July, 2015

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Student Debt Adding Up? What You Need to Know

National Service Bureau

Student loans generally fall into two categories: federal student loans and non-federal student loans. Federal loans come from the United States national government and are controlled by the Department of Education, while non-federal loans may come from a variety of sources to include state or local governments, the school itself, or a private organization of some sort.

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Restrictive North Carolina Debt Collection Laws About to Change?

National Service Bureau

In 2009, the North Carolina legislature passed Senate Bill (SB) 974, which governed the requirements surrounding debt collection and asset buying in the state. At the time (and still), many in the industry viewed this bill as highly restrictive. For instance, the law broadened the definition of collection agencies and debt collectors, increased civil penalties (minimum of $500, max of $4000 per violation), and restricted the ability of collectors and debt buyers to file suit against a consumer.

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Utilities Collections in Washington State (Revised Code of Washington)

National Service Bureau

If you’re a utilities provider in Washington State, it’s helpful to know what the laws are regarding how to collect on delinquent accounts. Consumer costs are continuing to rise, with people paying more for food, clothing, services, and more. What this means is that it may become more difficult for customers to cover their utility bills. Since things like water and sewer are considered basic needs, there is usually more leeway with delinquent accounts, and multiple notifications to the account h

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What is the Cohort Default Rate (and relationship to student debt)?

National Service Bureau

Introduction to the Cohort Default Rate: When students default on their federal student loans the government and by consequence, taxpayers, lose money. Although student debt default costs the university money as well, it only has an appreciable effect as long as the institution cannot collect on short-term tuition payments and/or is subsequently unable to replace the student with another.

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Solve Your Firms Automation Complexities Once and For All

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

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The Crawford Decision & Its Impact on the Debt Collection Industry

National Service Bureau

The Eleventh Circuit Court of Appeals held last year to broaden the scope of the ‘least sophisticated’ standard when considering FDCPA (Fair Debt Collection Practices Act) violations. This change can have far-ranging effects for debt buyers and debt collectors alike. Even though the 11th Circuit doesn’t necessarily have legislative authority for other jurisdictions, the Crawford v LVNV decision can be set an important precedent, and collection agencies need to know about it.