September, 2022

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The Many Hats of a Collections Specialist

American Profit Recovery

By Delaney: One thing I did not consider when applying as a Collections Specialist is just how many ‘hats’ I’d come to wear in this role. We work with a variety of clients – dental offices, lawncare services, banks, veterinarians, restoration companies, and medical laboratories – just to name a few. The longer I have been with American Profit Recovery, the more I have grown familiar with the assortment of different industries that we recover funds for.

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Compliance & Collections: 22 Essential Terms to Know

True Accord

The world of regulatory compliance can be a complicated place, especially when it comes to debt collection. It can be tricky for non-security and compliance professionals. To help quickly get you up to speed on what auditors are referring to, we’ve put together a glossary, covering some of the most important compliance terms and acronyms. Action Plan: A plan to identify and facilitate remediation steps of current operating practices.

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Consumer Debt vs. Non Consumer Debt

Sawin & Shea

When filing Chapter 7 or Chapter 13 bankruptcy, it’s critical to understand the difference between consumer debt and non-consumer debt. Your consumer and non-consumer debts impact your ability to file Chapter 7 bankruptcy, and your debt types also determine what’s protected by an automatic stay when filing Chapter 13 bankruptcy. If you’re considering filing Chapter 7 or Chapter 13 bankruptcy, consider enlisting the help of skilled bankruptcy attorneys.

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How Does Accounts Receivable Increase Collections?

Enterprise Recovery

If your organization is facing slow cash flow, accounts receivable management may be the problem. Every invoice starts in accounts receivable so it's important to manage the procedures to reduce delinquent payments. Let's look at some efficient A/R practices to get you paid. How does accounts receivable increase collections?

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Solve Your Firms Automation Complexities Once and For All

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

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What to Do If Your Tenant Is Bankrupt

PBWT

On September 15, President Biden announced a tentative deal with unions representing tens of thousands of railroad workers that helped narrowly avoid a strike that threatened to devastate the country’s delicate supply chains that have been strained since the beginning of the pandemic. Now the country awaits the outcome of the union member votes (which we may not know until mid-November), but even if the members approve the deal, the retail sector will still face empty shelves, job vacancie

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I don’t think my business can afford to use a collection agency-Now what?

American Profit Recovery

Hold on… not so fast! Before your business decides it’s not a good idea to use a collection agency or you simply cannot afford it, we have a few pieces of advice you should consider before shutting the door on getting third-party help. There is much more to consider before you decide not to use a collection agency to improve your cash flow. If you have customers that continue to pay late, customers that don’t pay at all or both, check out our reasons to seriously consider getting hel

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CFPB Orders Regions Bank to Pay $191 Million for Illegal Surprise Overdraft Fees

Consumer Finance

Repeat offender will refund at least $141 million to customers and pay $50 million penalty.

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4 Things You Should Know About Working After You Turn 65

Nerd Wallet

The investing information provided on this page is for educational purposes only. NerdWallet does not offer advisory or brokerage services, nor does it recommend or advise investors to buy or sell particular stocks, securities or other investments. Continuing to work past the traditional retirement age gives many the opportunity to add more money to their nest.

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How to Stop Wasting Time in Your Business

Enterprise Recovery

Businesses have had to run leaner in recent years - something that startups know all about. A lean business is one that maximizes value with its resources and minimizes waste. People, money, and time are the most valuable resources in organizations. Maximizing time saves money and encourages your workforce to feel as if they're giving their best to their jobs.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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Will Your Business Survive if You Die?

Nexa Collect

The most successful business owners tend to have a plan for everything. If you ask them where they see the company in one year, five years, or a decade- chances are, they have a plan for that. However, one very important thing that many savvy business owners may forget or procrastinate in planning is how their business will continue after they die. Yes, mortality is not something many of us are prepared to face, causing the idea of planning for your business after you have passed on to seem like

Education 130
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House Resolution Calls for Ban on Sale of Utility Debts, Restrictions on Credit Reporting

Account Recovery

Buried inside a resolution introduced last week in the House of Representatives that seeks to codify that access to utilities, such as heat, water, and electricity are human rights is language that would ban the sale of uncollected household debt to collection agencies and filing “adverse” reports with credit reporting agencies, among other provisions.

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Reasons why now is a good time to review your accounts receivables

American Profit Recovery

Your accounts receivables never sleep and it’s always a great time to review your procedures and make any adjustments necessary. After all, the health of your business depends on it. And as we approach the last quarter of 2022, it’s a smart idea to take a pause and conduct a thorough review of all your accounts receivable procedures including how you handle late and non-paying customers.

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CFPB Study Details the Rapid Growth of “Buy Now, Pay Later” Lending

Consumer Finance

Business model relies on data collection, and loans serve as close substitute for credit cards.

Loans 137
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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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Airbnb Hosts Are Sick of Airbnb, Too

Nerd Wallet

Disgruntled Airbnb guests are taking to Twitter and TikTok to vent about everything from cleaning fees to misleading listings. But they aren’t the only ones with complaints: Airbnb hosts themselves have become increasingly disillusioned with the platform and its disrespectful guests. On message boards and Facebook groups, hosts are sharing their own challenges and horror.

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Enterprise Recovery obtains CLLA Certified Agency Status

Enterprise Recovery

Enterprise Recovery LLC was introduced in 2016 in response to our business clients' requests for industry-focused commercial debt collection. Since then, our company has vowed to help our clients recover bad debt, increase accounts receivable collections and review any potential legal action against their customers. We take this job very seriously and promise to adhere to the strictest standards and regulations to protect our clients.

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New SDNY Decision on Administrative Priority for Executory Contracts

PBWT

To encourage parties to transact with debtors in bankruptcy, the Bankruptcy Code in corporate bankruptcies provides highest priority to “administrative expenses,” which include “the actual, necessary costs and expenses of preserving the estate.” 11 U.S.C. § 503(b); id. § 507(a)(2). Section 365 of the Bankruptcy Code permits the assumption or rejection of any executory contract—a contract in which the parties have ongoing duties of performance to each other

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Not Reading Collection Letter Leads Judge to Remand FDCPA Case Back to State Court

Account Recovery

The threshold for establishing that you suffered a concrete injury in violation of the Fair Debt Collection Practices Act upon receiving a collection letter may be higher than its ever been for a plaintiff, but I think everyone can agree that claiming you did not even appear to read it is going to cause problems … The post Not Reading Collection Letter Leads Judge to Remand FDCPA Case Back to State Court appeared first on AccountsRecovery.net.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Professional development is a cornerstone here

American Profit Recovery

By Sabrine: Employees may not be comfortable asking questions or asking for advice from their peers because of the environment they are working in. Luckily here at American Profit Recovery, it’s unlikely to be the case because we provide professional development opportunities on a consistent basis. Once a week, we hold a meeting called “Best Practices,” hosted by our top debt collection professionals, work team leads, and management.

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CFPB Report Details Family Finances and Debt in Rural Appalachia

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) has issued the first in a series of reports focusing on the finances of consumers living in rural areas. Today’s report focuses on rural Appalachians, who tend to earn less than consumers in other rural areas and have higher rates of subprime credit. In particular, medical debt collections are a much more prevalent issue among rural Appalachians, and consumers with medical debt collections often experience difficulties making ends meet on other fin

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Home Prices Might Drop but Won’t Crash: What Buyers Should Know

Nerd Wallet

Some would-be home buyers are rooting for a full-on housing market crash because prices have zoomed so far past the point of affordability. Please “crash faster so I might be able to own my own place one day,” a Twitter user pleaded. Another user tweeted, “Let’s hope there’s a housing market crash so people have. Holden Lewis writes for NerdWallet. Email: hlewis@nerdwallet.com.

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Protect Your Business with These B2B Contract Terms

Enterprise Recovery

When selling your goods and services to another business, it's wise for both parties to sign a legally-binding agreement. This agreement will set expectations for both parties as well as provide proof of the arrangement if one of the parties doesn't come through. A contract is an invaluable record that you and your business client are willingly working together.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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OCC Closely Watches as Banks and Fintech Partner

Troutman Sanders

On September 6, Acting Comptroller of the Currency Michael Hsu warned that fintech and big techs partnerships and their forays into payment and lending could lead to increased risk for the banking industry. “My sense is that we are still in the early stages of a significant shift in how banking services are going to be provided in the future.” A copy of his remarks, made at the Clearing House Association and Bank Policy Institute’s Annual Conference , can be found here.

Banks 98
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New Trend Accusing Collectors of Ignoring Cease Communication Requests

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call … The post New Trend Accusing Collectors of Ignoring Cease Communication Requests appeared first on AccountsRecovery.net.

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Emergency Matched Savings Project; An Interview with Lidia Sebastian of Koreatown Youth and Community Center 

Prosperity Now

This month, we spoke with Koreatown Youth and Community Center (KYCC) Community Wealth Program Manager, Lidia Sebastian, to discuss their

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CFPB Sues MoneyLion for Overcharging Servicemembers and Trapping Consumers in Costly Memberships

Consumer Finance

The online lender allegedly required customers to pay hefty fees to access loans and often refused to cancel memberships.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.