Sat.Mar 22, 2025 - Fri.Mar 28, 2025

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Customer Engagement Strategies for AR, Debt Collection

PDC Flow

Your debt collection agency or accounts receivable (AR) departments top priority should be collecting as many payments as possible. But the way people communicate is different than it was even a decade ago. Modernize your AR staff and improve customer engagement tactics to keep up with customer expectationsemail, SMS and online payments. Is your customer engagement strategy in line with this goal?

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Judge Denies Competing MSJs in FDCPA Case Over Garnishment

Account Recovery

A District Court judge in New York has denied motions for summary judgment filed by the plaintiff and the defendant in a Fair Debt Collection Practices Act case over the garnishment of a bank account that may have included funds that were exempt seeking to pay a rental debt from more than two decades ago.

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CFPB Offers Regulatory Relief for Small Loan Providers

Consumer Finance

The Bureau will keep its enforcement and supervision resources focused on pressing threats to consumers, particularly servicemen and veterans.

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Barron & Newburger’s Latest Risk Management Guidance

BN Lawyers

Heres the latest risk management guidance, published in February 2025, from B&Ns Attorneys Risk Management practice group. BN – Tip of the Month – Lawyers Who Are Notaries – Feb 2025 The post Barron & Newburger’s Latest Risk Management Guidance appeared first on Barron & Newburger, P.C.

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How To Break Digital Transformation Barriers And Accelerate AI Adoption

Speaker: Anna Tiomina, MBA

AI is reshaping industries, yet finance remains one of the slowest adopters. Concerns over compliance, legacy systems, and data silos have made finance teams hesitant to embrace AI-driven transformation. But delaying adoption isn’t just about efficiency—it’s about staying competitive in a rapidly evolving landscape. How can finance leaders overcome these challenges and start leveraging AI effectively?

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Brown & Joseph Welcomes Tomara Bradley as New Life & Health Department Manager

Brown and Joseph

Brown & Joseph is pleased to announce Tomara Bradley as the new Department Manager for the Life & Health division. With over 20 years of… The post Brown & Joseph Welcomes Tomara Bradley as New Life & Health Department Manager appeared first on Brown & Joseph, LLC.

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Green Energy firm enters administration

UK debt collections

Green energy firm Ripple Energy which provided renewable power to over 20,000 customers in the UK has filed notice to appoint administrators. Ripple allowed customers to co-own a wind farm or solar park with thousands of other budding climate heroes by purchasing shares. In return, they receive discounted energy from major suppliers like British Gas.

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FCC Orders to Take Effect While Comment Period to Identify Burdensome Rules Opens 

True Accord

The Federal Communications Commission (FCC) is seeking public input on identifying FCC rules for the purpose of alleviating unnecessary regulatory burdens. In a public notice released March 12, 2025, the FCC announced the Commission is seeking comments on deregulatory initiatives to identify and eliminate those that are unnecessary in light of current circumstances.

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Seventh Circuit Affirms Summary Judgment and Adopts Narrow Interpretation of “Telephone Solicitations”

TCPA

The Seventh Circuit recently affirmed entry of summary judgment against a TCPA plaintiff and adopted the Eastern District of Wisconsins interpretation of the phrase telephone solicitations. Hulce v. Zipongo, Inc., — F. 4th —, 2025 WL 829603 (7th Cir. 2025).

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CFPB Seeks to Vacate Settlement in Case Against Mortgage Lender

Account Recovery

Nobody was surprised when the Consumer Financial Protection Bureau began dropping enforcement actions and lawsuits after replacing Rohit Chopra as director and installing Russell Vought as acting director.

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The Human Side of Finance: The Intersectionality of People, Culture, Adaptability, and Resilience

Speaker: Melissa Hurrington

Finance isn’t just about the numbers. It’s about the people behind them. In a world of constant disruption, resilient finance teams aren’t just operationally efficient. They are adaptable, engaged, and deeply connected to a strong organizational culture. Success lies at the intersection of people, culture, adaptability, and resilience. Finance leaders who master this balance will build teams that thrive through uncertainty and drive long-term business impact.

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Check, Please: Compare Projections to Actual Results

NCBA Law Practice Management Blog

Creating projections for your law firm is great, because those are effectively coded goals. Build a budget projection youre trying to stay within it. Craft a set of revenue projections youre figuring out how to make a set amount of money. Assign metrics or KPIs thats a forward-looking goal. However, thats pretty meaningless, unless you compare those projections, to actual results to check (not only ) on the viability of your performance, (but also) the reasonable of the goal you set.

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Senate Passes Resolution Voiding CFPB’s Overdraft Rule

Account Recovery

The Senate yesterday passed a resolution to repeal the Consumer Financial Protection Bureaus recent rule capping overdraft fees, advancing a measure that would nullify the regulation before it takes effect.

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Congressional Hearing Discusses Future of the CFPB and Consumer Protection

Account Recovery

The House Financial Services Committee Subcommittee on Financial Institutions held a hearing titled yesterday aimed at discussing the future of the Consumer Financial Protection Bureau. This hearing comes at a time of ongoing debate about the CFPB’s effectiveness, its regulatory approach, and the need for reforms to ensure it operates fairly and transparently.

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Plaintiff Files Four FDCPA Suits Against Four Defendants on Same Day

Account Recovery

EDITORS NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first.

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Outsourcing Vs. In-House: The Ultimate Battle For Better Collections

Speaker: Susan Richards

Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.

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Appeals Court Rules Plaintiff Lacked Standing in FDCPA Case over Dispute Timing

Account Recovery

In a case that was defended by the team at Barron & Newburger, the Court of Appeals for the Seventh Circuit has reversed a lower court’s ruling in favor of a plaintiff in a Fair Debt Collection Practices Act (FDCPA) case over the timing of when the defendant notified credit reporting agencies that the debt […]

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Appeals Court Affirms Ruling Over Default Judgment

Account Recovery

The Court of Appeals for the Eighth Circuit has upheld a ruling in favor of a defendant that was sued for violating the Fair Debt Collection Practices Act, deciding that a default judgment obtained in state court is “conclusive” from the perspective of establishing the facts of a case.

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Compliance Digest – March 24

Account Recovery

I’m thrilled to announce that Bedard Law Group is the new sponsor for the Compliance Digest. Bedard Law Group, P.C. – Compliance Support – Defense Litigation – Nationwide Complaint Management Turnkey Speech Analytics. And Our New BLG360 Program Your Low Monthly Retainer Compliance Solution. Visit www.bedardlawgroup.com, email John H.

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Daily Digest – March 28. Plaintiff Files Four FDCPA Suits Against Four Defendants on Same Day; Judge Awards $15k to Plaintiff in FDCPA Case Over Extra Withdrawals

Account Recovery

Plaintiff Files Four FDCPA Suits Against Four Defendants on Same Day Judge Awards $15k to Plaintiff in FDCPA Case Over Extra Withdrawals House Bills Aim to Revamp CFPB Rulemaking Senate Passes Resolution Voiding CFPBs Overdraft Rule WORTH NOTING:Road safety do’s and don’ts that might save your life … If you’re going to sing the national […]

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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Getting to Know Cathy Fellabaum of Harvest Strategy Group

Account Recovery

I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support.

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Maine Squeeze: How Rising Medical Debt Is Pinching Families’ Finances

Account Recovery

There really is a saying, As Maine goes, so goes the nation, which is meant to indicate Maines status as a trendsetter among states across the country.

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21 Companies Seeking Collection Talent

Account Recovery

During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers.

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Daily Digest – March 25. Collector Facing Pair of FDCPA Class Actions for Failing to Include Itemization Date in MVN; Appeals Court Affirms Fee Award in FDCPA Case

Account Recovery

Collector Facing Pair of FDCPA Class Actions for Failing to Include Itemization Date in MVN Appeals Court Affirms Fee Award in FDCPA Case Cost of Living Increases Leaving Consumers with Less Cash: Report CFPB Roundup WORTH NOTING:A handful of ways to help you focus for when you are feeling scatterbrained … Why you may want […]

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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Cost of Living Increases Leaving Consumers with Less Cash: Report

Account Recovery

A new report from the Bank of America Institute highlights a clear trend: consumers are paying more for essentials like housing, insurance, utilities, and car loans while finding slight relief from lower gas prices.

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CFPB Roundup

Account Recovery

All has been quiet on the CFPB front in the past few days, but things picked up a bit yesterday, including Rohit Chopra appearing at a press conference in Michigan, and a hearing being held tomorrow on the future of the Bureau.

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Bill in Senate Would Give FCC Power to Collect TCPA Fines

Account Recovery

A bill has been introduced in the Senate that would empower the Federal Communications Commission to go after and collect on its own fines it assesses for violations of the Telephone Consumer Protection Act, instead of relying on the Department of Justice to do it.

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Daily Digest – March 27. Getting to Know Cathy Fellabaum of Harvest Strategy Group; Judge Denies Competing MSJs in FDCPA Case Over Garnishment

Account Recovery

Getting to Know Cathy Fellabaum of Harvest Strategy Group Judge Denies Competing MSJs in FDCPA Case Over Garnishment Congressional Hearing Discusses Future of the CFPB and Consumer Protection CFPB Seeks to Vacate Settlement in Case Against Mortgage Lender WORTH NOTING:It’s that time of year — the best high school graduation gifts … Cleaning experts dish […]

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.