December, 2023

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Four Pitfalls of Delayed Invoice Payments

Enterprise Recovery

When clients fail to pay their invoices on time, it can negatively impact your cash flow and harm your business in various ways. Maintaining a healthy cash flow is crucial for the success of your business, so it is essential to address any issues with late payments promptly and find effective solutions to ensure a steady and stable financial foundation.

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Debt Collector to Shut Down Under Enforcement Order with CFPB

Account Recovery

The Consumer Financial Protection Bureau today announced that a medical debt collector — Commonwealth Financial Systems in Pennsylvania — is being shut down for failing to conduct reasonable investigations and failing to inform the credit reporting agencies that debts were being disputed by consumers.

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CFPB Orders U.S. Bank to Pay $21 Million for Illegal Conduct During COVID-19 Pandemic

Consumer Finance

The Consumer Financial Protection Bureau ordered U.S. Bank to pay nearly $21 million for keeping consumers from accessing unemployment benefits during the COVID-19 pandemic.

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New York Bans Reporting of Medical Debt Effective Immediately

Troutman Sanders

On December 13, New York Governor Kathy Hochul signed into law S4907A , which prohibits hospitals, medical providers, or ambulance services from providing negative information about medical debt to consumer reporting agencies (CRAs). The law also requires that these entities include a provision in their contracts with collection agencies prohibiting the reporting of any portion of a medical debt to a CRA.

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Solve Your Firms Automation Complexities Once and For All

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

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The Best Ways to Loan Money to Friends and Family

Credit Corp

Has a friend or family member asked you for a loan? This can be a difficult situation. On one hand, you likely want to help them out. On the other hand, you don’t want to be out the money or put a strain on the relationship. The trick is to know how to loan money the right way. Before you agree to loan any money to a friend or family member, think about how reliable they are.

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Building Trust with Clients: A Guide to Effective Communication

Enterprise Recovery

Effective communication is the foundation for building trust with clients. Communicating clearly and consistently shows your clients that you value their business and respect their time. Communication and trust create a positive relationship so your clients feel good about paying their invoices.

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Daily Digest – December 28. The Year in Review; Washington Appeals Court Overturns Ruling for Collector on Charity Care Disclosure

Account Recovery

The Year in Review Washington Appeals Court Overturns Ruling for Collector on Charity Care Disclosure Most Americans Don’t Expect Financial Situations to Improve in 2024: Survey The Battle for Student Loan Payments Continues WORTH NOTING: The actors, musicians, and writers we lost in 2023 … Winter isn’t an excuse to not exercise.

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CFPB Shuts Down Commonwealth Financial Systems for Illegal Debt Collection Practices

Consumer Finance

The Consumer Financial Protection Bureau took action against Commonwealth Financial Systems for illegally trying to collect unverified medical debts.

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FCC Closes Lead Generator Loophole by Requiring One-to-One Consent; Proposes Further Regulation of Robocalls/RoboTexts 

Troutman Sanders

On December 13, by a vote of 4-1, the Federal Communications Commission (FCC) adopted new rules aimed at “closing the ‘lead generator’ robocall/robotexts loophole.” Specifically, the rule requires telemarketers to obtain consumer consent to receive robocalls and robotexts one seller/brand at a time, instead of allowing a single consent to apply to multiple telemarketers.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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2023 Review: Capital One Spark Cash Plus

Credit Corp

Advertiser Disclosure: Credit.com has partnered with CardRatings for our coverage of credit card products. Credit.com and CardRatings may receive a commission from card issuers. Editorial Disclosure: Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. Snapshot: The Capital One Spark Cash Plus is ideal for small business owners with excellent credit.

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5 Key Debt Collection Customer Self-Service Benefits

Qualco

NPL Management: A 5-Step Roadmap to Strategic Success is the latest e-Guide to be published by Qualco UK. You can view it here. In today's regulatory environment, when it comes to collecting overdue accounts, the clear, overarching message is that the customer must be treated fairly and ethically. However, in a small number of credit businesses, the right strategies for systems and people have not been set.

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How to Use QR Code Payments for Your Business

PDC Flow

QR codes are everywhere. They help people look at restaurant menus, access corporate websites, or even make purchases. Since the pandemic began, QR code payment usage has climbed, giving people a simple, fast way to access information or take action. QR code payments are good for more than just retail environments. Many businesses have started to adopt QR codes to make paying easier for their customers.

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Daily Digest – December 29. Suit Accuses Collector of Ignoring Cease Requests, Misleading Plaintiff with ‘Unknown Caller’ on Caller ID; Calif. Appeals Court Overturns $20k Attorney Fee Award for Plaintiff in RFDCPA Case

Account Recovery

Suit Accuses Collector of Ignoring Cease Requests, Misleading Plaintiff with ‘Unknown Caller’ on Caller ID Calif.

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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CFPB and Justice Department Sue Developer and Lender Colony Ridge for Bait-and-Switch Land Sales and Predatory Financing

Consumer Finance

The Consumer Financial Protection Bureau and the Justice Department sued Colony Ridge for operating an illegal land sales scheme and targeting Hispanic borrowers.

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Washington D.C. Introduces Legislation Attacking Fintech-Bank Partnership Lending by Opting Out of DIDMCA and Codifying a “True Lender” Test

Troutman Sanders

Late last month, Councilmember Kenyan R. McDuffie introduced B 25-0609 , entitled the Protecting Affordable Loans Amendment Act of 2023, that proposes to opt the District of Columbia out of sections 521-523 of the Depository Institutions Deregulation and Monetary Control Act (DIDMCA). Sections 521-523 of DIDMCA empower state banks, insured state and federal savings associations, and state credit unions to charge the interest allowed by the state where they are located, regardless of where the bo

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2023 Review: Capital One VentureOne Rewards Card

Credit Corp

Advertiser Disclosure: Credit.com has partnered with CardRatings for our coverage of credit card products. Credit.com and CardRatings may receive a commission from card issuers. Editorial Disclosure: Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. Snapshot: The Capital One VentureOne Rewards credit card is a good fit for the occasional traveler who wants to earn travel rewards on everyday purchas

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More Businesses closing than opening says latest statistics

UK debt collections

Latest Office for National Statistics (ONS) figures show that alarmingly, businesses closing has outpaced openings for the first time since 2010. The ONS Inter-Departmental Business Register shows that there was a 7% year-on-year decline in new businesses in 2022, while business closures were up 5%, meaning it was the first time since 2010 that there is more businesses closing than opening in the UK.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Automate and Thrive by Setting Up Recurring Payments

PDC Flow

A lot of businesses don’t know how to set up recurring payments that make sense for customers and still bring in revenue. The most effective recurring payments balance the parameters of payment schedules, business needs, and customer preferences. The first step to successful scheduled payments is to know how, why, and when to accept recurring payments.

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Mich. Utility Allowed to Sell Debt Portfolios, But Must Disclose Sales to State Regulator

Account Recovery

A utility company in Michigan will be required to publicly disclose sales of charged-off debt portfolios to the state’s Public Service Commission, and successfully fended off an effort to end the practice altogether, according to a published report from ProPublica.

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CFPB Issues Report Showing Many Americans Are Surprised by Overdraft Fees

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) today issued a new report finding that many consumers are still being hit with unexpected overdraft and nonsufficient fund (NSF) fees, despite recent changes implemented by banks and credit unions that have eliminated billions of dollars in fees charged each year.

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Bad Faith Dismissals in Bankruptcy, Part 2: Chapter 7 Debtors with Primarily Consumer Debts

Jimerson Firm

When a debtor files for bankruptcy, a creditor may be able to seek dismissal of the bankruptcy if the petition was filed in bad faith. This article will provide an overview of the options available to a creditor if a debtor with primarily consumer debts files for Chapter 7 bankruptcy. What is a Bad Faith Filing in Bankruptcy? A bad faith filing is one that is inconsistent with the purposes of bankruptcy or is an abuse of the bankruptcy system.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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What Is a Certificate of Deposit (CD) Rate?

Credit Corp

The information provided on this website does not, and is not intended to, act as legal, financial or credit advice. A CD rate refers to the interest someone can earn on a certificate of deposit over time. A certificate of deposit (CD) is a term deposit where funds are only accessible after a set period. A CD rate refers to the interest that a person can earn on a certificate of deposit over time.

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Small Businesses owed £22k on average in the UK

UK debt collections

Following a review of business payments and cash flow, the government has found that small and medium-sized enterprises (SMEs) were owed on average £22,000 in late payments in 2022. As a result of these findings, the government has called for greater transparency to help tackle the late payment culture. The report also revealed that the average time taken to pay SMEs has reduced from 81 days in 2010 to 36 days in 2021.

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The Sound of Silence: It's More Important Than Ever to Turn Off Notifications

NCBA Law Practice Management Blog

It used to be that you only had to worry about email notifications: popping up, binging. And, that was annoying enough. Now, lawyers are getting notifications from everywhere: case management softwares , CRMs, Slack channels, chat feeds, Zoom chat, etc. It’s enough to make you want to pull your hair out. And, though the game may have changed, as these applications have expanded – the good news is that the solution remains the same.

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Daily Digest – December 27. Judge Affirms Dismissal of FDCPA Case Using New Test from Ninth Circuit; Mich. Utility Allowed to Sell Debt Portfolios, But Must Disclose Sales to State Regulator

Account Recovery

Judge Affirms Dismissal of FDCPA Case Using New Test from Ninth Circuit Mich. Utility Allowed to Sell Debt Portfolios, But Must Disclose Sales to State Regulator Ruling in N.Y.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.