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Recommendations for Debt Collectors Working from Home

Nexa Collect

As per my knowledge, there are no clear guidelines from the government for a debt collector who wants to work from home. You should discuss these points with the compliance superior of your collection agency. In the United States, for example, debt collectors must adhere to the Fair Debt Collection Practices Act (FDCPA).

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20% of Student Loan Borrowers Making No Payments: Study

Account Recovery

A new study released by Intuit Credit Karma reveals that a large majority of individuals with student loans have not made any payments following the end of the pandemic moratorium and many are worried about their financial stability going forward. Learn more.

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Data Security Rules that Collection Agencies Must Follow

Nexa Collect

Debt collection agencies are subject to various data security rules and regulations to protect consumer information. Fair Debt Collection Practices Act (FDCPA) : While primarily focused on the practices and behaviors of debt collectors, the FDCPA also contains provisions that protect consumers’ personal information.

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Instant Payments and Digital Wallets Gaining Momentum in the Payments Space: Report

Account Recovery

Collection agencies, debt buyers, and financial institutions will need to adapt to these trends by integrating these payment methods into their systems. Debt collection professionals should consider integrating digital wallet options into their payment platforms to meet evolving consumer expectations.

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CFPB Supervisory Report Finds Issues in Several Financial Institution Practices

Troutman Sanders

The Supervisory Highlights detail issues identified by CFPB examination teams across a wide number of segments of the consumer financial services industry. Debt Collection. The CFPB believes that debt collectors misrepresent consumers’ responsibilities in cases of identity theft. Auto Servicing.

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Q2 Industry Insights: Higher Monthly Expenses for Consumers, Regulatory Guidance for Financial Institutions

True Accord

If you’re a creditor or collector working with financially distressed borrowers, considering consumer situations and preferences when attempting to collect and employing digital strategies to boost engagement are more important than ever. There were also a couple of notable court decisions impacting debt collectors last quarter.

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CFPB Supervisory Report Finds Issues in Several Financial Institution Practices

Collection Industry News

The Supervisory Highlights detail issues identified by CFPB examination teams across a wide number of segments of the consumer financial services industry. Debt Collection. The CFPB believes that debt collectors misrepresent consumers’ responsibilities in cases of identity theft. Auto Servicing.