Account Recovery
APRIL 2, 2025
A new study on artificial intelligence in debt collection reveals that AI-driven calls are consistently less effective than human callers at persuading delinquent borrowers to repay, especially over the long run.
True Accord
APRIL 2, 2025
In todays digital communication landscape, businessesespecially those that use digital outreach to engage delinquent consumers to collect debtsare facing increasing pressure to ensure they respect consumers opting out of communications from a particular channel. While the word “STOP” has been a widely recognized method for consumers to unsubscribe from text messages, the reality is that consumers may express their desire to opt out in various ways.
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PDC Flow
APRIL 3, 2025
Email is still one of the fastest, most convenient ways to interact with your customer base, employees, or stakeholders. Learn how to move deals forward, onboard staff or customers, and take payments faster with transactional emails. Transactional Email Definition Automated emails that are sent to individuals based on specific interactions usually associated with a commercial transaction.
Consumer Finance
MARCH 30, 2025
The published data contain loan-level information filed by financial institutions and modified to protect consumer privacy.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Account Recovery
APRIL 3, 2025
If you have ever listened to an attorney on one of my webinars talk about the differences between filing a motion to dismiss and a motion for summary judgment, they will tell you that the motion for summary judgment allows them to gather evidence, such as deposing the plaintiff. That step can get a plaintiff to say, for example, that when she claimed receiving mail is inconvenient and that a collection operation shouldn’t send her any more mail, what she meant was that it was inconvenient
Creditor Collections Today brings together the best content for creditors and collection professionals from the widest variety of industry thought leaders.
In the Red
APRIL 1, 2025
As discussed in an earlier post called Jumping Up: Bankruptcy Code Dollar Amounts Will Increase On April 1, 2025 , various dollar amounts in the Bankruptcy Code and related statutory provisions were increased for cases filed on or after today, April 1, 2025. This chart has a list of all of the dollar amount changes now in effect. The official bankruptcy forms have also been revised to reflect these new dollar amounts.
FFGN COLLECT NY
APRIL 3, 2025
New York state legislators introduced the FAIR Business Practices Act in early March 2025, in hopes of providing small businesses more ways to defend themselves from unfair, abusive, and deceptive conduct. Protections that are currently only available to consumers within the state. The Fostering Affordability and Integrity through Reasonable (FAIR) Business Practices Act intends to add a provision to New Yorks General Obligations Law, Section 349, to offer small business owners and not-for-profi
Account Recovery
APRIL 3, 2025
A healthcare revenue cycle management company recently notified the Massachusetts Attorney General about a data breach. The breach, which occurred between March 18 and March 24, 2024, involved an unauthorized party accessing files stored on a third-party hosting service and impacted a handful of healthcare providers. The Details: An investigation found that the compromised files contained sensitive information, including patients’ names, Social Security numbers, and financial account data.
TCPA
APRIL 1, 2025
A TCPA defendant in Arizona federal court recently uncovered what appears to be a previously undiscovered silver-lining to a default judgment: a denial of class certification. In Heidarpour v. Secured Mktg. Concepts Corp., 2025 WL 764287, at *1 (D. Ariz. Mar.
Speaker: Cheryl J. Muldrew-McMurtry
Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
Qualco
APRIL 1, 2025
Smooth system integration is more than a technical necessity in collections and recoveriesits a strategic advantage. Disjointed systems, manual workarounds, and fragmented data slow down operations, introduce errors and increase compliance risks. This is where QUALCO Collections & Recoveries (QCR) makes a difference. Designed with a scalable integration network, QCR helps financial institutions streamline debt management operations, enhance efficiency and reduce system complexity.
Burt and Associates
APRIL 1, 2025
Forbearance is a financial arrangement where a lender temporarily suspends or reduces loan payments, relieving borrowers facing financial hardship. This practice is prevalent across various sectors, including mortgages, student loans, and business financing , serving as a crucial tool for both borrowers and lenders to navigate temporary economic challenges.
Account Recovery
APRIL 2, 2025
A District Court judge in New York has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act class action on the grounds that confusion over whether interest was accruing on a debt after reading a statute of limitations disclosure in a collection letter is not enough for the plaintiff to have standing […]
NCBA Law Practice Management Blog
MARCH 30, 2025
If you practice in or near a major city, youre likely focused on marketing your law practice in said major city. Theres just one problem with that idea: so are all your competitors. But, your vision for a local web presence can be broader, if you zoom out. The fact is that if you start looking at suburbs, youre likely to find underserved communities; and, if your law firm can focus on providing services there, youll be more noticeable, since youll have fewer direct competitors.
Speaker: Joe Wroblewski, Senior Sales Engineer
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
Account Recovery
APRIL 3, 2025
Getting to Know Stephanie Strickler of Messer Strickler Burnette Judge Grants MSJ for Defendant in FDCPA Case Over Convenient Mode of Communication California Pushes to Fill Gap Being Left by CFPB RCM Company Suffers Data Breach WORTH NOTING:As Spring blooms around the country, here are some great gift ideas for the gardeners in your life … Understanding the physics of “torpedo” baseball bats … Morgan Wallen is capitalizing on his early exit from “Saturday Night Liv
Account Recovery
APRIL 3, 2025
I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support. TEC is now extending its services by offering proven, industry-leading technology solutions alongside of our Professional Services to help Clients feel confident in their technology de
Account Recovery
APRIL 2, 2025
AI vs.
Account Recovery
MARCH 31, 2025
Judge Halts CFPB Dismantling, Administration Files Appeal Judge Grants MTD in FDCPA Case Over Email Sent to Represented Plaintiff CFPB Pulls Back on BNPL, Payday Lending Rules Compliance Digest March 31 WORTH NOTING:Six things individuals with student loans need to know right now … Why breakfast should be your biggest meal of the day […]
Speaker: Melissa Hurrington
What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv
Account Recovery
APRIL 2, 2025
During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers.
Account Recovery
APRIL 2, 2025
In a case that has made its way across the country and up and down the legal ladder including a stop at the Supreme Court in a case that is cited daily in today’s collection world an Illinois state Appeals Court has affirmed the ruling of a lower court in a Fair Credit […]
Account Recovery
APRIL 1, 2025
A District Court judge has granted a plaintiff’s motion for summary judgment in a Fair Debt Collection Practices Act case, ruling that the defendant violated the statute by not including selfies of the collectors who were sending the plaintiff text message communications attempting to collect on an unpaid debt because the messages were “too impersonal” […]
Account Recovery
APRIL 1, 2025
Having already backtracked on its Payday Lending Rule and the Buy Now, Pay Later rule, nobody should be surprised that the Consumer Financial Protection Bureau yesterday announced it was pulling back the medical debt credit reporting rule, although it did introduce a pair of twists that caught everyone in the industry off-guard.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Account Recovery
APRIL 1, 2025
This is one that could become a thing.
Account Recovery
APRIL 4, 2025
Collection Law Firm Sued for Including Demand in MVN Itemization Table Judge Grants MTD in FDCPA Case Over Alleged Harassing Calls Appeals Panel Halts CFPB Injunction While Lower Court Judge Affirms Ruling More Than Half of Consumers Are Worried About Covering Surprise Costs in 2025: Report WORTH NOTING:Storage hacks (hide things behind curtains, for one) from organization experts … $30 billion of unpaid medical debts owned by a debt buyer that just closed up shop is being written off and
Account Recovery
APRIL 4, 2025
EDITORS NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call (855) WEB-RECON or email admin@webrecon.net today!
Account Recovery
APRIL 1, 2025
Suit Alleges MVN Payment Option Violates FDCPA Judge Rules Selfies Must Accompany Collection Texts Regulators to Require Collector Empathy Training CFPB Repeals Medical Debt Credit Reporting Rule, Adds Repossession, Mandatory Reporting Requirement WORTH NOTING:April Fools’ Day pranks that have backfired in spectacular fashion … How to get free coffee from Dunkin’ today … Nobody knows […]
Speaker: Anna Tiomina, MBA
AI is reshaping industries, yet finance remains one of the slowest adopters. Concerns over compliance, legacy systems, and data silos have made finance teams hesitant to embrace AI-driven transformation. But delaying adoption isn’t just about efficiency—it’s about staying competitive in a rapidly evolving landscape. How can finance leaders overcome these challenges and start leveraging AI effectively?
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