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Some collection agencies make the mistake of pausing collection efforts during this time of the year to avoid increasing tension between the healthcare provider and the patient. The keys to successful collections during this time of year call for increased flexibility, diplomacy and a few of the following tips.
Of these, 239 involved medical collections and another 240 involved student loans. Debt collection companies who deal in healthcarecollections are governed by the Health Insurance Portability and Accountability Act and its “privacy rule” for Protected Health Information (PHI). 4: False statements or representation.
However, work from home days, vacation days, money for professional development, and healthcare are all often flexible. As collectionagents, negotiation is at the heart of everything we do. Consider the whole package. Salary is often one of the least flexible parts of a job offer. Know what you want and need.
Your debt collectionagents are only as good as the training they receive. Better training improves staff performance, decreases mistakes and complaints and raises revenue collected. Improving Your Call Center Training Programs. Click infographic to enlarge.
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