Collection Success: The Art and Science of Mental Rehearsal
PDC Flow
FEBRUARY 9, 2021
Another year of Collector.Live! content is in the books, and the speakers did not disappoint. Negotiation expert Joshua Weiss spoke about negotiation tactics front line collectors can use to improve call outcomes and Joann Needleman of Clark Hill discussed digital communication with consumers. Another inspiring speaker, Mike Hiller of American Profit Recovery , discussed the benefits of mental rehearsal for improving your behaviors when negotiating debt collection payments.
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