Account Recovery

DECEMBER 5, 2024

A state Appeals Court in Wisconsin has affirmed the certification of a class in a Fair Debt Collection Practices Act case, agreeing with the lower court that the plaintiff’s claims were not mooted by an offer of individual relief made by the defendant. The background: The defendant sent the plaintiff a collection letter back in 2021, attempting to collect a debt owed to a third party.

Fair Debt Collection 130

Fair Debt Collection Collections 130

Consumer Finance

DECEMBER 5, 2024

The CFPB sued Comerica Bank for systematically failing its 3.4 million Direct Express cardholders - primarily unbanked Americans receiving federal benefits.

Banks 112

Banks 112

Account Recovery

DECEMBER 5, 2024

The Office of the Comptroller of the Currency (OCC) has issued an updated version of its guidance on unfair or deceptive acts or practices (UDAP) and unfair, deceptive, or abusive acts or practices (UDAAP), titled the “Unfair or Deceptive Acts or Practices and Unfair, Deceptive, or Abusive Acts or Practices” booklet of the Comptroller’s Handbook.

Collections Agency 130

Collections Agency Collection Agencies Trade Banks 130

Consumer Finance

DECEMBER 5, 2024

The Consumer Financial Protection Bureau (CFPB) today published an order establishing supervisory authority over Google Payment Corp.

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Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

Account Recovery

DECEMBER 5, 2024

I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support. TEC is now extending its services by offering proven, industry-leading technology solutions alongside of our Professional Services to help Clients feel confident in their technology de

Collection Companies 130

Collection Companies Collections 130

The Kaplan Group

DECEMBER 5, 2024

A new study by The Kaplan Group , a commercial collection agency, examines subscription saas companies are doing on collection against accounts receivables from 2020 to 2024, revealing significant shifts in payment patterns and operational efficiency. The software as a service industry’s financial health can be effectively gauged through its payment collection efficiency, particularly through metrics such as Days Sales Outstanding (DSO) and Accounts Receivable to Revenue ratios.

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Collections Commercial Collection Collections Agency Collection Agencies 52

On Guard

DECEMBER 5, 2024

While fewer than 20% of strategic decisions currently leverage AI in the Dutch finance sector, this figure is projected to surge to nearly 50% within the next five years. This is according to the latest Deloitte CFO Survey , based on a sample of over 130 Dutch CFOs from various sectors. The popularity of AI has surged with tools like ChatGPT, highlighting its ability to streamline work processes for some time now.

Credit Management 52

Credit Management Healthcare Judgment Financial services 52

Account Recovery

DECEMBER 5, 2024

Getting to Know Angela Becker of Denali Capital Debt Relief Company, Owner Banned from Industry as Part of Settlement with CFPB Wisconsin Appeals Court Affirms Class Certification in FDCPA Case OCC Updates UDAP, UDAAP Handbook WORTH NOTING: What a daily dose of dark chocolate may reduce your risk of … Another frequent debate in the Gibb household — the value of “best by” dates on food … A list of the 10 best movies of 2024 and I haven’t seen any of them …

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Account Recovery

DECEMBER 5, 2024

The Consumer Financial Protection Bureau yesterday announced an enforcement action against Student Loan Pro and its owner, Judith Noh, that will see them both permanently banned from offering or providing any consumer financial products or services after they were accused of charging borrowers illegal upfront fees for accessing free debt-relief programs.

Student loans 130

Student loans Student Loans Loans Judgment 130

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Banks