Sat.Sep 14, 2024 - Fri.Sep 20, 2024

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Collector Facing FDCPA Class Action For Attempting to Collect on Invalid Debt

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call (855) WEB-RECON or email admin@webrecon.net today!

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Don’t leave money on the table-why small invoices add up to positive cash flow

American Profit Recovery

“I have a lot of small invoices in my business that have not been paid. What should I do?” This is a common question our team gets from small and large businesses regarding lower dollar amount invoices that remain unpaid. Many businesses think it’s not worth the effort to implement collection activity on small invoices. But what if we told you that focusing on these in your business could add up to significant amounts of money recovered for your business.

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CFPB Takes Action to Stop Banks from Harvesting Overdraft Fees Without Consumers' Consent

Consumer Finance

The CFPB today published guidance to help federal and state consumer protection enforcers stop banks from charging overdraft fees based on phantom opt-in agreements.

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Authorities issue Scam Invoices warning

UK debt collections

The Intellectual Property Office (IPO) has issued a fresh warning to customers to beware of misleading requests for payments, sent by unsolicited organisations. These typically take the form of invoices requesting payment for trade marks, designs, or patents services. Such ‘services’ – once paid for – may simply never be provided, or may be of little or no benefit to the customer (for example, inclusion on an ‘exclusive online register’, not recognised by the IPO or any other official body).

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Solve Your Firms Automation Complexities Once and For All

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

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Judge Rules Debt Collection Lawsuit Waives Arbitration Clause

Account Recovery

A District Court judge in Maryland has denied a defendant’s motion to compel arbitration in a Fair Debt Collection Practices Act (FDCPA) case, ruling that the defendant waived its right to arbitrate by engaging in prior litigation. The background: In August 2016, the plaintiff took out a personal loan that was sold and transferred through several financial entities, ultimately landing in the hands of the defendant.

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Prepared Opening Remarks of CFPB Director Rohit Chopra at the Aspen Institute on Abuse and Misuse of Our Personal Data

Consumer Finance

CFPB Director Rohit Chopra provided opening remarks at the 2024 Aspen Institute Cyber Summit.

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City Council owed £229m in Unpaid Debt

UK debt collections

Bristol City Council is owed £229m in unpaid debt, included nearly £52m of council tax it has failed to collect. However unpaid invoices account for much of the debt – £88.6m – and £30.9m of this is not due until next year. Bristol City Council revealed the figure – which also included rent arrears and clean air zone (CAZ) charges – in a report to the strategy and resources policy committee on Monday.

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Judge Denies Motion to Remand FDCPA ‘Inconvenient Time/Place’ Case Back to State Court

Account Recovery

In our continuation of “inconvenient time/place ruling week” here at AccountsRecovery, we have yet another ruling in a defendant’s favor, except this time, it’s not on a motion to dismiss. A District Court judge in Oklahoma has denied a plaintiff’s motion to remand a case back to state court where it was originally filed, ruling that receipt of a single unwanted communication is enough for the plaintiff to have suffered a concrete injury and keep the case in federal

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Payment Plan: This is the One Necessary Precondition for Any Paid Advertising Campaign

NCBA Law Practice Management Blog

Lots of law firm owners don’t pay for advertising, at all. But, for those who do, they’re often skipping a crucial step, that will allow their marketing campaigns to flourish. They don’t have an intake program. With any paid advertising campaign, it’s essential to be able to track calls and clicks – because, if you can’t , you won’t know whether your campaigns are working, or not; and, your new marketing strategy could devolve into a money pit.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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Statement of CFPB Director Rohit Chopra, Member, FDIC Board of Directors, on Stopping Fintech Deposit Meltdowns

Consumer Finance

Over the past decade, we have seen a significant incursion into consumer deposit taking and payments activities by companies that aren’t banks or credit unions. These firms want the public benefits of being a bank or credit union, without the public obligations.

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A New Study Reveals Growing Interest for Debt Collectors Across US States

The Kaplan Group

A new study by The Kaplan Group , a commercial collection agency, reveals a significant shift in the U.S. debt collection industry, which has seen notable shifts from 2019 to 2024, marked by a surge in public interest. This report explores these trends, highlighting state-level variations and national patterns as revealed by recent industry and search data.

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CorroHealth Finalizes Acquisition of Healthcare Revenue Cycle Management Business from Navient

Account Recovery

PLANO, Texas, Sept. 19, 2024 — Leading healthcare technology and RCM company CorroHealth has finalized its acquisition of the Xtend healthcare revenue cycle management business from Navient, further positioning the company as the clear leader in revenue cycle management consultancy and technology. The arrangement provides significant scale to CorroHealth’s existing RCM offerings as well as new patient engagement capabilities.

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How to Prevent Fraud, Increase Subscriptions & Optimise Campaigns

Qualco

Financial institutions face immense pressure to stay ahead of the curve, especially in detecting fraudulent activities, boosting subscription rates and optimising marketing campaigns. QUALCO Data-Driven Decision Engine (D3E) leverages predictive analytics to help institutions tackle these critical issues with precision and efficiency. Our latest report , "Predictive Analytics Use Cases: How to Prevent Fraud, Increase Subscriptions & Optimise Campaigns with QUALCO Data–Driven Decision Engine"

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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Prepared Remarks of CFPB Director Rohit Chopra at the Center for American Progress Housing Summit

Consumer Finance

Director Chopra delivered remarks on streamlining the refinancing process following the Federal Reserve federal funds rate reduction.

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How Do You Reaffirm an Unpaid Promissory Note?

FFGN COLLECT NY

Let’s say your company executed a promissory note with a client company that borrowed $100,000. The parties execute a valid promissory note on October 24, 2024, that indicates the amount borrowed and the date of repayment, October 15, 2025. Then around the date the note becomes due, the client states they need six additional months (April 15, 2026).

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Advocate Health Cancels More Than 11,500 Real Estate Liens

Account Recovery

Advocate Health, one of the largest non-profit healthcare systems in the U.S., announced yesterday it will cancel judgment liens tied to unpaid medical debt across its six-state service area. This move impacts more than 11,500 properties, with some liens dating back more than 20 years. What’s happening: As part of its ongoing efforts to overhaul its approach to medical debt, Advocate Health has committed to forgiving medical debt associated with these liens.

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How Receivables Financing Powers UK Businesses

Qualco

NPL Management: A 5-Step Roadmap to Strategic Success is the latest e-Guide to be published by Qualco UK. You can view it here. In today's regulatory environment, when it comes to collecting overdue accounts, the clear, overarching message is that the customer must be treated fairly and ethically. However, in a small number of credit businesses, the right strategies for systems and people have not been set.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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CFPB Proposes Amendment to Remittance Transfer Rule

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) issued a proposed rule with a narrow amendment to disclosure requirements for certain international money transfers, or remittances.

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The Importance of Local Expertise: Why Choose Bankruptcy Lawyers in Denver

Debt Free Colorado

Our Bankruptcy Lawyers are Your Local Legal Lifeline Are you looking for bankruptcy lawyer in Denver, CO ? When considering bankruptcy, having an experienced attorney by your side is essential. Bankruptcy laws can be complex and are always subject to change. A skilled Denver bankruptcy lawyer can easily navigate this legal process’s ins and outs.

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Daily Digest – September 19. Getting to Know Will Turner of TEC Services Group; Judge Grants MTD in FDCPA Case Over Sending Letter Response to ‘Email Only’ Notification

Account Recovery

Getting to Know Will Turner of TEC Services Group Judge Grants MTD in FDCPA Case Over Sending Letter Response to ‘Email Only’ Notification Private Equity’s Growing Influence in Medical Debt Collection The Delicate Balance of Self-Service Payment Portals: Minimizing Risk Without Adding Friction WORTH NOTING: What the Fed’s interest rate cut will mean for people trying to buy or sell a home … Five scams to be on the lookout for when you are traveling abroad … What you need to kno

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America’s economic engine is still revving, despite fears of a slowdown

Collection Industry News

WashingtonCNN — A key driver of the US economy remains solid. Spending at US retailers rose 0.1% in August from the prior month, the Commerce Department reported Tuesday. That’s a much slower pace than July’s upwardly revised 1.1% gain, but well above the 0.2% decline economists projected in a FactSet poll. The figures are adjusted for seasonal swings but not inflation.

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How To Optimize Cash Flow: Your Roadmap To Resilience!

Speaker: Genevieve Hancock, CPA

Cash flow isn’t just about balancing numbers - it's about ensuring your organization is positioned for both immediate stability and long-term success. Understanding that cash flow management fuels every decision, every opportunity, and every growth phase is critical. But how can you shift from simply managing cash to strategically optimizing it for resilience?

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CFPB Propone Actualización de los Recibos por Transferencias de Remesas

Consumer Finance

La enmienda propuesta le provee a los consumidores información más clara acerca del tipo de preguntas que podrían ser mejor manejadas por la compañía de envío de remesas, antes de que el consumidor contacte a la CFPB o a la entidad reguladora estatal que sea relevante a su caso.

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Getting to Know Will Turner of TEC Services Group

Account Recovery

I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support. TEC is now extending its services by offering proven, industry-leading technology solutions alongside of our Professional Services to help Clients feel confident in their technology de

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Judge Grants MTD in FDCPA Case Over Sending Letter Response to ‘Email Only’ Notification

Account Recovery

For the second time this week, we have a ruling in favor of a defendant that was sued for responding to a “please only contact me via email” message with a letter, but this time, the judge uses Regulation F to show why the defendant did not violate the Fair Debt Collection Practices Act it was accused of breaking, in a case that was defended by Jacob Bach and Xerxes Martin of Martin Golden Lyons Watts Morgan.

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Private Equity’s Growing Influence in Medical Debt Collection

Account Recovery

The healthcare industry is facing an alarming rise in medical debt, with private equity firms playing an increasingly dominant role. The influence of these firms has transformed revenue cycle management (RCM), raising concerns about more aggressive debt collection practices and higher financial burdens on patients, according to a newly released report.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.