April, 2022

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Flipping the Script: Collecting with Kindness

True Accord

Historically, debt collectors have been depicted as hostile, intimidating or downright rude – and over the years they’ve confirmed those stereotypes through aggressive phone calling and deceptive tactics. But to what success and at what cost? We know there’s a better way. The idea of compassionate, considerate consumer communication is behind TrueAccord’s approach to debt recovery and drives our innovation, and based on what we’ve seen, we believe there’s a lesson to be learned for others

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Spike in Debt Recovery action expected

UK debt collections

A big spike in Debt Recovery action is expected following the end of temporary measures introduced by the government to help bolster Small Businesses during the pandemic. The Government introduced the Corporate Insolvency and Governance Act 2020 (CIGA) in March 2020 to help companies to stay afloat during the pandemic and to protect them from aggressive action from creditors.

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Talk-Off Participants Share Perspective About Hybrid Work Trend

Account Recovery

If the COVID-19 pandemic showed us all that working from home is not just something for day traders and writers, then the end of the pandemic is teaching us another lesson as well — a lesson about the importance of job flexibility and transparency, the panelists on this week’s Talk-Off discussed. Discussing the results of … The post Talk-Off Participants Share Perspective About Hybrid Work Trend appeared first on AccountsRecovery.net.

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I’m glad I stayed in debt collections

American Profit Recovery

By Sabrine: Looking back at when I was a college student, the last place I expected to be working at is a collection agency. Life took me to crazy places after graduation and before I knew it, I accepted a Collection Specialist position. At the time, I figured I would work at APR (American Profit Recovery) temporarily until I became certified in the field I graduated in.

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Solve Your Firms Automation Complexities Once and For All

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

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How Does Supply Chain Financing Help Business Relationships?

Enterprise Recovery

A solid cash flow is essential to the success of any growing business. Good relationships with your business partners are just as important. Supply chains involve several businesses along a network to provide an end product to a customer. If any payments are delayed along the way, it can cause tension within the relationships and challenges with the manufacturing process.

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CFPB Charges TransUnion and Senior Executive John Danaher with Violating Law Enforcement Order

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) is filing a lawsuit against TransUnion, two of its subsidiaries, and executive John Danaher, who recently departed TransUnion, for violating a 2017 Bureau order.

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Making Medical Credit Reporting Harder is a Disaster in the Making

Nexa Collect

We all agree that healthcare costs in the USA are extremely high. Most doctors (and dentists) who do private practice, struggle to cope with never-ending government regulations and mandates, a constant fear of frivolous lawsuits, dealing with insurance companies, and loss due to unpaid patient bills. The medical profession is among the most stressful careers out there.

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23 Companies Seeking Collection Talent

Account Recovery

During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers. This is merely meant … The post 23 Companies Seeking Collection Talent appeared first on AccountsRecovery.net.

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3 Ways to improve your finances during financial literacy month

American Profit Recovery

April is Financial Literacy Month and if you are a consumer that is struggling to meet your financial obligations, this is a chance for you to educate yourself on ways you can improve your financial health. There are so many ways available to consumers to get back on track and not be in debt anymore. It just takes a little commitment on your part and a willingness to free yourself from the burden of debt.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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Are Slow-Paying Clients Killing Your Cash Flow?

Enterprise Recovery

Before we dive in, do you ever run cash flow reports on your business? If your organization is earning revenue, it does not necessarily mean that you have that much cash in the bank. A simple statement of cash flow report is available through any accounting software and will present a clear picture of your inflows and outflows, including accounts receivable.

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Official Bankruptcy Forms Revised To Reflect April 1, 2022 Dollar Amount Adjustments Now In Effect

In the Red

As discussed in an earlier post called “ Moving Up: Bankruptcy Code Dollar Amounts Will Increase On April 1, 2022 ,” various dollar amounts in the Bankruptcy Code and related statutory provisions were increased for cases filed on or after today, April 1, 2022. This information sheet has a list of all of the dollar amount changes now in effect. The official bankruptcy forms have also been revised to reflect these new dollar amounts.

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Director Chopra’s Prepared Remarks on the Repeat Offender Lawsuit Against TransUnion and John Danaher

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) has filed a major lawsuit against repeat offender TransUnion, two of its subsidiaries, and a longtime executive, John T. Danaher, for violating a 2017 law enforcement order.

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How To Deal with Debt Collectors When You Can’t Pay

Better Credit Blog

If you are like most people, you have dealt with or are currently dealing with debt collectors. I’ve been preaching about the dangers of debt collectors for years and get countless emails from readers who end up in trouble by answering the phone when a debt collector calls. So, how should you deal with debt collectors? Here are some specific things you should keep in mind if you end up on the phone with a debt collector.

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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VoApps hires Kirby Miller as Chief Revenue Officer to Lead Strategic Growth

Account Recovery

Atlanta, GA, April 25, 2022 – VoApps, Inc., provider of DirectDrop Voicemail, announced today that Kirby Miller has been hired as Chief Revenue Officer to lead the company’s ambitious strategic growth initiatives. Miller will be tasked with supporting the existing sales team in the core industries of accounts receivables management, online lending, banks and credit unions, … The post VoApps hires Kirby Miller as Chief Revenue Officer to Lead Strategic Growth appeared first on A

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Why healthcare practices need to use a medical debt collection agency

American Profit Recovery

There is one simple fact that we know from handling debt collections for health care professionals across the country for many years. Professionals that go to school to be able to serve others want to focus on just that. Doctors and other medical professionals need to focus their time on serving patients and providing the necessary care they require.

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What to Expect When Reconnecting With Clients In Person

Enterprise Recovery

It can seem daunting to imagine reconnecting with clients after 2 years of a pandemic. Or perhaps you're thrilled and ready to get back to those in-person meetings. If you've been working remotely, it's time to try on those old business clothes and get on your client's calendar again. Here's what you can expect when reconnecting with clients in person.

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Despite Hot Market, Sellers Plan Big Updates Before Listing

Nerd Wallet

Buyers are willing to pay ever-higher prices, and homes are snapped up soon after they’re listed — you might think a seller in that environment would just sit back and watch the offers roll in. However, that is not the case with U.S. homeowners. Most homeowners who plan to sell their current home in the. Kurt Woock writes for NerdWallet. Email: kwoock@nerdwallet.com.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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CFPB Releases Report on Financial Challenges Facing Rural Communities

Consumer Finance

Today the Consumer Financial Protection Bureau (CFPB) issued a report on the challenges faced by Americans in rural communities. The report highlights that many of these communities lack access to physical bank branches, are more likely to seek credit from nonbanks, and are heavily affected by medical bills.

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How To Remove Negative Items From Your Credit Report

Better Credit Blog

It’s smart to know how to remove negative items from your credit report, especially if you are soon to be applying for a mortgage or car loan. In fact, you can remove something from your credit history before seven years pass. Whatever you’re dealing with, late payments, collections, charge-offs, or foreclosures, the following techniques can clean up your credit quickly.

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Anthem Called Out for Unpaid Claims

Account Recovery

One of the largest health insurance companies in the nation is under increasing scrutiny from hospitals over allegations that it is not fully paying out claims and inappropriately denying others. Hospitals across the country are no longer contracting with Anthem over the issues, according to published reports. When claims are not paid out quickly enough, … The post Anthem Called Out for Unpaid Claims appeared first on AccountsRecovery.net.

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What your practice needs to know about medical debt reporting in 2022

American Profit Recovery

Our team here handles medical debt collections for a wide range of medical practices around the country. We keep up to date on the latest legislation and guidance from both federal regulators as well as state governments. In our industry, there seem to be changes all the time when it comes to how and when we are able to deal with consumers. These adjustments are meant to protect consumers and create an even playing field to assist them and the medical practices that require payment.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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5 Green Flags That Reveal that Your Client Will Pay On Time

Enterprise Recovery

There are numerous red flags that could signal a late payment from your clients. Red flags, however, could be easily ignored. Green flags, on the other hand, provide a sense of safety and trust. The more green flags, the more you know that your business is working with the right clients - those who respect your time and value your partnership - and that you're doing A/R right.

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Revamped PayPal Cashback Card Will Earn 3% on Purchases Through PayPal

Nerd Wallet

The PayPal Cashback Mastercard®, issued by Synchrony, has been a member of a growing group of credit cards earning 2% cash back on all purchases. Beginning April 5, 2022, cardholders will earn 3% cash back when they use PayPal at checkout, while still earning 2% back on purchases made wherever Mastercard is accepted. There is. Sara Rathner writes for NerdWallet.

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CFPB Invokes Dormant Authority to Examine Nonbank Companies Posing Risks to Consumers

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) announced that it is invoking a largely unused legal provision to examine nonbank financial companies that pose risks to consumers.

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CFPB Makes Move to Widen Supervisory Scope

Troutman Sanders

On April 25, the Consumer Financial Protection Bureau (CFPB or Bureau) announced that it would begin invoking a provision in Dodd-Frank, previously used only infrequently, to conduct supervisory examinations over a greater number of nonbank financial companies that may “pose risks to consumers.”. Under Dodd-Frank, the CFPB has authority to examine three categories of nonbank entities: Nonbank entities that offer or originate mortgages, private student loans, and payday loans, regardless of the n

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.