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Text Messaging: The Next Frontier in Consumer Engagement for Financial Institutions

Account Recovery

As financial institutions continue to seek effective ways to communicate with consumers, text messaging (SMS) is emerging as a powerful tool to boost engagement, according to a published report. Financial institutions are increasingly using it as a way to build trust and create personalized consumer experiences.

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Impact of The GLBA on Collection Agencies

Nexa Collect

As per FTC, starting June 9, 2023 all collection agencies will be treated as financial institutions. This means all collection agencies must secure consumer data nearly the same way as banks. The GLBA covers any institutions that provide financial services, including : Handling loans.

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Data Security Rules that Collection Agencies Must Follow

Nexa Collect

Debt collection agencies are subject to various data security rules and regulations to protect consumer information. Fair Debt Collection Practices Act (FDCPA) : While primarily focused on the practices and behaviors of debt collectors, the FDCPA also contains provisions that protect consumers’ personal information.

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Money on Mute: How 1 in 4 Consumers Are Ghosting Their Finances

Account Recovery

Data from a new survey from reveals a sobering yet opportunity-rich snapshot for credit and collection professionals and the broader financial ecosystem — amid persistent stress and rising consumer expectations, theres a clear desire for more seamless, data-driven experiences that reduce friction in the repayment process.

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ImpactAI Solutions, a Division of CSS IMPACT, Unveils Groundbreaking Interactive Voice AI Smart Collectors to Transform Debt Collection

Account Recovery

Redefining AI-Driven Collection ImpactAI presents Ivan the Interactive Smart AI Collector, an advanced AI-driven collector designed to optimize debt collections efforts, Ava the AI Client Services Agent, dedicated to enhancing client services interactions.

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Commercial Real Estate Lease Defaults: Hire a Collection Agency

Nexa Collect

Need a Collection Agency – Serving Nationwide? The financial pressures have triggered feverish increases in the number of loan impairments for residential and commercial real estate loans. Historically, delinquency and default rates are time delayed, adding to the uncertainty faced by financial institutions.

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Government is Making Debt Recovery a lot Harder

Nexa Collect

The US government has thrown a slew of laws on collection agencies, making bad-debt recovery harder and costlier. There are thousands of collection agencies in the USA, but most are small. The following changes can result in many collection agencies shutting their businesses. . New Regulations.