Account Recovery

JUNE 7, 2024

A District Court judge in North Carolina has granted a defendant’s motion to dismiss after it was sued for allegedly violating the Fair Credit Reporting Act and the Fair Debt Collection Practices Act, ruling that the plaintiff’s amended complaint did not contain enough information to allege that a violation of either statute had taken place.

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Fair Debt Collection Collections 147

Account Recovery

JUNE 7, 2024

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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Account Recovery

JUNE 7, 2024

Deepfake attacks are becoming a significant threat to contact centers, according to a report from Pindrop, a company focused on voice technology that works with companies in the financial services industry. The report highlights a worrying trend: fraudsters are increasingly using deepfake technology to deceive contact center agents and commit financial fraud.

Financial services 130

Financial services 130

Account Recovery

JUNE 7, 2024

Consumers who are financially healthy are able to pay their debts. That means it behooves companies in the credit and collection industry to do what they can to help consumers remain financially healthy.

Banks 130

Banks Collections 130

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

Account Recovery

JUNE 7, 2024

Collector Accused of Forcing ID Theft Victim to Pay Debt Judge Dismisses FCRA, FDCPA Claims For Failure to State Claim Number of Deepfake Attacks Against Contact Centers Growing: Report Acting Comptroller Discusses Importance of Consumer Financial Health WORTH NOTING: A list of 10 candidates to be Donald Trump’s running mate … Nearly two-thirds of middle-class […]

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