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How Large Language Models Can Revolutionize Consumer Engagement in Collections

Account Recovery

The credit and collection sector could be next. Why it matters: As collection agencies, debt buyers, fintechs, banks, and credit unions seek to improve consumer engagement, LLMs offer a potential solution for more natural and effective communication. Learn more.

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Seventh Circuit Overturns Ruling for Defendant in FDCPA Case Involving Disputed Debt

Account Recovery

The Court of Appeals for the Seventh Circuit has overturned a lower court’s ruling in favor of the defendant in a Fair Debt Collection Practices Act case, ruling that the defendants lack of knowledge about a prior dispute did not absolve it of its obligations under the FDCPA.

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Judge Grants MSJ for Defendant in FDCPA Case Over Whether Plaintiff Disputed Debt

Account Recovery

A District Court judge in Maryland has granted a defendant’s motion for summary judgment in a Fair Debt Collection Practices Act case that centers over the language used by the plaintiff and whether it constituted a dispute of the debt or not.

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Judge Dismisses FDCPA Case Over SOL on Judgment

Account Recovery

Today’s webinar just happens to be on the topic of legal collections (register here) so it’s entirely timely to write about a court ruling involving a judgment. Sometimes it’s better to be lucky than good.

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Court Calls Out Defendant for ‘Rubber Stamping’ Investigation, Denies MSJ in FCRA Case

Account Recovery

Case in point — the forensic analysis detailed in this ruling in which a District Court judge in California partially denied a defendant’s motion for summary judgment in a case alleging violations of both the Fair Credit Reporting Act and the Rosenthal Fair Debt Collection Practices Act, among other claims.

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Compliance Digest – February 24

Account Recovery

Appeals Court Reverses Arbitration Ruling for Defendant in Collection Case A New Jersey Appeals Court has overturned a lower courts ruling in favor of a defendant that had granted arbitration in a collection lawsuit more than a year after the complaint had been filed and litigated. More details here.

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Debt collection rules should not affect first-party collectors

Collection Industry News

The Consumer Financial Protection Bureau (CFPB) should ensure its debt collection rulemakings do not extend unwarranted regulatory requirements to first-party debt collectors, CUNA wrote Tuesday in response to a CFPB proposal.