of consumers check their texts within 15 minutes of receiving them, and 77% respond in that timeframe.