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41 State AGs Reach Settlement With Breached Collection Agency

Account Recovery

Attorneys general from 41 states have reached a settlement with Retrieval-Masters Credit Bureau, which operated a collection agency under the name of American Medical Collection Agency, stemming from a data breach in 2019 that exposed the personal information of more than 7 million individuals.

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Getting to Know Will Turner of TEC Services Group

Account Recovery

TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support. Feed the dogs, turn on Dog TV for our two golden retrievers, and cook a hot breakfast. What is your career highlight so far?

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Why cash flow is so important

American Profit Recovery

There are many reasons collection agencies exist. And while many consumers do not like being on the receiving end of a communication from a collection agency, companies like ours provide a necessary service to organizations that have challenges in getting their customers and clients to pay or pay on time. We’ll never quite know.

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Healthcare Providers Sued for Sending Confidential Medical Info to Collection Agencies

Account Recovery

A class-action lawsuit has been filed against a pair of healthcare providers, alleging they violated state law in California by sending confidential medical information to a third-party collection agency, which was subsequently publicized as a result of a data breach.

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Is Self-Service the New Standard in Debt Collection?

Re:Ceeve

Today, companies must think about the bigger picture by listening to customer needs, especially when it comes to debt collection. For years, companies have treated the debt collection process not as an opportunity, but as a relentless process of retrieving outstanding balances at all costs. What is customer self-service (CSS)?

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What Should You Know If You Have Debts In Collections?

Taurus Collect

Having debts in the collection primarily means that a third party is pursuing you to retrieve payments for your debts on behalf of your creditors. Debt collection is a process that gives debtors certain rights that debt collection agencies must respect. What does it mean to have debt in collections? to 9 p.m.,

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9 Steps to Improve Contact Data Quality in Debt Collection

Fico Collections

Debt collection is about contacting customers, and that only works with correct contact data. Contact data quality in debt collection is a common challenge, and we often get asked how to best address this. Define a No-Contact Strategy in Debt Collection. For this reason, automation of data retrieval is key.