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Call Scripting Benefits. Script Limitations. Keep Agents In Control. Call Script Elements. Agent Training. Most agencies use collection call scripts but how do you know you’re getting all you can out of yours? Recently, we reached out to several experts in the industry for their thoughts on call scripting. They discussed the pros and cons of using scripts, elements they should contain and the important link between scripts and better trained agents. “A script streamlines the process for ne
As if the month of December isn't blurry enough, your accounting department is working on year-end activities. Whether your business is a single-person shop or an enterprise corporation, the end of the year may also be the end of your fiscal year. Common activities during this time will provide insights into your business' financial situation including: Reconciliation of A/R.
The holiday season is getting closer — and wallets lighter. Still, there are unpurchased gifts left on your list. Here’s how to come up with presents that will delight recipients without blowing up your budget. Resist the temptation to throw caution to the wind because you’re just so tired of waiting for 2020 to be over. Bev O'Shea writes for NerdWallet.
If you had three guesses, do you think you could name any of the five states that have the highest amount of average credit card debt, per person? All five were in the top 10 last year, according to a ranking provided by Creditcards.com. Want a clue? Coincidentally enough, all five rank among the bottom … The post What the States With the Highest Credit Card Debt Burdens Have in Common appeared first on AccountsRecovery.net.
AI is reshaping industries, yet finance remains one of the slowest adopters. Concerns over compliance, legacy systems, and data silos have made finance teams hesitant to embrace AI-driven transformation. But delaying adoption isn’t just about efficiency—it’s about staying competitive in a rapidly evolving landscape. How can finance leaders overcome these challenges and start leveraging AI effectively?
In the not too distant past, a business that hired a collection agency was doing so as a last resort. They had customers that were not paying, they called, sent letters, and decided that the only thing they could do was to get rid of that customer and send them to collections. A far cry from how a collection agency can help a business today. When you use an agency today you should be thinking a little differently about the results you want to gain from that relationship.
This year you’re finally ready to buy your home. But where to start? Where it’s your first time or you’re an experience home buyer, all the mortgage options out there can be overwhelming. If you’re on the hunt for a mortgage, you might want to consider a conventional loan. But there are a ton of different types of conventional loans, so which is the right one for you?
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This year you’re finally ready to buy your home. But where to start? Where it’s your first time or you’re an experience home buyer, all the mortgage options out there can be overwhelming. If you’re on the hunt for a mortgage, you might want to consider a conventional loan. But there are a ton of different types of conventional loans, so which is the right one for you?
A savings account is an important way to prepare for big expenses and future goals — even if you start small. No matter the amount you’re saving, what’s most critical is that you start now. “There’s never a time that’s soon enough,” says Angela Moore, a certified financial planner and the founder of Modern Money. Ruth Sarreal writes for NerdWallet. Email: rsarreal@nerdwallet.com.
A District Court judge in Wisconsin has granted a defendant’s motion to dismiss after it was sued for violating the Fair Debt Collection Practices Act because it allegedly failed to correctly identify the creditor to whom a debt was owed in a collection letter. A copy of the ruling in the case of Fellenz v. … The post Wisc. Judge Grants MTD in FDCPA Case Over Creditor Name in Letter appeared first on AccountsRecovery.net.
With Thanksgiving recently upon us, I could not help but stop and think about all the things I am thankful for this year. 2020 has taught many of us to be grateful for the little things like family, socializing, health, and simple things like being able to grocery shop. I am especially grateful that I chose to work at such a phenomenal place as I approach my third-year anniversary at American Profit Recovery.
There is so much to love about having a dog—the companionship, cuddles, stress relief, and other health benefits. But before you take the big leap into dog ownership, you have to know what it will cost you financially. Each year, too many dogs end up abandoned in shelters because their owners could not afford the various bills affiliated with keeping up with their pets.
Finance isn’t just about the numbers. It’s about the people behind them. In a world of constant disruption, resilient finance teams aren’t just operationally efficient. They are adaptable, engaged, and deeply connected to a strong organizational culture. Success lies at the intersection of people, culture, adaptability, and resilience. Finance leaders who master this balance will build teams that thrive through uncertainty and drive long-term business impact.
You can use a lump sum to pay down or pay off student loans. There are never any penalties for prepaying federal or private student loans. You’ll save time and interest if you can pay off student loans in one lump sum. But before you do, make sure there’s not a better use for that. Ryan Lane writes for NerdWallet. Email: rlane@nerdwallet.com. The article Can You Pay Off Student Loans in One Lump Sum?
It can be tough for a collector to not give up on a collection call when an individual on the other end of the phone says something along the lines of, “I can’t pay this today” or “I don’t want to pay it.” But one of the qualities that separates good collectors from great collectors … The post The Positive Spiral of Production That Training Can Create appeared first on AccountsRecovery.net.
“Crossing the chasm” is every technologist’s most fervent wish—that their invention leaps the gulf between early adoption and mainstream embrace. Last year I predicted that artificial intelligence (AI) would grow up , with major infrastructure developing around Responsible AI , AI advocacy and AI governance. These and other milestones have come to pass, pushing enterprise-scale AI solidly into the “early adoption” phase, as defined by “Chasm” author Geoffrey Moore.
Food delivery and ridesharing are great ways to earn extra income. The market for food delivery has increased as restaurants have had to adapt to COVID-19 precautions, and just about everyone could use some extra income as we continue to navigate life during a pandemic. If you’re considering joining a food delivery or rideshare company as a driver, you need to be sure you have the right insurance coverage.
Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.
The importance of money has less to do with affording the newest iPhone or measuring career success, and far more to do with the core of being human: freedom, ego, stress and relationships. How we use and think about money — not just accumulating lots of it — literally can determine our happiness during the. Gregory Karp writes for NerdWallet. Email: gkarp@nerdwallet.com.
COLLECTION AGENCIES RECEIVED $422M THROUGH PAYCHECK PROTECTION PROGRAM Nearly 90 companies identifying themselves as collection agencies received more than $1 million in loans through the Paycheck Protection Program, with the top company receiving nearly $9 million, according to an analysis of data released by the Small Business Administration. HOW TO GAUGE THE EFFECTIVENESS OF THE … The post Daily Digest – December 8.
Santa Claus is facing a challenge in this pandemic year. Kids worldwide can’t sit on Santa’s lap. Elves are in lockdown and he needs to find new toy sources. Plus with Dancer and Prancer self-isolating, he needs a new way to make his worldwide rounds. This calls for advanced AI and decision management technology – enter FICO! The race is on to keep Santa on schedule. .
The Florida Supreme Court has published the proper form to use when seeking a final judgment of foreclosure: Form 1.996(a), Final Judgment of Foreclosure (8-18-20). Form 1.996(a) is incorporated in the Florida Rules of Civil Procedure under Rule 1.900. Pursuant to Rule 1.900(b), the Form may be varied to meet the facts of a particular case, so long as the substance is expressed without prolixity.
Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert
In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.
I’m a “be prepared” kind of person. I like having money in the bank and a good stock of emergency supplies. But I wasn’t prepared to see empty shelves at the supermarket, or thousands of cars lined up at a Texas food bank, or nurses dressed in garbage bags because there wasn’t enough protective equipment. Liz Weston writes for NerdWallet. Email: lweston@nerdwallet.com.
The Consumer Financial Protection Bureau yesterday announced it had filed a lawsuit against a debt collector, accusing it of violating the Fair Debt Collection Practices Act and Consumer Financial Protection Act by sending collection letters using the letterheads of its clients — district attorneys’ offices — to collect on outstanding debts without identifying itself or … The post CFPB Sues Debt Collector appeared first on AccountsRecovery.net.
As we speed towards the end of a tumultuous year, I wanted to share my thoughts on what the months ahead may bring for the collections industry. First, to address the riddle in the title of this post, what do the holidays and tax season have in common? Debt repayment. According to TrueAccord’s data from 12 million American consumers, debt repayment typically peaks twice a year: once during the winter holidays and again from February to early April when tax refund checks are received.
On December 7, 2020, the Consumer Financial Protection Bureau (Bureau) filed a complaint and proposed stipulated judgment and order against Nationstar Mortgage, LLC, which does business as Mr. Cooper (Nationstar).
Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.
A do-it-yourself approach for home improvement projects may reduce your initial costs — but for certain jobs, the risks far outweigh any potential savings. If any of these projects are on your to-do list, call in the pros unless you’ve got plenty of related experience. 1. Roof replacement Roofing is extremely hard and dangerous work. Roberta Pescow writes for NerdWallet.
The Department of Health and Human Services’ Office of Civil Rights has issued a Notice of Proposed Rulemaking that would amend the Health Insurance Portability and Accountability (HIPAA) Act’s Privacy Rule to, among other things, reduce the regulatory burden on the healthcare industry. HIPAA’s Privacy Rule protects the privacy and security of individuals’ medical records … The post HHS Issues NPRM to Amend HIPAA’s Privacy Rule appeared first on AccountsRecove
On Tuesday, December 8, the U.S. Supreme Court will hear oral arguments in the Duguid v. Facebook case to decide, once and for all, whether an automatic telephone dialing system (“ATDS”), as defined in the Telephone Consumer Protection Act (“TCPA”), requires random or sequential number generation. The case is poised to resolve a considerable circuit split, with the Third, Seventh, and Eleventh Circuits finding that telephony must include a random or sequential number generator to quality as an
On December 11, 2020, the Consumer Financial Protection Bureau and the Arkansas Attorney General settled with Alder Holdings, LLC, resolving their allegations that Alder failed to provide proper notices under the Fair Credit Reporting Act.
CPAs know the drill: taxes, compliance, rinse, repeat. But what about the sneaky cash flow that’s quietly messing with your organization’s success? It’s time to step into the spotlight and expose the “dirty little secrets” of cash flow to fuel strategic growth. By upskilling your accounting practices and shifting focus from tax compliance to the strategic movement of money, you can transform your role from reactive accountant to proactive financial strategist.
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