Account Recovery
APRIL 2, 2025
A new study on artificial intelligence in debt collection reveals that AI-driven calls are consistently less effective than human callers at persuading delinquent borrowers to repay, especially over the long run.
True Accord
APRIL 2, 2025
In todays digital communication landscape, businessesespecially those that use digital outreach to engage delinquent consumers to collect debtsare facing increasing pressure to ensure they respect consumers opting out of communications from a particular channel. While the word “STOP” has been a widely recognized method for consumers to unsubscribe from text messages, the reality is that consumers may express their desire to opt out in various ways.
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Brown and Joseph
APRIL 2, 2025
Understanding the Landscape of Insurance Industry Collections The Importance of Premium Recovery in the Insurance Sector Insurance organizations serve as the backbone of financial security… The post Reclaim Hidden Value: How Second Placement Reviews Help Maximize Insurance Industry Collections appeared first on Brown & Joseph, LLC.
Consumer Finance
MARCH 30, 2025
The published data contain loan-level information filed by financial institutions and modified to protect consumer privacy.
Speaker: Anna Tiomina, MBA
AI is reshaping industries, yet finance remains one of the slowest adopters. Concerns over compliance, legacy systems, and data silos have made finance teams hesitant to embrace AI-driven transformation. But delaying adoption isn’t just about efficiency—it’s about staying competitive in a rapidly evolving landscape. How can finance leaders overcome these challenges and start leveraging AI effectively?
Account Recovery
APRIL 2, 2025
A District Court judge in New York has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act class action on the grounds that confusion over whether interest was accruing on a debt after reading a statute of limitations disclosure in a collection letter is not enough for the plaintiff to have standing […]
Creditor Collections Today brings together the best content for creditors and collection professionals from the widest variety of industry thought leaders.
TCPA
APRIL 1, 2025
A TCPA defendant in Arizona federal court recently uncovered what appears to be a previously undiscovered silver-lining to a default judgment: a denial of class certification. In Heidarpour v. Secured Mktg. Concepts Corp., 2025 WL 764287, at *1 (D. Ariz. Mar.
Qualco
APRIL 1, 2025
Smooth system integration is more than a technical necessity in collections and recoveriesits a strategic advantage. Disjointed systems, manual workarounds, and fragmented data slow down operations, introduce errors and increase compliance risks. This is where QUALCO Collections & Recoveries (QCR) makes a difference. Designed with a scalable integration network, QCR helps financial institutions streamline debt management operations, enhance efficiency and reduce system complexity.
Account Recovery
APRIL 2, 2025
AI vs.
Burt and Associates
APRIL 1, 2025
Forbearance is a financial arrangement where a lender temporarily suspends or reduces loan payments, relieving borrowers facing financial hardship. This practice is prevalent across various sectors, including mortgages, student loans, and business financing , serving as a crucial tool for both borrowers and lenders to navigate temporary economic challenges.
Speaker: Melissa Hurrington
Finance isn’t just about the numbers. It’s about the people behind them. In a world of constant disruption, resilient finance teams aren’t just operationally efficient. They are adaptable, engaged, and deeply connected to a strong organizational culture. Success lies at the intersection of people, culture, adaptability, and resilience. Finance leaders who master this balance will build teams that thrive through uncertainty and drive long-term business impact.
NCBA Law Practice Management Blog
MARCH 30, 2025
If you practice in or near a major city, youre likely focused on marketing your law practice in said major city. Theres just one problem with that idea: so are all your competitors. But, your vision for a local web presence can be broader, if you zoom out. The fact is that if you start looking at suburbs, youre likely to find underserved communities; and, if your law firm can focus on providing services there, youll be more noticeable, since youll have fewer direct competitors.
Account Recovery
APRIL 2, 2025
During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers.
Account Recovery
APRIL 2, 2025
In a case that has made its way across the country and up and down the legal ladder including a stop at the Supreme Court in a case that is cited daily in today’s collection world an Illinois state Appeals Court has affirmed the ruling of a lower court in a Fair Credit […]
Account Recovery
MARCH 31, 2025
Judge Halts CFPB Dismantling, Administration Files Appeal Judge Grants MTD in FDCPA Case Over Email Sent to Represented Plaintiff CFPB Pulls Back on BNPL, Payday Lending Rules Compliance Digest March 31 WORTH NOTING:Six things individuals with student loans need to know right now … Why breakfast should be your biggest meal of the day […]
Speaker: Susan Richards
Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.
Account Recovery
APRIL 1, 2025
A District Court judge has granted a plaintiff’s motion for summary judgment in a Fair Debt Collection Practices Act case, ruling that the defendant violated the statute by not including selfies of the collectors who were sending the plaintiff text message communications attempting to collect on an unpaid debt because the messages were “too impersonal” […]
Account Recovery
APRIL 1, 2025
Having already backtracked on its Payday Lending Rule and the Buy Now, Pay Later rule, nobody should be surprised that the Consumer Financial Protection Bureau yesterday announced it was pulling back the medical debt credit reporting rule, although it did introduce a pair of twists that caught everyone in the industry off-guard.
Account Recovery
APRIL 1, 2025
This is one that could become a thing.
Account Recovery
APRIL 1, 2025
Suit Alleges MVN Payment Option Violates FDCPA Judge Rules Selfies Must Accompany Collection Texts Regulators to Require Collector Empathy Training CFPB Repeals Medical Debt Credit Reporting Rule, Adds Repossession, Mandatory Reporting Requirement WORTH NOTING:April Fools’ Day pranks that have backfired in spectacular fashion … How to get free coffee from Dunkin’ today … Nobody knows […]
Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert
In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.
Account Recovery
MARCH 31, 2025
Disclosing that you are a debt collector and the email you are sending is an attempt to collect a debt is not enough to make you subject to the Fair Debt Collection Practices Act, a District Court judge in Ohio has ruled, granting a defendant’s motion to dismiss.
Account Recovery
APRIL 1, 2025
In a surprising regulatory development, the California Department of Financial Protection and Innovation (DFPI) and New York’s Department of Financial Services (DFS) yesterday announced a joint rulemaking that will fundamentally change training requirements for debt collection professionals in both states and perhaps the nation.
Account Recovery
MARCH 31, 2025
I’m thrilled to announce that Bedard Law Group is the new sponsor for the Compliance Digest. Bedard Law Group, P.C. – Compliance Support – Defense Litigation – Nationwide Complaint Management Turnkey Speech Analytics. And Our New BLG360 Program Your Low Monthly Retainer Compliance Solution. Visit www.bedardlawgroup.com, email John H.
Account Recovery
MARCH 31, 2025
In two more moves indicating its retrenchment and retreat from actions under its previous administration, the Consumer Financial Protection Bureau has announced its intentions to revoke one rule while also announcing it will not prioritize enforcement actions under another rule. Details below.
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NCBA Law Practice Management Blog
MARCH 30, 2025
If you havent yet adopted a VoIP (internet) phone , you should be considering it. Not only does VoIP offer you cost savings over traditional phones, it also provides lots of flexibility, including access to softphones = the ability to turn any internet-ready device into a phone, via the use of an app. But, because a VoIP phone system is effectively a software product that means that you can also connect it to other software systems , which you cant do with a traditional phone system.
Account Recovery
MARCH 31, 2025
A District Court judge on Friday issued a preliminary injunction preventing the Trump administration from dismantling the Consumer Financial Protection Bureau — a ruling that the administration has already announced it is appealing.
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