Thu.Jul 11, 2024

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Daily Digest – July 11. Getting to Know Richelle Rocazella of Axela Technologies; Appeals Court Again Overturns Ruling on Whether Call Center Agents Should be Paid While Computers Boot Up

Account Recovery

Getting to Know Richelle Rocazella of Axela Technologies Appeals Court Again Overturns Ruling on Whether Call Center Agents Should be Paid While Computers Boot Up Fewer People Deferring Healthcare Because of Costs: Study CFPB Proposes Rule to Help Homeowners Facing Foreclosure Strategy3 Enhances Expertise with Addition of Two Senior Consultants WORTH NOTING: How to keep […]

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Building a Transformative End-to-End Collections Strategy

Taurus Collect

Creating a transformative end-to-end collections strategy is crucial for businesses. It involves carefully managing and recovering debts while maintaining positive customer relationships. One important aspect of this strategy is no fee debt collection. This means businesses can recover their debts without extra costs. It’s about finding the balance between effective debt recovery and customer care.

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Getting to Know Richelle Rocazella of Axela Technologies

Account Recovery

I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support.

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Appeals Court Again Overturns Ruling on Whether Call Center Agents Should be Paid While Computers Boot Up

Account Recovery

The Court of Appeals for the Ninth Circuit has, for the second time, reversed a summary judgment ruling in favor of a defendant that was sued for violating the Fair Labor Standards Act because it refused to compensate employees of a call center for time spent booting up and shutting down their computers, even if […]

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Benchmarking ROI with Forrester: Measuring the Success of Finance Transformation

Finance Transformation Myths Busted Over 75% of organizations struggle to define the right success metrics to benchmark the impact of their finance transformation investment. Whether you are just initiating your digital transformation journey or planning to pitch your next AI project to leadership, without the right metrics and a rigorous tracking process - all your efforts might go to waste!

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Fewer People Deferring Healthcare Because of Costs: Study

Account Recovery

For years, we have seen study after study and poll after poll tell us that there are a lot of consumers who choose to forego getting medical care because they are worried about being able to pay for it.