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Aggressive to Amicable: The Changing Face of Debt Collection

Nexa Collect

We have seen Hollywood movies like “Uncut Gems” and “Revolver” , which portray debt collectors as intimidating and dangerous figures. They are now more likely to recognize and challenge any violations of the Fair Debt Collection Practices Act (FDCPA), which prohibits aggressive and abusive collection tactics.

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Case Study – Debt Recovery

Burt and Associates

Burton Associates’ Tactics Burton Associates boasts a debt recovery rate that is 33% higher than the industry average. Services Offered by Collection Agencies Collection agencies do more than just make phone calls; they investigate debtors, monitor bankruptcies, and use diplomatic arbitration to preserve business relationships.

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The Rise of Mobile Payment Solutions in Debt Collection

Nexa Collect

Debt collection has traditionally been viewed as a cumbersome and often stressful process. However, the advent of mobile payment solutions has revolutionized the industry, offering both debtors and creditors a seamless and efficient method to manage debt repayment. Debtors can settle debts instantly from anywhere.

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AI Debt Collection much less effective than Humans says new study

UK debt collections

But a ground breaking 2025 study led by Yale School of Management professor James Choi reveals a sobering truth: AI debt collection is significantly less effective than traditional human-managed methods. Debt collection isn’t just about numbers—it’s about communication, trust, and understanding the person behind the debt.”

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Best Practices for Call Baiting in Debt Collection

PDC Flow

Compliance can be even harder when scammers actively try to disrupt your debt collection practices through call baiting. Why is call baiting done and what can debt collectors do to prevent the practice? The term call baiting may seem self-explanatorybaiting a debt recovery professional during a phone call.

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Massachusetts debt collection laws: What do business owners need to know?

Collections Law

Legal action: Filing a lawsuit against the debtor is a legitimate and often necessary step to recover monies owed. Interest and attorney fees: You may be entitled to collect interest and attorney fees on the unpaid debt, depending on the contract terms. It is important that these communications are clear and professional.

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Choosing Wisely: Client Selection Strategies for Successful Collection Agencies

Nexa Collect

It’s pointless to waste your client’s time or your debt collector’s time working on accounts that fall outside your area of expertise or where your collection methodology doesn’t align with the client’s expectations.