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CFPB Fines Credit Union $1.5M for Botched Platform Upgrade

Account Recovery

Adding insult to injury, the Consumer Financial Protection Bureau yesterday fined one of the nation’s largest credit unions $1.5 Why it matters: The action against VyStar Credit Union underscores the CFPB’s growing focus on the digital capabilities of financial institutions and their impact on consumers.

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Text Messaging: The Next Frontier in Consumer Engagement for Financial Institutions

Account Recovery

As financial institutions continue to seek effective ways to communicate with consumers, text messaging (SMS) is emerging as a powerful tool to boost engagement, according to a published report. Financial institutions are increasingly using it as a way to build trust and create personalized consumer experiences.

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How Credit Unions Can Reinvent Themself to Attract Millennials

Nexa Collect

Credit Unions must (seriously) reinvent their brand for millennials to compete for account deposits and financial services. While older generations might be more aware of smaller financial institutions, younger people seem to prefer convenient and ostentatious banks. Or do they?

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Why Is a Credit Union Better Than a Bank?

Credit Corp

You can open an account with a traditional bank, set up an online bank account , or choose a neighborhood credit union. Best of all, you can have accounts with multiple institutions, maximizing convenience. As you’re reviewing your options, you may see some claims that credit unions are better than banks.

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How to Attract Multiple Generations to Open New Accounts and Apply for Loans

Understanding these attitudes and using them to inform marketing messages enables community banks, regional banks and credit unions to better serve their customers. This entertaining and informative eBook will help your financial institution uncover the best practices when it comes to appealing to mass audiences.

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CFPB Announces Open Banking Rule as Banking Industry Retaliates with Lawsuit

Account Recovery

The Consumer Financial Protection Bureau yesterday announced the final rule aimed at giving consumers more control over their personal financial data. The rule, part of the CFPB’s broader push toward “open banking,” requires financial institutions to allow consumers to transfer their data to other providers for free.

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Credit Union Trades Applaud CFPB Decision To Supervise Fintechs

Collection Industry News

The Consumer Financial Protection Bureau (CFPB)’s decision to establish supervisory powers over nonbank financial institutions will level the playing field and subject those companies to much-needed scrutiny, credit union trade groups informed the agency Tuesday. Response From Credit Union Trade Groups.