Account Recovery
FEBRUARY 20, 2024
Three days after the Consumer Financial Protection Bureau released a report indicating that large banks are offering higher credit card interest rates to consumers than smaller banks and credit unions, one of the nation’s largest credit card issues — Capital One — announced it was buying another of the nation’s largest issuers — Discover Financial […]
Prosperity Now
FEBRUARY 20, 2024
Bank On Pueblo County, a component of United Way of Pueblo County located in Pueblo, Colorado, is a coalition working to increase financial wellness efforts in the community. We interviewed Program Coordinator, Adrian Gomez, to learn more about the organization (a Prosperity Now Community Champion!), their Bank On Program, advocacy efforts and goals for 2024.
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Account Recovery
FEBRUARY 20, 2024
Suit Accuses Collector of Attempting to Collect From Represented Consumer Who Previously Sued Over Same Debts Judge Denies Competing Summary Judgment Motions in FDCPA Case CFPB Report Highlights Differences in Credit Card Interest Rates as One Titan Buys Another Airline Liable for Discounts Mentioned by AI Chatbot WORTH NOTING: Six movies to put on your […]
Jimerson Firm
FEBRUARY 20, 2024
In Florida, the Telephone Consumer Protection Act (“TCPA”) and the Florida Telephone Solicitation Act (“FTSA”) limit the use of automated systems for placing automated calls and sending automated text messages. Both the FTSA and the TCPA permit the use of automated dialing systems if the caller obtains the called party’s “prior express written consent.
Speaker: Mark Stovel
When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.
Account Recovery
FEBRUARY 20, 2024
EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?
Creditor Collections Today brings together the best content for creditors and collection professionals from the widest variety of industry thought leaders.
Account Recovery
FEBRUARY 20, 2024
A District Court judge in Washington has denied competing motions for summary judgment in a Fair Debt Collection Practices Act case that stretches back more than 13 years, ruling that both sides point to facts that could be ruled in their favor, thus leaving it for a jury to decide.
Qualco
FEBRUARY 20, 2024
NPL Management: A 5-Step Roadmap to Strategic Success is the latest e-Guide to be published by Qualco UK. You can view it here. In today's regulatory environment, when it comes to collecting overdue accounts, the clear, overarching message is that the customer must be treated fairly and ethically. However, in a small number of credit businesses, the right strategies for systems and people have not been set.
Troutman Sanders
FEBRUARY 20, 2024
In this episode of FCRA Focus , hosts Kim Phan and Dave Gettings are joined by Partners Cindy Hanson and Ron Raether to discuss recent CFPB advisory opinions on accuracy in background check reports and the inclusion of data sources in response to consumer file disclosure requests. They delve into the challenges companies face in obtaining accurate information from public record sources and the implications of the CFPB’s guidance for the industry.
TCPA
FEBRUARY 20, 2024
The U.S. District Court for the Middle District of Florida recently denied a defendant’s motion to dismiss on standing grounds even though plaintiff remained on the line to discover the identity of the caller solely for the purpose of filing a TCPA lawsuit.
Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert
In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.
BN Lawyers
FEBRUARY 20, 2024
On February 7, 2024, the Third Circuit Court of Appeals affirmed a district court holding that the Pennsylvania Consumer Discount Company Act (“CDCA”) did not apply to a charged-off debt that was later sold and could not form the basis for a lawsuit brought under the federal Fair Debt Collection Practices Act. Plaintiff brought the lawsuit stating that since a downstream debt buyer did not hold a license under the Consumer Discount Company Act, the debt buyer could not collect on the underlying
NACM
FEBRUARY 20, 2024
Confidence is intrinsic to leadership and professional growth. Though confidence is not considered a fixed characteristic, it can be both acquired and improved over time through different experiences. As a credit professional, confidence is key. Whether it's needed to make sound credit decisions or build customer relationships—confidence shows dedi.
Account Recovery
FEBRUARY 20, 2024
Let’s pause our deepening love affair with technology and artificial intelligence for a cautionary tale that everyone in the accounts receivable management industry should be paying attention to, especially if you have an automated chatbot on your site or ever plan to.
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