Sat.Sep 09, 2023 - Fri.Sep 15, 2023

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5 Lessons Debt Collectors Can Learn From Watching The Bear

Direct Recovery

As one of the most popular shows of 2023, The Bear has been streaming in millions of homes nationwide, giving regular people an inside look at the tortured souls in the restaurant industry. While the show has been getting critical acclaim for its accurate portrayal of the sometimes ups but mostly downs of running a restaurant in a post-COVID world, quite a few general business lessons are coming through the screen simultaneously.

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Core Components for a Successful Email Program in Debt Collection

True Accord

If your business and collection partners aren’t utilizing email in your debt recovery strategy, you’re leaving vital engagement opportunities (and potential collections) on the table. There are plenty of reasons why digital communications are the way to go , but reaching out through email is especially important in collections. Surveys show that 59.5% of consumers prefer email as their first choice for communication, and 14% of bill-payers prioritize payments that offer lower-friction paym

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Complaint Accuses Creditor of Violating TCPA, RFDCPA

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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Asset-Driven Approaches in NPL Management & Collections Tech

Qualco

During a tightening cycle, central banks worldwide raise interest rates in an attempt to curb inflation. As a result, loan borrowers with floating rates, also referred to as adjustable or variable rates, face higher monthly payments due to increased interest expenses. Consequently, non-performing and performing forborne exposures become more vulnerable to distress or default.

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How To Break Digital Transformation Barriers And Accelerate AI Adoption

Speaker: Anna Tiomina, MBA

AI is reshaping industries, yet finance remains one of the slowest adopters. Concerns over compliance, legacy systems, and data silos have made finance teams hesitant to embrace AI-driven transformation. But delaying adoption isn’t just about efficiency—it’s about staying competitive in a rapidly evolving landscape. How can finance leaders overcome these challenges and start leveraging AI effectively?

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What is a License Plate Search and How Does it Work?

Micro Bilt

If you're looking to gather detailed information on a customer, a license plate lookup tool might be the right way to go. By simply entering data on a car (e.g., VIN, license plate number, tag number, etc.), you can access detailed records on the vehicle and its owner in seconds.

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N.Y. Stiffens Penalties for Calls Made to People on DNC Registry

Account Recovery

New York Gov. Kathy Hochul yesterday signed a bill into law that will stiffen the penalty for companies that call individuals whose names appear on the national Do Not Call registry. A copy of the legislation — A4456/S4617 — can be accessed by clicking here.

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CFPB Report Finds College Tuition Payment Plans Can Put Student Borrowers at Risk

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) issued a new report finding that students face risk when entering into agreements with colleges to spread the upfront cost of tuition into several, interest-free loan payments

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How to Build Credit: 12 Tips to help Improve Your Score

Credit Corp

Learning how to build credit can help if you have a bad credit score or want to improve your current score. You can start by getting a secured credit card, becoming an authorized user, or getting a cosigner on a loan. If you have bad credit due to derogatory marks, those marks can stay on your credit report for up to seven to ten years, depending on the type of mark.

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Storing Credit Card Information Risks and Best Practices

PDC Flow

With so many self-serve and digital payment options available, storing credit card information is an important consideration for businesses. Is your organization storing credit card information safely? Do you know the requirements you need to follow? Learn about risks, requirements and best practices of storing customer credit card information. Why is Storing Credit Card Information a Must for Digital Payments?

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The Human Side of Finance: The Intersectionality of People, Culture, Adaptability, and Resilience

Speaker: Melissa Hurrington

Finance isn’t just about the numbers. It’s about the people behind them. In a world of constant disruption, resilient finance teams aren’t just operationally efficient. They are adaptable, engaged, and deeply connected to a strong organizational culture. Success lies at the intersection of people, culture, adaptability, and resilience. Finance leaders who master this balance will build teams that thrive through uncertainty and drive long-term business impact.

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Daily Digest – September 15. Collector Facing Class Action Over Itemization Date; Judge Remands Hunstein Copycat Back to State Court

Account Recovery

Collector Facing Class Action Over Itemization Date Judge Remands Hunstein Copycat Back to State Court CFPB Report Spotlights Debt Issues at Colleges, Universities N.Y.

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CFPB Orders Leasing Company Tempoe to Provide $36 Million in Penalties and Relief for Tricking Consumers and Hiding Contract Terms

Consumer Finance

The CFPB took action against Tempoe, LLC for tricking consumers into expensive leasing agreements by concealing the contract terms and costs, and failing to provide legally required disclosures.

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Cheapest Cars to Insure [2023]

Credit Corp

The top three vehicles with the cheapest insurance rates are the Subaru Outback at $1,512 per year, the Subaru Crosstrek at $1,516 per year, and the Honda CR-V LX at $1,517 per year. Nobody wants to pay too much for car insurance, so if you’re in the market for a new vehicle, it can be beneficial to know the cheapest cars to insure. You may not realize it, but your location can also determine how much you’re paying for car insurance.

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Mastering the Art of Debt Collection: 8 Need to Know Techniques

Micro Bilt

Debt collection isn't usually enjoyable, but it's a necessary part of any lending institution. Leaving too much outstanding debt out at one time can lead to financial instability and, in the worst case, insolvency. We saw this recently with the 2023 bank failures nationwide, leading to a mini-financial crisis. Keep reading.

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Outsourcing Vs. In-House: The Ultimate Battle For Better Collections

Speaker: Susan Richards

Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.

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Collections Bureau of America, Ltd., Adopts Skit.ai’s Voice AI Solution to Enhance Account Penetration and Customer Experience

Account Recovery

Skit.ai’s conversational Voice AI solution, which delivers fully automated, intelligent conversations at scale, has enabled the California-based debt collection agency to achieve a 27% increase in call volume so far. NEW YORK, NY (September 14, 2023) – Skit.

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Prepared Remarks of CFPB Director Rohit Chopra at the Better Markets Conference on the 15th Anniversary of the Collapse of Lehman Brothers and the Onset of the Global Financial Crisis

Consumer Finance

Director Chopra delivered remarks discussing the implosion of Lehman Brothers and the regulatory framework implemented by the CFPB.

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Tips for Improving Your Credit: The Types of Accounts in Your Credit Report

Credit Corp

There are five main factors that make up your credit score: the amount of debt you owe, your payment history, new credit inquiries, length of credit history, and credit mix. Credit mix, which is how diversified your credit accounts are, makes up about 10% of your credit score, which can make a big difference when you’re trying to boost your score.

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Leveraging Expertise: To Choose a Third-Party Debt Collection Agency or Remain In-House

Micro Bilt

According to the Federal Reserve, the delinquency rates have steadily increased since 2021 and are expected to reach the levels only seen post the 2008 recession. As a result, many organizations will have to collect from their delinquent customers at a much higher rate. And who better than a third-party debt collection agency to help bring in some of the outstanding money owed?

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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Report Spotlights Number of Consumers Who Miss Out on Legit Calls Because of Scam Fears

Account Recovery

Nearly half of consumers either “rarely” or “never” answer the phone if they are not certain who is calling, according to data released by TransUnion as part of a nationwide survey it conducted.

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Prepared Remarks of CFPB Director Rohit Chopra at The Mortgage Collaborative National Conference

Consumer Finance

Director Chopra delivered prepared remarks on the CFPB’s mortgage rules.

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Can You Get an Apartment with Bad Credit?

Credit Corp

You can get an apartment with bad credit, but it may take some strategizing. Apartment applicants with low credit scores can boost their odds by applying with a cosigner, paying more upfront, offering references, or changing the type of units they apply to. In today’s housing market, you want every possible advantage on a rental application. While letters of recommendation and a solid rental history will get you far, more and more landlords want a high credit score.

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6 Advantages of Alternative Credit Scores and Data

Micro Bilt

There are many ways to determine someone's creditworthiness. Unfortunately, the same traditional methods are often used, excluding large groups of potentially reliable borrowers; that's where alternative credit scores can help. This contemporary scoring method gives lenders a modern way of measuring a consumer's creditworthiness using factors not traditionally considered.

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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Daily Digest – September 14. Getting to Know Jackie Montoya of Resurgent Capital Services; Appeals Court Re-Affirms Ruling for Defendant Accused of Collecting Without License

Account Recovery

Getting to Know Jackie Montoya of Resurgent Capital Services Appeals Court Re-Affirms Ruling for Defendant Accused of Collecting Without License Judge Grants MTD in FDCPA Case, But Notes Allegations ‘Reflect Poorly’ on Defendant Report Spotlights Number of Consumers Who Miss Out on Legit Calls Because of Scam Fears Collections Bureau of America, Ltd., Adopts Skit.

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Emergency Fund: How Much Does Your Small Business Need to Survive the Threat of Outstanding Collections?

Direct Recovery

An emergency fund is typically defined as a cash reserve set aside for unforeseen expenses or financial emergencies, and having one in place can help even the most substantial companies survive the tough times that inevitably come for all of us. Emergency funds are especially important for small businesses that operate with the additional risk of outstanding collections, which can throw a wrench into expected cash flow at any moment.

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How to Remove Collection Accounts from Your Credit Reports

Credit Corp

You can remove collection accounts from your credit report by disputing inaccuracies, asking for goodwill deletions, or requesting a pay for delete agreement. Collection accounts are bad for your credit score. These accounts can make it harder to get approved for new credit since they stay on your credit report for up to seven years. That’s why learning how to remove collections from your credit report can help you clean up your credit history and open more financial doors in the future.

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Unveiling the Most Common Corporate Fraud Schemes

Micro Bilt

Corporate fraud has always been prevalent in the business world, but in the past decade, fraudulent activity has emerged as a leading threat that can wreak havoc on companies' financial stability, reputation, and overall operations. According to a New York Times article, this form of fraud cost companies $831 billion in 2021 alone. And the rate for these crimes continues to rise.

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Cash Flow Secrets Every Upskilled CPA Should Know

Speaker: Debra L. Robinson

CPAs know the drill: taxes, compliance, rinse, repeat. But what about the sneaky cash flow that’s quietly messing with your organization’s success? It’s time to step into the spotlight and expose the “dirty little secrets” of cash flow to fuel strategic growth. By upskilling your accounting practices and shifting focus from tax compliance to the strategic movement of money, you can transform your role from reactive accountant to proactive financial strategist.