Account Recovery

MARCH 20, 2025

It may sound completely counter-intuitive, but technology like artificial intelligence can be used to detect and teach empathy, and a published report details how banks are using the technology to do just that. As AI continues to evolve, its increasingly being adopted in employee training programs, helping customer-facing employees in the credit and collection industry enhance essential soft skills, particularly empathy and active listening.

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PDC Flow

MARCH 20, 2025

Taking an esignature, and receiving a payment are often part of the same customer workflow. So why do many esignature software companies treat payments like an afterthought? For example, Docusign payments are only available through a plugin with select integration partners. This means they dont offer a native, built-in payment solution. Drawbacks of Separate eSignatures and Payments Companies expect esignature software to manage digital documents and offer photo and file uploads.

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Account Recovery

MARCH 20, 2025

Rep. Andy Barr [R-Kent.], a longtime critic of the Consumer Financial Protection Bureau, recently introduced two bills in the House of Representatives aimed at limiting the Bureaus investigatory and enforcement authority. The legislation seeks to redefine key aspects of unfair, deceptive, or abusive acts and practices (UDAAP) enforcement and reform the civil investigative demand (CID) process.

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Account Recovery

MARCH 20, 2025

A District Court judge in Hawaii has granted a defendant’s motion for summary judgment and partially granted its motion for costs and fees in a Fair Debt Collection Practices Act case dealing with a dispute over the collection of maintenance and cable fees for an investment property and escalating attorney’s fees that were charged after the debt had been paid.

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Speaker: Anna Tiomina, MBA

AI is reshaping industries, yet finance remains one of the slowest adopters. Concerns over compliance, legacy systems, and data silos have made finance teams hesitant to embrace AI-driven transformation. But delaying adoption isn’t just about efficiency—it’s about staying competitive in a rapidly evolving landscape. How can finance leaders overcome these challenges and start leveraging AI effectively?

Account Recovery

MARCH 20, 2025

I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support. TEC is now extending its services by offering proven, industry-leading technology solutions alongside of our Professional Services to help Clients feel confident in their technology de

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