Payment Savvy

JUNE 24, 2020

Over time, however, agents do lose their zeal and ambition to rectify delinquent accounts. This is where collection agent incentive programs come in to save the day. These incentive programs motivate debt collection agents to work harder and, in turn, keep your collection agency in the black.

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PDC Flow

FEBRUARY 27, 2025

The term call baiting may seem self-explanatorybaiting a debt recovery professional during a phone call. But what are they baiting the agent to do? Call baiting is when the debtor attempts to trick you into breaking a law. But more specifically, there are a few different reasons a debtor may engage in call baiting.

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Direct Recovery

JULY 31, 2024

The right debt collection agency can act as your own personal accounts receivable department tasked with tracing down delinquent accounts, contacting debtors, negotiating payments, filing for judgments, and collecting payments. However, there are certain lines that a reputable collection agency should not cross.

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Direct Recovery

APRIL 18, 2023

In most cases, some qualifications and credentials will be required to distinguish that you are working with a reputable collection agent. Reasons Businesses Hire Debt Collectors Most businesses that hire commercial debt collectors do so to pursue non-payment of invoices and outstanding balances.

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Credit Management Company

DECEMBER 20, 2018

The keys to successful collections during this time of year call for increased flexibility, diplomacy and a few of the following tips. Collection agencies are well aware of the limitations governing their businesses via the Fair Debt Collection Practices Act. Timing is Everything. Active Listening.

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Payment Savvy

JUNE 16, 2020

Remember that there are specific laws regulating communications between a collector and a debtor. For example, the Fair Debt Collection Practices Act (FDCPA) prohibits abusive, deceptive, and unfair practices during debt collection. This way, debtors will see you as a partner and not an enemy.

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Collection Industry News

JUNE 24, 2023

Here are some common risk mitigation strategies in debt collection: 1. Compliance with Applicable Laws and Regulations: Collection agencies must have a thorough understanding of relevant debt collection laws, such as the Fair Debt Collection Practices Act (FDCPA) in the United States, and adhere to them strictly.

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