Fri.Feb 21, 2025

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The Growing Importance of Customer Experience in Banking

Account Recovery

A recent survey by FICO reveals that customer experience (CX) is becoming increasingly important for U.S. bank customers, with nearly 90% of respondents saying that it is just as important as or even more important than a banks products and services. This insight holds significant implications for professionals in the credit and collection industry who are looking to enhance their strategies for engaging consumers with unpaid financial obligations.

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Active Proposal To Strike Off: What Happens If The Action Is Suspended?

Hudson Weir

This guide explores what active proposal to strike off means and what can happen next if this action is suspended, either by the business in question or another party such as a creditor. ‘Striking off’ refers to the removal of a limited company from the UK’s official register of businesses, maintained by Companies House , so that it ceases to exist.

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Daily Digest – February 21. Collector Accused of Not Investigating Dispute; Judge Dismisses FDCPA Case Over Text Message for Second Time

Account Recovery

Collector Accused of Not Investigating Dispute Judge Dismisses FDCPA Case Over Text Message for Second Time Latest Developments in Fight Over CFPBs FutureLatest Developments in Fight Over CFPBs Future The Growing Importance of Customer Experience in Banking WORTH NOTING: The Internal Revenue Service is cutting 6,000 jobs in the middle of tax season … Riders on “It’s a Small World” may notice new lyrics starting later this year … If you care how SNL alum Jon Lovitz f

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How Does Being a Cosigner Affect Your Credit? 

Credit Corp

Being a cosigner can improve your credit history through positive account managementbut it also carries risks, such as financial liability for the debt and negative impacts on your credit score if the primary borrower misses payments. Have you ever been asked to loan money to family ? Cosigning can be a great way to help someone you care about get the financial help they need, but how does being a cosigner affect your credit?

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How To Break Digital Transformation Barriers And Accelerate AI Adoption

Speaker: Anna Tiomina, MBA

AI is reshaping industries, yet finance remains one of the slowest adopters. Concerns over compliance, legacy systems, and data silos have made finance teams hesitant to embrace AI-driven transformation. But delaying adoption isn’t just about efficiency—it’s about staying competitive in a rapidly evolving landscape. How can finance leaders overcome these challenges and start leveraging AI effectively?

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Judge Dismisses FDCPA Case Over Text Message for Second Time

Account Recovery

A District Court Judge in Ohio has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act case that accused the defendant of sending a text message attempting to collect on a debt after the plaintiff had responded to an earlier text message declining to pay the debt, ruling that the plaintiff failed to sufficiently allege key elements of the claim.

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Latest Developments in Fight Over CFPB’s Future

Account Recovery

New surrounding the fate of the Consumer Financial Protection Bureau continued to fly out of Washington, D.C. Here is a summary of the latest developments. Trump’s Efforts to Defund the CFPB President Trump has issued an executive order aimed at reducing the size of the federal bureaucracy, a move that affects several agencies, including the CFPB.