Sat.Dec 23, 2023 - Fri.Dec 29, 2023

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How Microlearning Can Help Train Collectors Faster

Account Recovery

Teaching adults is different than teaching children. It’s doubtful that anyone will question that statement. Understanding how adult learners are different from children — usually because adults need to understand the “why” behind what they are being taught — is important to companies in the ARM industry who train adults on a daily basis.

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How to Use QR Code Payments for Your Business

PDC Flow

QR codes are everywhere. They help people look at restaurant menus, access corporate websites, or even make purchases. Since the pandemic began, QR code payment usage has climbed, giving people a simple, fast way to access information or take action. QR code payments are good for more than just retail environments. Many businesses have started to adopt QR codes to make paying easier for their customers.

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Washington D.C. Introduces Legislation Attacking Fintech-Bank Partnership Lending by Opting Out of DIDMCA and Codifying a “True Lender” Test

Troutman Sanders

Late last month, Councilmember Kenyan R. McDuffie introduced B 25-0609 , entitled the Protecting Affordable Loans Amendment Act of 2023, that proposes to opt the District of Columbia out of sections 521-523 of the Depository Institutions Deregulation and Monetary Control Act (DIDMCA). Sections 521-523 of DIDMCA empower state banks, insured state and federal savings associations, and state credit unions to charge the interest allowed by the state where they are located, regardless of where the bo

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Bad Faith Dismissals in Bankruptcy, Part 2: Chapter 7 Debtors with Primarily Consumer Debts

Jimerson Firm

When a debtor files for bankruptcy, a creditor may be able to seek dismissal of the bankruptcy if the petition was filed in bad faith. This article will provide an overview of the options available to a creditor if a debtor with primarily consumer debts files for Chapter 7 bankruptcy. What is a Bad Faith Filing in Bankruptcy? A bad faith filing is one that is inconsistent with the purposes of bankruptcy or is an abuse of the bankruptcy system.

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Solve Your Firms Automation Complexities Once and For All

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

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Daily Digest – December 28. The Year in Review; Washington Appeals Court Overturns Ruling for Collector on Charity Care Disclosure

Account Recovery

The Year in Review Washington Appeals Court Overturns Ruling for Collector on Charity Care Disclosure Most Americans Don’t Expect Financial Situations to Improve in 2024: Survey The Battle for Student Loan Payments Continues WORTH NOTING: The actors, musicians, and writers we lost in 2023 … Winter isn’t an excuse to not exercise.

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Can you be fired for filing for bankruptcy?

Roths Child Law

It’s stressful to have debt hanging over your head. Excessive debt is one of the chief causes of the kind of psychological distress that can lead to broken marriages, chronic health problems , trouble sleeping and more. Bankruptcy offers real financial relief – but a lot of people are hesitant to file because they’re afraid their employers will find out and fire them.

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Bad Faith Dismissals in Bankruptcy, Part 1: Chapter 7 Debtors with Primarily Non-Consumer or Business Debts

Jimerson Firm

When a debtor files for bankruptcy, a creditor may be able to seek dismissal of the bankruptcy if the petition was filed in bad faith. This article will provide an overview of the options available to a creditor if a debtor with primarily business debts files for Chapter 7 bankruptcy. What is a Bad Faith Filing in Bankruptcy? A bad faith filing is one that is inconsistent with the purposes of bankruptcy or is an abuse of the bankruptcy system.

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Daily Digest – December 29. Suit Accuses Collector of Ignoring Cease Requests, Misleading Plaintiff with ‘Unknown Caller’ on Caller ID; Calif. Appeals Court Overturns $20k Attorney Fee Award for Plaintiff in RFDCPA Case

Account Recovery

Suit Accuses Collector of Ignoring Cease Requests, Misleading Plaintiff with ‘Unknown Caller’ on Caller ID Calif.

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Pros and Cons of Chapter 13 Bankruptcy

Sawin & Shea

Filing for Chapter 13 bankruptcy can provide much-needed relief if you are overwhelmed with debt and struggling to keep up with payments. Under Chapter 13, you repay a portion or all of your debt, allowing you to keep assets like your home or car. While this type of bankruptcy comes with unique advantages, it also does not fit into every situation. Before deciding what is right for you, understand what it is and consider these key Chapter 13 pros and cons.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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CFPB and FTC File Amicus Brief Urging Fourth Circuit to Find FCRA Requires Investigation Regardless of Whether Dispute Is Factual or Legal

Troutman Sanders

On December 8, the Consumer Financial Protection Bureau (CFPB) and Federal Trade Commission (FTC) (collectively, the agencies) filed an amici curiae brief urging the U.S. Court of Appeals for the Fourth Circuit to reverse a district court’s decision finding that furnishers need not investigate indirect disputes involving purely legal questions under the Fair Credit Reporting Act (FCRA).

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Inflation: How AI Features Will Add to the Cost of Software

NCBA Law Practice Management Blog

Legaltech software vendors, are racing to add artificial intelligence features to their products, as demand has grown for tools built for law practices – so that attorneys can shift from attempting to utilize (or a ttempting to a void) general use products, like ChatGPT or Google Bard. And, even if the demand for AI among lawyers has been somewhat overstated (which it probably has ), lawyers will pay for AI services.

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Mich. Utility Allowed to Sell Debt Portfolios, But Must Disclose Sales to State Regulator

Account Recovery

A utility company in Michigan will be required to publicly disclose sales of charged-off debt portfolios to the state’s Public Service Commission, and successfully fended off an effort to end the practice altogether, according to a published report from ProPublica.

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US bankruptcy wave may stretch into 2024, but pace could slow

Collection Industry News

Dec 13 (Reuters) – The retail sector could continue to lead U.S. bankruptcies next year due to sticky inflation and high interest rates, but analysts expect easing monetary policy to offer some respite in the second half of 2024. There have been 591 U.S. corporate bankruptcy filings so far this year, the highest since 2020, according to data from S&P Global Market Intelligence. “The end of ultra-low interest rates that started in 2008, ushered in a resurgence of bankruptcy filing

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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December CMI Signals Continued Weakness in 2024

NACM

In the final Extra Credit episode of 2023, we reflect on the trends of the Credit Managers' Index (CMI). The CMI points to a considerable decline in credit conditions that are leading indicators of economic activity.Complete the CMI every month for the next 12 months and automatically be entered into a drawing to win a gift card worth between $100-.

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Troutman Pepper Weekly Consumer Financial Services Newsletter

Troutman Sanders

To keep you informed of recent activities, below are several of the most significant federal and state events that have influenced the Consumer Financial Services industry over the past week: Federal Activities State Activities Federal Activities: On December 22, the Securities and Exchange Commission (SEC) announced that it entered a cease-and-desist order against BarnBridge, a decentralized autonomous organization (DAO).

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Daily Digest – December 27. Judge Affirms Dismissal of FDCPA Case Using New Test from Ninth Circuit; Mich. Utility Allowed to Sell Debt Portfolios, But Must Disclose Sales to State Regulator

Account Recovery

Judge Affirms Dismissal of FDCPA Case Using New Test from Ninth Circuit Mich. Utility Allowed to Sell Debt Portfolios, But Must Disclose Sales to State Regulator Ruling in N.Y.

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Consumer bureau orders debt collection agency to shut down for illegal practices

Collection Industry News

New YorkCNN — The Consumer Financial Protection Bureau on Friday ordered Commonwealth Financial Systems, a debt collection agency specializing in medical debt, to shut down as a result of what CFPB determined were illegal collection practices. Specifically, the CFPB said that the company, which is based in Dickson City, Pennsylvania, “failed to conduct reasonable investigations of disputed debts and failed to inform consumer reporting companies that certain information was being disputed … (and)

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Daily Digest – December 26. Collector Accused of Misleading Consumer Over Status of Debt; Many Consumers Surprised by Overdraft Fees: CFPB

Account Recovery

Collector Accused of Misleading Consumer Over Status of Debt Many Consumers Surprised by Overdraft Fees: CFPB How MrBeast Intersects with the Collection Industry How Microlearning Can Help Train Collectors Faster WORTH NOTING: 50 ways to improve your life in 2024 … Tips to help keep kids safe if they got an electronic gift for Christmas […]

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Use of Automation Increasing at Healthcare Providers

Account Recovery

More revenue cycle management units at hospitals and healthcare providers are automating some portion of the revenue cycle operations, according to the result of a nationwide survey that was conducted through the Healthcare Financial Management Association.

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Suit Accuses Collector of Ignoring Cease Requests, Misleading Plaintiff with ‘Unknown Caller’ on Caller ID

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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Calif. Appeals Court Overturns $20k Attorney Fee Award for Plaintiff in RFDCPA Case

Account Recovery

A California state Appeals Court has reversed a lower court’s decision awarding more than $20,000 in attorney fees to the plaintiff in a Rosenthal Fair Debt Collection Practices Act case, concluding that the defendant did not receive enough notice and opportunity to be heard before the fee was awarded sua sponte as a discovery sanction.

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How To Optimize Cash Flow: Your Roadmap To Resilience!

Speaker: Genevieve Hancock, CPA

Cash flow isn’t just about balancing numbers - it's about ensuring your organization is positioned for both immediate stability and long-term success. Understanding that cash flow management fuels every decision, every opportunity, and every growth phase is critical. But how can you shift from simply managing cash to strategically optimizing it for resilience?

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The Year in Review

Account Recovery

A lot happened in 2023 and it can be difficult to remember it all. Take this walk down memory lane … January Jan. 13: Disbarred Attorney Secretly Running Debt Resolution Firm, Not Paying Investors, Suit Alleges (link).

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Washington Appeals Court Overturns Ruling for Collector on Charity Care Disclosure

Account Recovery

The Washington Court of Appeals has overturned a lower court’s ruling in favor of a collection operation that was sued because the original creditor — a healthcare provider — did not screen the plaintiff to see if he was eligible for charity care, but there is a lot of back-and-forth between both sides over the […]

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Most Americans Don’t Expect Financial Situations to Improve in 2024: Survey

Account Recovery

Among consumers who have set financial goals for 2024, the most common one is paying down debt, according to the results of a survey conducted by Bankrate.

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The Battle for Student Loan Payments Continues

Account Recovery

A petition is being organized — and so far 35,000 individuals have signed it — asking the Department of Education to cancel their student loan debts. Issues with repayment and other concerns have led 40,000 individuals to go on a “student debt strike,” according to a published report.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.