On Guard

OCTOBER 9, 2024

The surge in popularity of ChatGPT in late 2022 has put AI in the spotlight for its potential to streamline work processes in every business, including the finance sector. How do organisations perceive and leverage AI to optimise their processes and what is the role of the finance professional in this landscape? This is what we attempted to explore in our latest research, entitled “ The future of credit management: AI and the role of the finance professional ”, deriving input from 30 interim pro

Credit Management 52

Credit Management 52

Account Recovery

OCTOBER 11, 2024

A District Court judge in Oklahoma has dismissed the class-action component of a Fair Debt Collection Practices Act lawsuit, while also dismissing some of the claims, after the defendant was accused of not sending a collection lawsuit summons to the plaintiff’s correct address, which it allegedly had. The background: The case started when the defendant, a collection law firm, filed a lawsuit against the plaintiff to collect an alleged debt.

Fair Debt Collection 246

Fair Debt Collection Law Firms Collections 246

Consumer Finance

OCTOBER 9, 2024

The CFPB banned private dispute resolution platform Ejudicate from arbitrating disputes about consumer products after it misled borrowers about its neutrality and initiated sham arbitration proceedings.

Student Loans 131

Student Loans Student loans Loans 131

UK debt collections

OCTOBER 8, 2024

Government Ministers are being urged to do more to prevent tenants building up private rent arrears, not allow them to get bigger as currently planned. The call comes as the government’s Renters’ Rights Bill proposes increasing the amount of arrears a tenant can build from two to three months of rent before landlords can serve notice to repossess a property.

Government 75

Government Repossession 75

Speaker: Don Gallianza, Credit Manager at Chevron Phillips Chemical and Indy Chakrabarti, Chief Marketing Officer at HighRadius

4 Case Studies to Optimize DSO 26 Days Sales Outstanding. Already better than most. But, should you improve on that? Why would 3 fewer days even matter? It matters because it fundamentally transforms business outcomes. Join this webinar to explore 4 things companies do to reclaim hard dollars - not just soft costs - and go from good to great! What You'll Learn 6 operational KPIs every AR manager should track: Define and track these metrics to enhance performance, drive efficiency, and make infor

FFGN COLLECT NY

OCTOBER 11, 2024

Properly naming a non-paying client is of the utmost importance in New York debt collection. Failing to properly name the defendant can jeopardize your entire case. Here’s why it’s so important to properly name your non-paying customer — and how to do so. Assume your company had an agreement with John Smith, LLC to provide services for Mr. Smith, and you dealt personally with John Smith.

Collections 52

Collections Trade Judgment 52

Consumer Finance

OCTOBER 6, 2024

The CFPB published a new edition of Supervisory Highlights describing the agency’s supervisory findings related to illegal practices in auto finance, including lenders repossessing consumers’ cars after the borrower made timely payments or received loan extensions.

Repossession 129

Repossession Loans Lender 129

Qualco

OCTOBER 11, 2024

NPL Management: A 5-Step Roadmap to Strategic Success is the latest e-Guide to be published by Qualco UK. You can view it here. In today's regulatory environment, when it comes to collecting overdue accounts, the clear, overarching message is that the customer must be treated fairly and ethically. However, in a small number of credit businesses, the right strategies for systems and people have not been set.

Debt Recovery 52

Debt Recovery Collections Credit Management Creditors 52

True Accord

OCTOBER 7, 2024

After months of inflation woes, both economists and consumers are starting to see a glimpse of optimism.In the first interest rate cut since the early days of the Covid pandemic, the Federal Reserve announced in September 2024 that it is slicing half a percentage point off benchmark rates. So it’s not surprising that Americans are getting more confident that inflation is cooling off, but optimism for the U.S. economy doesn’t extend to personal finances—consumer expectations for going delinquent

Collections 57

Collections Credit Card Debt Financial services Debt Recovery 57

Account Recovery

OCTOBER 10, 2024

A District Court judge in Virginia has dismissed the majority of claims against several defendants in a Fair Debt Collection Practices Act class-action lawsuit, but allowed one key claim against a collection agency to proceed. The background: The lawsuit accused several companies, including three different collection operations of violating the FDCPA and the Virginia Consumer Protection Act in their attempts to collect on the plaintiff’s unpaid student loans.

Student loans 239

Student loans Student Loans Fair Debt Collection Collection Agencies 239

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Banks

Payment Savvy

OCTOBER 8, 2024

In today’s fast-paced world, managing payments can be a hassle, especially if you have multiple bills, subscriptions, or memberships to keep track of. Missing a payment deadline can lead to late fees or service disruptions, creating unnecessary stress. To help combat this, many businesses and consumers turn to direct debit as an efficient, automated solution.

Banks 52

Banks Collections Government 52

Qualco

OCTOBER 10, 2024

NPL Management: A 5-Step Roadmap to Strategic Success is the latest e-Guide to be published by Qualco UK. You can view it here. In today's regulatory environment, when it comes to collecting overdue accounts, the clear, overarching message is that the customer must be treated fairly and ethically. However, in a small number of credit businesses, the right strategies for systems and people have not been set.

Credit Management 52

Credit Management Creditors Government Collections 52

Credit Corp

OCTOBER 8, 2024

TEST 123 The post test123 appeared first on Credit.com.

52

52

Account Recovery

OCTOBER 7, 2024

In a case defended by David Grassi and Chad Echols at Frost Echols, along with Brad Armstrong at Moss & Barnett, the Court of Appeals for the Eighth Circuit has vacated a lower court’s summary judgment ruling in favor of a defendant in a Fair Debt Collection Practices Act case, only to have the case dismissed because the plaintiff lacked standing to sue in the first place.

Judgment 245

Judgment Fair Debt Collection Collections 245

Advertisement

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

Collection Agencies

Burt and Associates

OCTOBER 10, 2024

Case Study: Alpha Plumbing Solutions vs. Beta Plumbing Contractors* Your browser does not support the audio tag. About Transcript About Commercial Debt Collection The segment introduces the topic of commercial debt collection, emphasizing that it is more than just numbers on a spreadsheet. It focuses on the strategies and psychology needed to bridge the gap between having a signed contract and receiving actual payment.

Debt Recovery 52

Debt Recovery Debtor Collection Agencies Collections Agency 52

UK debt collections

OCTOBER 11, 2024

New research by Direct Line has found that the average self-employed tradesperson is chasing £6,000 in late payments. The data has shown that 81 per cent of tradespeople are chasing late payments , with the average tradesperson chasing seven outstanding invoices A fifth (22 per cent) of tradespeople say pursuing late payments is taking time away from work whilst almost one in ten (eight per cent) tradespeople have been forced to write off an invoice of over £10,000 Half of tradespeople say they

Bankruptcy 90

Bankruptcy Judgment Collections 90

PDC Flow

OCTOBER 10, 2024

Digital communications are a huge part of business and customers expect you to use modern channels like email and text — even when it comes to sending and signing paperwork, or taking a payment. Your company’s communication and esignature software should come with flexible workflow management tools that do everything you need them to, all in one place.

52

52

Account Recovery

OCTOBER 11, 2024

Large language models (LLMs) like ChatGPT are reshaping consumer interactions across industries. The credit and collection sector could be next. Why it matters: As collection agencies, debt buyers, fintechs, banks, and credit unions seek to improve consumer engagement, LLMs offer a potential solution for more natural and effective communication. Driving the news: Researchers at Purdue University have found that integrating AI-powered chatbots into autonomous vehicles (AVs) improves passenger-veh

Credit Unions 130

Credit Unions Credit Unions Collections Fair Debt Collection 130

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

Account Recovery

OCTOBER 11, 2024

The Receivables Management industry mourns the loss of a true visionary, Larry Vasbinder, founder of Second Round, who passed away unexpectedly this past weekend after post-surgical complications. Larry’s legacy is one of innovation, resourcefulness and an unwavering commitment to improving the consumer experience. His absence is deeply felt. Starting his career in public accounting in 1990, Larry became a Certified Public Accountant and joined the tax department of KPMG Peat Marwick, furthering

Acquisition 130

Acquisition Debt settlement Financial services 130

Account Recovery

OCTOBER 11, 2024

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call (855) WEB-RECON or email admin@webrecon.net today!

Collections 130

Collections Fair Debt Collection Collection Agencies Collections Agency 130

Account Recovery

OCTOBER 11, 2024

The Consumer Financial Protection Bureau yesterday announced that it has banned the private arbitration company, Ejudicate, from arbitrating disputes involving consumer financial products. The announcement comes after Ejudicate was found to have misled student borrowers and initiated arbitration proceedings without consent, raising concerns for those in the debt collection industry, particularly those collecting on unpaid student loans.

Student loans 130

Student loans Student Loans Financial services Loans 130

Account Recovery

OCTOBER 10, 2024

If you work in healthcare revenue cycle management or with healthcare providers, this statistic may just blow your mind: 92% of healthcare providers said they faced at least one cyber attack in the past 12 months, up from 88% a year ago, according to a report published by Proofpoint and The Ponemon Institute. The average financial hit per cyberattack has also climbed, with disruptions now costing healthcare organizations an average of $1.47 million in operational downtime, up from $1.3 million i

Healthcare 130

Healthcare Collections 130

Advertisement

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

Collections

Account Recovery

OCTOBER 10, 2024

While everyone wants to believe they are unique and special, consumers tend to ask the same types of questions during collection calls. Knowing the best way to answer those questions can make a huge difference in a company’s collection rates. In a recent webinar, sponsored by Peak Revenue Learning, a panel of professionals shared their strategies and best practices for tackling these frequent inquiries.

Collections 130

Collections Education 130

Account Recovery

OCTOBER 9, 2024

If you go to a store or a website and they don’t have what you are looking for, do you settle for something similar or go somewhere else and get what you want? In a lot of cases, you’re not going to settle for what’s being offered to you. You’re going to go where they have exactly what you want. In a lot of ways, what is on your portal is the same experience.

Collections 130

Collections Credit Unions Credit Unions Retail 130

Account Recovery

OCTOBER 9, 2024

Judge Grants MSJ For Defendant in FDCPA Case Over Debt Amount Collection Manager Sentenced to 21 Months for Role in $2M Scam The Critical Role of Payment Options in Maximizing Collections 25 Companies Seeking Collection Talent WORTH NOTING: How much time and money you are losing by being stuck in traffic everyday … Human life expectancy has reached its maximum, according to new research … A lot of people think that Starbucks is not affordable, compared to other coffee chains …

Collections 130

Collections 130

Account Recovery

OCTOBER 9, 2024

During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers. This is merely meant to be a service to aggregate industry job opportunities into one convenient location.

Accounts Receivables Management 130

Accounts Receivables Management Collections 130

Advertisement

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

Collections