National Service Bureau

JUNE 26, 2015

A lot has been written about the number of complaints turning up at the CFPB regarding debt collection companies. It’s important to take the statistics with a grain of salt because the sheer number of complaints is not (in and of itself) an indicator of either good or bad debt collection behavior. As it stands, the CFPB takes complaints from consumers about the behavior of particular debt collection companies.

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National Service Bureau

JUNE 23, 2015

The Federal Reserve Bank of New York recently released a Household Debt and Credit Report. Through this report, the Fed wishes to provide “ a quarterly snapshot of household trends in borrowing and indebtedness, including data about mortgages, student loans, credit cards, auto loans and delinquencies. The report aims to help community groups, small businesses, state and local governments and the public to better understand, monitor and respond to trends in borrowing and indebtedness at the house

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National Service Bureau

JUNE 18, 2015

The Fair Debt Collection Practices Act was passed in 1977 to outline the ways in which consumers can be contacted by collection agencies. Most agencies are aware that consumers are protected by the FDCPA from abusive acts and practices , but there are other intricacies of the law to be aware of.such as when a debt collector may contact a debtor. First, who is a debt collector?

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National Service Bureau

JUNE 10, 2015

Debt collectors sometimes have a bad rap, but the truth is that they provide an important service to society so long as their practices are ethical in nature (i.e. they’re not threatening to break your kneecaps if you don’t pay). Although such horror stories have occurred in the past, the truth is that they are extremely rare, and of course, they’re illegal.

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Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

National Service Bureau

JUNE 4, 2015

If you are considering hiring a collection agency (or your business has a collections department), it’s imperative to be aware of the various regulatory guidelines and laws regarding consumer protection and debt collection. One of the most important pieces of legislation is the Frank-Dodd Wall Street Reform and Consumer Protection Act. This law spells out prohibited practices known as UDAAP (for unfair, deceptive, or abusive acts and practices), among other things.

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