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When individuals or businesses fall behind in payments, the situation often results in frustration and a breakdown in communication for both the debtor and the creditor. Building positive relationships, or at least productive ones, goes beyond the baseline step of following the FairDebtCollection Practices Act (FDCPA).
Myth: The FDCPA Will Protect Any Debt Collector. The FairDebtCollection Practices Act (FDCPA) is a law that limits a third-party debt collector’s actions and behavior when collectingdebts. However, the FDCPA only protects consumer debtors. Myth: Small Debts Don’t Enter Collections.
While many consumers are able to manage their debt load and stay current on their accounts, many businesses are finding themselves with uncollected debt and no proven collection strategy. Before you can collect on any debt, you need to validate the debt in accordance with the FairDebtCollection Practices Act.
Menacing threats and middle-of-the-night phone calls are not the methods top debtcollection agencies use. In fact, these tactics go against the FairDebtCollection Practices Act. That is why it is important to know how to hire a collection agency. Evaluate Their Customer Service.
The keys to successful collections during this time of year call for increased flexibility, diplomacy and a few of the following tips. Collection agencies are well aware of the limitations governing their businesses via the FairDebtCollection Practices Act. Timing is Everything. Active Listening.
During the COVID-19 pandemic, rules and regulations around debtcollection came under the microscope, which led to an update allowing a more modern way of communicating within the industry. The basic rules of debtcollection still stand: Hours of contact are between 8 a.m. local time. Phone Calls.
Because collections laws vary in different fields, you need to find a company that knows your industry. They’ll be more familiar with the rules and how to adhere to the FairDebtCollection Practices Act (FDCPA). Find out how they track debtors. Ask to see a typical script.
Court of Appeals for the Seventh Circuit recently vacated judgment in favor of a debt collector against putative class action claims raised by a consumer that its collection letter violated the federal FairDebtCollection Practices Act (FDCPA) by threatening action that could not legally be taken and amounting to a false representation.
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