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AFSA Submits Comment Letter on Proposed Amendments to NYC Debt Collection Regs

Account Recovery

Proposed amendments to New York Citys rules governing debt collection have drawn significant scrutiny from trade groups outside the collection industry, most notably the American Financial Services Association (AFSA), which submitted a comment letter last week regarding the proposed amendments.

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Using SMS in Omnichannel Debt Collection—Digital Strategy Beyond Email

True Accord

For consumer engagement in debt collection, many organizations and agencies have moved away from outbound calling but dont discount reaching out to consumers phones just yet! Why is SMS Critical in Collection Communications? SMS offers several practical advantages for both debt collectors and consumers.

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Recommendations for Debt Collectors Working from Home

Nexa Collect

As per my knowledge, there are no clear guidelines from the government for a debt collector who wants to work from home. You should discuss these points with the compliance superior of your collection agency. In the United States, for example, debt collectors must adhere to the Fair Debt Collection Practices Act (FDCPA).

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Data Security Rules that Collection Agencies Must Follow

Nexa Collect

Debt collection agencies are subject to various data security rules and regulations to protect consumer information. Fair Debt Collection Practices Act (FDCPA) : While primarily focused on the practices and behaviors of debt collectors, the FDCPA also contains provisions that protect consumers’ personal information.

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Q2 Industry Insights: Higher Monthly Expenses for Consumers, Regulatory Guidance for Financial Institutions

True Accord

If you’re a creditor or collector working with financially distressed borrowers, considering consumer situations and preferences when attempting to collect and employing digital strategies to boost engagement are more important than ever. There were also a couple of notable court decisions impacting debt collectors last quarter.

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Q4 Industry Insights: Looking Good on Paper, Feeling Bad in Wallets, Everyone’s Uncertain on Financial Outlook

True Accord

The good news for lenders and debt collectors is that a reported 72% of consumers have a New Years resolution to pay off debt in 2025. What Does This Mean for Debt Collection? The challenges will be effectively engaging consumers who want to repay and accommodating their strained budgets.

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20% of Student Loan Borrowers Making No Payments: Study

Account Recovery

A new study released by Intuit Credit Karma reveals that a large majority of individuals with student loans have not made any payments following the end of the pandemic moratorium and many are worried about their financial stability going forward. Learn more.