Consumer Finance
SEPTEMBER 12, 2024
The CFPB sued Horizon Card Services and its CEO Robert Kane for tricking consumers into signing up for its expensive membership credit card.
Account Recovery
SEPTEMBER 12, 2024
Three reports released by the Census Bureau this week delve into the state of household income, poverty, and health insurance, providing important insights into the state of consumers’ finances. For the first time since 2019, household income improved on a year-over-year basis between 2022 and 2023, growing 4%, while the official poverty rate fell slightly.
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UK debt collections
SEPTEMBER 12, 2024
The Charity, National Debtline says action is needed to improve debt collection practices at a effectively-bankrupt authority. Financially-stricken Birmingham City Council sent almost 60,000 debts to bailiffs last year – as a charity warned the tactic risked pushing those who owed cash to despair. The authority said it referred more than 58,500 cases in 2023-24, with the number increasing again following a drop after the pandemic.
Account Recovery
SEPTEMBER 12, 2024
Getting to Know Joey Nichols of CBC Judge Grants MSJ for Defense in FDCPA, TCPA Case Over Attorney Representation CFPB Orders TD Bank to Pay $28M For Credit Reporting Issues Household Income Grows in 2023 Regina Slowey Joins Barron & Newburger, P.C. as New President and CEO WORTH NOTING: What you need to know about home energy rebates that are on the way … Habits to help you stay out of credit card debt … Do you have a dime worth $500,000 in your pocket or change jar?
Speaker: Mark Stovel
When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.
Consumer Finance
SEPTEMBER 12, 2024
CFPB General Counsel Seth Frotman spoke at the Poverty Law Conference about consumer financial law and low-income families.
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True Accord
SEPTEMBER 12, 2024
TrueAccord proved more effective for late-stage collections and better aligned with online lender’s empathetic approach to financial services. For one online lender, providing online personal loans to underserved consumers was not only a core service for their business but also a key part of their company mission. This tech-enabled financial platform offers safe, simple, and affordable credit access to consumers with varied financial histories who lack traditional options, emphasizing empathy an
Account Recovery
SEPTEMBER 12, 2024
A District Court judge in Nevada has granted a defendant’s motion for summary judgment in a Fair Debt Collection Practices Act and Telephone Consumer Protection Act case that dealt with a new debt being placed with the defendant for collection after the plaintiff had notified the defendant she was being represented by an attorney with respect to other debts the defendant was already trying to collect from her.
Consumer Finance
SEPTEMBER 12, 2024
Director Chopra delivered remarks on housing, including refinancing, appraisals, and other topics.
Account Recovery
SEPTEMBER 12, 2024
The Consumer Financial Protection Bureau has ordered TD Bank to pay nearly $28 million in redress to consumers and fines as a result of sharing inaccurate, negative information about its customers to credit reporting agencies. This action highlights the CFPB’s continued focus on accurate credit reporting and proper handling of consumer disputes.
Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert
In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.
On Guard
SEPTEMBER 12, 2024
Download the research Despite AI presence in the current work routine, experts seem to agree that the need for technology oversight and maintaining customer relationships in the finance sector makes human involvement always relevant. For example, over half of finance professionals in the Netherlands (55,5%) expect the role of the credit manager to focus more on strategic advice and less on operational tasks in the coming years.
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