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Creating a Successful Collection Agent Incentive Program

Payment Savvy

Over time, however, agents do lose their zeal and ambition to rectify delinquent accounts. This is where collection agent incentive programs come in to save the day. These incentive programs motivate debt collection agents to work harder and, in turn, keep your collection agency in the black.

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California Court of Appeals Finds Solar Energy Agreement Provides Basis for Rosenthal Fair Debt Collection Practices Claim by Non-Party to Agreement

Troutman Sanders

Solar Service Experts, LLC highlights the potential pitfalls for solar energy providers and their collections agents. The class action complaint alleged that the defendant violated California’s Rosenthal Fair Debt Collection Practices Act (RFDCPA) and several other state consumer protection statutes.

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How To Deal with Debt Collectors When You Can’t Pay

Better Credit Blog

Regardless of what a debt collector might tell you, you have a lot of rights when it comes to how debt can be collected. In fact, merely mentioning that you understand your rights will, many times, stop debt collectors in their tracks. Your rights come from the Fair Debt Collection Practices Act (FDCPA).

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5 Things a Commercial Debt Collection Agency CANNOT Do to Help You

Direct Recovery

Attempt to Collect Time-Barred Debts Commercial debt collection agencies are also going to be held to the same rules and regulations as anyone else when it comes to time-barred debts. The post 5 Things a Commercial Debt Collection Agency CANNOT Do to Help You appeared first on Direct Recovery.

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Can Debt Collectors Make Contact Through Social Media?

Direct Recovery

Getting hassled about an outstanding collection account over social media is the last thing any consumer wants to deal with. Still, many collection agents argue that it is the most productive means of communication in 2022. Reviewing the Fair Debt Collection Practices Act. Opening the Door for Mistakes.

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New Debt Bill Could Impact Collection in California

Direct Recovery

Having a licensing system in place would also implement serious consequences for any debt collectors who choose to disregard established rules and regulations like those stated in the Fair Debt Collection Practices Act. Less Rogue Debt Collection Agents. Fewer Consumer Complaints.

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Best Practices for Call Baiting in Debt Collection

PDC Flow

The term call baiting may seem self-explanatorybaiting a debt recovery professional during a phone call. But what are they baiting the agent to do? This can be a Fair Debt Collection Practices Act violation, or violation of other laws or regulations which pertain to debt collectors. Why Do People Call Bait?