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How to Cultivate Better Relationships with Debtors

Credit Management Company

When individuals or businesses fall behind in payments, the situation often results in frustration and a breakdown in communication for both the debtor and the creditor. Building positive relationships, or at least productive ones, goes beyond the baseline step of following the Fair Debt Collection Practices Act (FDCPA).

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Common Myths About Using a Collection Agency

Credit Management Company

Myth: The FDCPA Will Protect Any Debt Collector. The Fair Debt Collection Practices Act (FDCPA) is a law that limits a third-party debt collector’s actions and behavior when collecting debts. However, the FDCPA only protects consumer debtors. Myth: Small Debts Don’t Enter Collections.

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How Does Validation of Debts Work?

Credit Management Company

While many consumers are able to manage their debt load and stay current on their accounts, many businesses are finding themselves with uncollected debt and no proven collection strategy. Before you can collect on any debt, you need to validate the debt in accordance with the Fair Debt Collection Practices Act.

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Finding A Collection Agency

Credit Management Company

Menacing threats and middle-of-the-night phone calls are not the methods top debt collection agencies use. In fact, these tactics go against the Fair Debt Collection Practices Act. That is why it is important to know how to hire a collection agency. Evaluate Their Customer Service.

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Collections at Christmas Time - Tips for Collecting During this Notoriously Difficult Season

Credit Management Company

The keys to successful collections during this time of year call for increased flexibility, diplomacy and a few of the following tips. Collection agencies are well aware of the limitations governing their businesses via the Fair Debt Collection Practices Act. Timing is Everything. Active Listening.

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Modernizing Debt Collection During the Digital Age

Credit Management Company

During the COVID-19 pandemic, rules and regulations around debt collection came under the microscope, which led to an update allowing a more modern way of communicating within the industry. The basic rules of debt collection still stand: Hours of contact are between 8 a.m. local time. Phone Calls.

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Finding A Collection Agency: Part 1 - The 5 First Steps

Credit Management Company

Because collections laws vary in different fields, you need to find a company that knows your industry. They’ll be more familiar with the rules and how to adhere to the Fair Debt Collection Practices Act (FDCPA). Find out how they track debtors. Ask to see a typical script.