Sat.May 14, 2022 - Fri.May 20, 2022

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5 things every business leader should know about Web 3.0

On Guard

For this Coffee Conversation , I sat down with Vera Schut and Bas Kemme from IntotheNXT. We talked about NFTs, Metaverse, smart contracts, blockchain and last but not least: Web3. In this blog, I will take you through the definition of the buzzwords of the digital world. Future-oriented business. NFTs and the Metaverse are new, but nevertheless already one of the biggest changes of the last few years.

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Reaching Consumers Beyond Outbound Calling: Insights and Learnings from Collection Experts

True Accord

If transforming the way you reach customers to recover delinquent accounts isn’t on your radar in 2022, a year where projected delinquencies are expected to soar, you’re at risk. Fortunately, we recently rounded up a panel of experts to share their insights and experiences taking those first steps away from outbound calling and toward better consumer communication in our webinar “What Labor Shortage, Wage Inflation, and Regulatory Restrictions Mean for Your Call Center”— available to

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Great communication earns trust as a debt collector

American Profit Recovery

By Georgia: As a debt collector, I look forward to coming to work every day. Yes, you read that correctly. Admittedly, before working here, I would never have thought I’d think that. American Profit Recovery has opened my eyes to what it truly means to be a debt collector, as well as what an important job it is. This career is not only about helping consumers but also helping to change people’s perceptions of the debt collection industry.

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Daily Digest – May 20. Judge Grants MTD Over Settlement Offer in Letter; Appeals Court Affirms Ruling for Legal Collector in Age Discrimination Case

Account Recovery

JUDGE GRANTS MTD IN FDCPA CASE OVER SETTLEMENT OFFER IN LETTER A District Court judge in Pennsylvania has granted a defendant’s motion to dismiss after it was sued for violating the Fair Debt Collection Practices Act because settlement offers mentioned in an initial collection notice allegedly violated the 30-day dispute window. APPEALS COURT AFFIRMS RULING … The post Daily Digest – May 20.

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Solve Your Firms Automation Complexities Once and For All

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

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Does Leadership Influence Client Satisfaction?

Enterprise Recovery

Businesses often tout that they are "customer-focused" but in fact, they may only be focusing on what they assume the customer wants. Unless they're really taking the pulse of those they serve, through surveys and communication, the business may be more internally focused than keeping clients happy. Can business leaders help change the focus? Does business leadership influence client satisfaction?

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More Trending

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Hotels Tap Into Hot Amenity Amid Surging Gas Prices

Nerd Wallet

Given high gas prices, it might make sense that your next vacation involves an electric vehicle rather than one that’s gas-powered. Whether you’re renting an electric car for the first time or road-tripping in one that you own, when you travel you’re likely going to want to charge it at the same location you’re staying. Sally French writes for NerdWallet.

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Getting to Know Amy Kennedy of The Intelitech Group

Account Recovery

The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations and TCPA communication authorization platforms. … The post Getting to Know Amy Kennedy of T

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Business CCJs in Scotland rise by 52%

UK debt collections

Business CCJs in Scotland saw a fifty two per cent (52%) increase in decrees and judgments against them in the first quarter of 2022. This huge rise is in comparison with the same period last year, 2021. The total value of these judgments also rose by a massive 269%. The total value of judgment debt went from just under £2.1m to more than £8m. Registry Trust , the not-for-profit organisation which maintains the Register of Judgments, Orders and Fines for the UK & Ireland, has released its la

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CFPB Bolsters Enforcement Efforts by States

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) issued an interpretive rule that describes states’ authorities to pursue lawbreaking companies and individuals that violate the provisions of federal consumer financial protection law. Because of the crucial role states play in protecting consumers, the Consumer Financial Protection Act grants their consumer protection enforcers the authority to protect their citizens and otherwise pursue lawbreakers.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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How to Understand and Reduce Taxes When Selling Your Home

Nerd Wallet

The investing information provided on this page is for educational purposes only. NerdWallet does not offer advisory or brokerage services, nor does it recommend or advise investors to buy or sell particular stocks, securities or other investments. If your home’s value has soared, congratulations. If you decide to sell, beware. Financial advisor James Guarino says some.

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Bill Introduced to Prohibit Student Loan Debt Cancellation While House Committee Chair Calls on President to Cancel $50k for Each Borrower

Account Recovery

There is a lot to unpack in today’s episode of “The Young and the Indebted” with the Secretary of Education, the chair of the House Financial Services Committee, and a former presidential candidate all making comments or taking action to address the issue of student loan debt forgiveness. Let’s begin first with former presidential candidate … The post Bill Introduced to Prohibit Student Loan Debt Cancellation While House Committee Chair Calls on President to Cancel

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Impact of Russia-Ukraine war on Accounts Receivables

Nexa Collect

The Russia-Ukraine war will undoubtedly translate to higher consumer and commercial delinquencies. . Here are several reasons for it: Due to higher gas prices, everything has become expensive. Consumers need to shell out money on essential goods (like food, gas, clothes, expenses related to kids, etc.), and debt is something most people tend to put on the back burner. .

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CFPB Issues Interpretive Rule Bolstering Enforcement Efforts by States

Troutman Sanders

On May 19, the Consumer Financial Protection Bureau (CFPB or Bureau) issued an interpretive rule , describing states’ authorities to pursue companies and individuals that allegedly violate any of the federal consumer financial laws enforced by the CFPB. CFPB Director Rohit Chopra described this action as “promoting state enforcement, not suffocating it.

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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Trim Your Budget Strategically to Battle Rising Prices, Rates

Nerd Wallet

Consumers face rising prices almost everywhere they turn, including on basics like gas and food. At the same time, rising interest rates can translate into higher credit card payments for people carrying debt month to month. That double whammy of higher costs for both everyday spending and debt translates into greater financial strain on people’s. Kimberly Palmer writes for NerdWallet.

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Panel Talks About How to Deal With Consumer Complaints

Account Recovery

Companies in the accounts receivable management industry should be forgiven for thinking they are visiting a carnival and not spending time in the office, because their jobs these days look a lot like Whac-a-Mole and less like collecting debt, thanks to regulators who are aggressively rolling out new rules and plans, panelists on this week’s … The post Panel Talks About How to Deal With Consumer Complaints appeared first on AccountsRecovery.net.

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How Oweesta Corporation is Building Economic Independence for All Native Communities

Prosperity Now

Oweesta Corporation, the longest standing Native Community Development Financial Institution (CDFI) intermediary, is an organization committed to building economic independence

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Small Business late payment rising due to cost of living increase

UK debt collections

Nearly a quarter (24%) of small businesses and medium sized enterprises (SMEs) have seen a rise in the number of late payments. The late payment problem has increased since the cost of living has gone up claims new research. The survey, by Barclays Bank , indicates that rising prices have begun to impact Small Business late payments between businesses. 19% of SMEs said that they are finding it more difficult to pay suppliers because of the cost of living crisis.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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The 15/3 Credit Card Hack Is Nonsense — Here’s What to Do Instead

Nerd Wallet

Sometimes a grain of truth about a financial topic can morph into something that’s just plain misleading. One example is the 15/3 credit card payment trick — or hack — that you might have seen touted on the internet and social media as a secret tactic for improving bad or mediocre credit. The 15/3 hack. Gregory Karp writes for NerdWallet. Email: gkarp@nerdwallet.com.

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Appeals Court Affirms Ruling for Legal Collector Sued for Age Discrimination

Account Recovery

The Court of Appeals for the Sixth Circuit has affirmed a lower court’s ruling in favor of a collection law firm that was sued for allegedly discriminating against a woman for not hiring her back for a collector’s position because of her age, when in fact she had been notified of poor performance as a … The post Appeals Court Affirms Ruling for Legal Collector Sued for Age Discrimination appeared first on AccountsRecovery.net.

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CFPB Takes Action to Protect Depositors from False Claims About FDIC Insurance

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) released an enforcement memorandum today that addresses prohibited practices on claims about Federal Deposit Insurance Corporation (FDIC) insurance. Specifically, firms cannot misuse the name or logo of the FDIC or make deceptive representations about deposit insurance.

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A Guide to Auto Loans in 2022

Better Credit Blog

One of the benefits of auto loans – which can actually be a problem – is that they’re so easy to get. A problem? Most auto loans are straightforward. But there are various types of auto loans that contain different provisions. If you don’t know what they are, you could pay too much for your loan. With that in mind, let’s consider everything you’ll need to know to get an auto loan as an informed consumer.

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How To Optimize Cash Flow: Your Roadmap To Resilience!

Speaker: Genevieve Hancock, CPA

Cash flow isn’t just about balancing numbers - it's about ensuring your organization is positioned for both immediate stability and long-term success. Understanding that cash flow management fuels every decision, every opportunity, and every growth phase is critical. But how can you shift from simply managing cash to strategically optimizing it for resilience?

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You Can Get Travel Insurance Without Paying for It Out-Of-Pocket

Nerd Wallet

Since many countries still require negative COVID-19 tests to enter, it’s good to obtain travel insurance. After all, a positive COVID-19 test result is still possible — even if you’re vaccinated and boosted — and could derail your trip. Increasingly, more Americans are jumping on the travel insurance train. Nearly one-third (31%) of U.S. travelers.

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Paycheck-to-Paycheck Returns as a Way of Life for More Americans

Account Recovery

The number of consumers who are living paycheck-to-paycheck, meaning they are not able to put aside any money for savings or emergency funds, is back to pre-pandemic levels, according to a published report, and the financial difficulties are being felt by people on all rungs on the income ladder. About 60% of households in the … The post Paycheck-to-Paycheck Returns as a Way of Life for More Americans appeared first on AccountsRecovery.net.

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Insolvency service to close half of its offices

UK debt collections

The Insolvency Service will close half of its offices in England according to plans laid out in an new strategy. The news has not been met well though with the PCS Union saying it could cost up to 300 jobs. The executive agency, which provides information on bankruptcy , redundancy, paying off debts, company insolvency and misconduct of trading companies and partnerships, will close 11 of its 20 local offices in England over the next five years.

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What Is a Personal Loan?

Better Credit Blog

Life is filled with unanticipated expenses, and when you least expect it, you could be hit with a financial need that extends beyond your paycheck and your savings. Each year, tens of millions of Americans facing similar situations turn to personal loans to help ease the financial burden. With low interest for borrowers with strong credit scores, fixed rates, and a variety of lending sources to choose from, it’s easy to see why personal loans are so enticing.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.